6.9
fairly significant- Typical Repair Cost:
- $2,000
- Average Mileage:
- 131,950 miles
- Total Complaints:
- 9 complaints
Most common solutions:
- not sure (4 reports)
- replace cable and motor assembly (3 reports)
- replace cable (2 reports)
Drivers side rear power sliding door broke in 2016, now 4 months later this one broke. This one locked in the OPEN position, and my wife had to have someone help her shove it shut to get home. Toyota refuses to help with the repair. There is even a facebook page dedicated to this. Obviously a problem.
- Jonathan F., Hamilton, US
Driver side rear power sliding door stopped working and locked up in the closed position. Had to cut the cable just to get the door open (talk about trapping kids inside!) Tried to have repaired, but unsuccessfully at a local shop. Dealer said only they could repair it for $2000. Called Toyota corporate, after much "discussion", they split the cost ($1092 out of pocket). Other side broke 4 months later, Toyota won't do anything about it. This is obviously a problem. Toyota needs to step up and fix this.
- Jonathan F., Hamilton, US
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Last Saturday we went to close the passenger side sliding door and a dying electric sound was heard. The door closed very slowly and then a pop was heard. Now a rusted cable sticks out of that side of the van and the door will no longer open. While we drive an occasional beeping sound is generated from the general area of the door.
- John S., Fairfax, VA, US
Lost power to both power sliding doors simultaneously. Manual says there are two fuses, one for each door, in the engine compartment fuse block. Unfortunately, the manual does not describe reality neither in the engine compartment nor under the driver's side instrument panel. Where can I find an accurate fuse layout? I suspect one fuse since it was simultaneous.
- Robert L., Fairbury, IL, US
This is disappointing. We really looked into this van before purchasing a new minivan as our past one didn't last long. Toyota came highly recommended. This is not the only thing that has gone wrong with our van so it gets more and more disappointing each time something goes wrong. Not one but both of our cables broke on the sliding doors.
- Lori I., West Falls, NY, US
We love our Toyota Sienna but this door issue is deterring us from buying another one. This is the second time this has happened to our van and it only 6 years old. It's a bit ridiculous that a $30,000 plus vehicle should have internal parts rusting out or breaking already.
- Michael B., Crozet, VA, US
Toyota stated there is a TSB for the passenger side sliding door cable, yet not for the driver's side as it's optional. I still think they should cover the repair as the cable snapped due to corrosion and it's essentially the same part (cable) as the passenger side.
When the cable snapped the vehicle was parked on a slight decline (front of vehicle lower than the back), so when my young daughter opened the door and the cable snapped the sliding door, which is heavy almost smashed her.
Toyota dealership stated the repair would cost $1,400.
- Brandon K., St. Paul, MN, US
I've heard this complaint often and the expense is ridiculous. Dealer quoted me 2000 dollars to repair.
- eagsman1, Ellicottville, NY, US
Two years ago (2016) the passenger side door cable snapped while 800 miles away from home. For a while we could not close the door to travel. After some time I found the obstruction and shut the door. Fortunately a mechanic friend repaired the whole thing for about $800. Since then I moved to a different state and now the driver side one snapped when going home from church. No warning and I cannot imagine another bill like that. I am seeing that most people are paying twice of what I paid before. I also found out about an extension on the warranty. Of course, I am not eligible as I am 4K miles over the limit. I have discovered that people all over are having this issue and the repair costs are outrageous. Something has to be done to make this right Toyota!
- Kenneth H., High Point, US