10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 26,250 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
It seem like the brake take about 1 or 2 second before it is finally engage if I brake normally. If I brake hard then it is stop very good but if I brake slightly by press the brake normally then it is not doing good job to stop it. Dealer could not find any wrong with it. Dealer let me test drive 2011 and the brake on the model work good as the break I have on Kia rondo and Chevy Impala. I called Toyota company and they told me go to another dealer to ask for second opinion. I told them about the brake on 2011 model. They said my van has 7K mileage, the one I tested drive is new van. I told them my van is still new. They say I can pursue the issue my own if I still think the brake is no good. I went to another dealer they also said no problem with the brake. On the website edmund town talk (townhall-talk.edmunds.com) has few people complaining about the brake. My wife had the 2001 Camry and had the brake issue that very slow to engage just like the van we have now. I think the government need to look into to break issue since I have drive many difference branch car, and I find out the Toyota brake does not brake good when you put the brake down normally.
- Carrollton, TX, USA
Uncontrolled acceleration where depressing the brake pedal was "soft" and did not have any effect in stopping the vehicle. I was pulling into my garage and as I neared the point where I wanted to stop, I pressed on the brake pedal. This had no effect and the vehicle continued to accelerate. The vehicle proceeded through the other end of the garage. There is a drop from the floor of the garage to the ground on the back side of the garage. When the heavy front end of the 2010 Toyota Sienna went through the garage wall, it dropped to the ground and the vehicle was balanced like on a teeter-totter with 1 rear wheel in the air instead of on the garage floor. This position stopped the vehicle from continuing to move forward. I was unable to get out because the doors were locked and did not release when I tried to open the door. I called the local security force who came to my assistance. With the security force pulling on the door from the outside, I was able to get out through the rear passenger door. This has never happened before but the consequence was frightening even at the slow speed that I was going. I contacted my insurance company and though not finalized, it appears that they believe they would be able to repair the vehicle. Their repairs would be body work, painting, and a new front windshield. My concern is that these repairs may not address the root cause of the problem - that the brake pedal did not slow or stop the vehicle as intended.
- Panora, IA, USA
I was driving in light snow at a slow speed (10-15 mph) down a very slight hill (5 degrees). I tried to come to a stop, once at a traffic light and once at a stop sign, and the brakes completely failed. They made a grinding noise, but did not slow the car whatsoever. Luckily I did not hit or was hit by another car, but incident was very frightening. I have not yet scheduled to take them in for a service check.
- Englewood, NJ, USA
- Woodbridge, VA, USA