10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
66,153 miles

About These NHTSA Complaints:

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problem #20

Dec 292022

Sienna

  • miles
We recently had a full diagnostic check done on our vehicle (199 point at Parkway Automotive in Little Rock, Arkansas) that listed some components in need of repair. The only part involving the electrical system needing repair was our battery which was testing as no longer holding enough charge. We took the vehicle to Sam's Club in North Little Rock, AR within the last 2-3 weeks and had the battery replaced with a new Duracell with 3 year warranty. We drove away with no issues with the vehicle and used it for local driving without issues for those 2-3 weeks. The morning of Thursday, December 29, 2022 we started the car to drive to our church about 2 miles away with our four young children (1, 5, 8, 10). In the short drive, dash lights were flickering and the nav/audio screen system was turning off and restarting. Upon arrival at the church, as we were parking the car, gray smoke began to come from the hood quickly. The children were all still strapped in seatbelts and carseat, so we quickly unloaded them from the car and took them inside the building. While we were unloading them from the vehicle we observed the following: -black smoke pouring from driver's side hood -sparks falling on the ground from driver's side engine compartment, near bumper -spurts of fire coming from the hood and below the bumper on driver's side -charring and melting coming from the vents/lights where each child was seated in the 2nd and 3rd row seating After calling the fire department and locating a fire extinguisher, the fire quickly grew into an uncontrollable blaze so we all went inside the building as quickly as possible to avoid injury. Shortly thereafter, the battery itself seemed to explode (a loud explosion was heard and then a smaller one) and the driver windshield was blown. The fire was large enough to seem to be traveling toward the gas tank and we were afraid of a big disaster. The fire department then arrived and extinguished the fire and made a report.

- North Little Rock, AR, USA

problem #19

Mar 012019

Sienna

  • 120,000 miles
The contact owns a 2010 Toyota Sienna. When the vehicle was started, the air bag warning indicator illuminated and remained illuminated. The contact also stated that the horn and air bag, along with other steering wheel functions, were inoperable. The vehicle was not diagnosed or repaired; however, the contact stated that the spiral cable assembly in the steering wheel was defective and needed to be replaced. The manufacturer was informed of the failure. The contact was informed by the manufacturer that there were no recalls pertaining to the failure; therefore, they would not assist. The approximate failure mileage was 120,000. The VIN was not available.

- Teaneck, NJ, USA

problem #18

Aug 292019

Sienna

  • miles
Both back sliding door cables snapped. Have been advised the motors siezed causing the cables to snap. Neither door works. Driver's side door can only open 6 inches. This is a safety hazard in event of emergency. My children can not get out of the car and can not operate the one door able to manually open. Fix has been estimated at $1900 per door. Toyota knows this is an issue. They issued a customer warrantee enhancement for it but it has expired. They refuse to reopen it. There has been a recall for this on the 2004-2009 model year and currently a recall for this for 2011-2018 models but not the 2010. There are hundreds of Toyota Sienna's on the road with this issue and it is completely unsafe and totally unacceptable that Toyota refuses to take responsibility for the 2010's and cover the costs to fix the problem.

- Glen Cove, NY, USA

problem #17

Apr 052019

Sienna

  • 195,000 miles
Takata recall: Sliding door cable got cut off as I open the door. Now unable to open one side of the sliding door

- Johns Creek, GA, USA

problem #16

Oct 112018

Sienna

  • 49,200 miles
The automatic sliding door cable broke, and we are now unable to open the door. Our children can only exit the car from the driver side door. We understand that Toyota is repairing certain model years with this safety issue, under an extended warranty. If the part is defective, why are some owners covered and others paying $2000 for repairs?

- Beverly, MA, USA

problem #15

Oct 152017

Sienna

  • 71,000 miles
My both side sliding doors are not functional. I could not use the key fob to open or close the doors. Wonder if it has any recall.

- Westminster, CO, USA

problem #14

Jun 012017

Sienna

  • miles
2010 Toyota Sienna. Consumer writes in regards to rear power door malfunction and seeks reimbursement for repairs. The consumer stated the warranty was extended, but not for the 2010 model year. Updated 09/11/017

- Baltimore, MD, USA

problem #13

Jun 092016

Sienna

  • 66,280 miles
Airbag inflator needs replacing. Sliding door could open during car movement

- Novi, MI, USA

problem #12

Nov 072016

Sienna 6-cyl

  • Automatic transmission
  • 100,000 miles
The contact owns a 2010 Toyota Sienna. When the cruise control was activated, it would deactivate independently. In addition, the bumper sensor detected objects that were not in front of the vehicle. The vehicle was taken to the dealer, but the failure was unable to be diagnosed. The vehicle was not repaired. The failure mileage was 100,000. Updated 01/27/17 consumer stated problem is the dynamic cruise control. The cruise control shuts off with a red light and audible chime while operating. Updated 7/6/18

- Amite, LA, USA

problem #11

Nov 012016

Sienna

  • 127,000 miles
Our 2010 Toyota Sienna recently had a cel go on. No codes were found by local repair shop so took the car to Toyota dealer. Dealer gave us error code U0123, U0124, U0126 and said we would have to replace the ABS actuator pump which will cost $3600+. I searched online and many have/had the same problem. Also read that Toyota has already covered a extension warranty for the Camry hybrid with the same problem part. One of the code was for the yaw rate sensor which was also part of a recall on some Toyota and Lexus cars.

- Los Angeles, CA, USA

problem #10

May 142016

Sienna

  • 140,000 miles
Both power doors broke the same way. The cable frayed and was pulled into the door by the motor. The doors would not open at all until serviced, which caused a safety concern! the fix was estimated at $1,500 per door.

- Haymarket, VA, USA

problem #9

May 012015

Sienna

  • 121,310 miles
The rear passenger sliding door is automatic. The door motor started making a loud noise when attempting to open the door automatically. Suddenly, the cable wire that is inside the vehicle into the door to operate the automatic mechanism snapped and is sticking out of the area below the last rear window of the vehicle and now the door will not open, even upon attempting to open it manually.

- Patchogue, NY, USA

problem #8

Oct 062014

Sienna

  • 81,000 miles
Passenger power sliding door was closing when door cable along rear side window snapped. Door will no longer open or close, even in manual mode. This is a safety hazard not allowing passengers to egress in an emergency. A door malfunction should fail in a safe mode allowing the door to be opened and/or closed when a failure occurs. Toyota covered this repair up thru 2007 model year but refuse to cover repair on subsequent model years disregarding multitude of defective doors on later models including my 2010 model. This is a poor design and the consumer should not be penalized for a company not properly correcting a documented design issue.

- Sunderland, MD, USA

problem #7

Oct 262012

Sienna

  • 100,000 miles
Rear power doors lock up and do not work. Have taken to dealership several times. Driver side rear power door now does not open.

- Auxvasse, MO, USA

problem #6

Apr 192014

Sienna 6-cyl

  • 94,353 miles
Passenger power sliding door stopped working. The dealer informed the consumer, the issue was with the cable assembly. The consumer further found out, the part was recalled on previous models. With the cable assembly broken, the door would un-latch, but could not be motorized to open.

- Glastonbury, CT, USA

problem #5

Mar 082014

Sienna 6-cyl

  • 40,000 miles
While driving on the interstate, the navigational display when black with a "no dvd. Please insert map dvd" message. I ejected and reinserted the map dvd but it did not correct the problem. Today, none of the buttons (radio, nav system, bluetooth, maintenance info) on the nav system or on the steering wheel work. The screen is black with a message asking for the map dvd to be inserted.

- Fairfax Station, VA, USA

problem #4

Apr 012010

Sienna 6-cyl

  • 9,000 miles
My Sienna has a problem with the rear sliding door- an issue that Toyota is aware of already from its other customers who own a Sienna as far back as 2004. When I received an alert notice from Toyota concerning this issue and also the alert for the corrosion of the spare tire carrier cable back in August 2012, I took my Sienna into my Toyota dealer, on Aug. 24, 2012, to have both issues fixed. However, I was told that my Toyota extended warranty, which I purchased for any electrical issues that I may encounter, did not cover the sliding door sensor, which I consider is an electrical problem by the manufacturer, and there was no official product recall for the sliding door problem which obligated them to repair it. My problem with the sliding door is very random, and has no pattern of when (no weather connection) or why it occurs. The sliding doors on my Sienna have intermittently closed on both my husband and me on various occasions, since our purchase in August 2009 (first occurrence was around April 2010), also while trying to buckle my children into their seats or just opening the door with the remote control or manually, and as a result, have experience minor bruises to our shoulders. The door is not suppose to open when there is a physical body in the door's path, but my doors do randomly, again a major safety hazard with kids moving in and out of the car.

- Laurel, MD, USA

problem #3

Sep 012011

Sienna

  • miles
Purchased new 2010 Sienna van. Remote control failed beginning of Sept 2011. Took it back to dealers and was charged to re-program.

- Olive Branch, MS, USA

problem #2

Apr 122010

Sienna

  • 418 miles
My 17 month old's head got jammed between the right rear wheel and the right rear door panel while the electric door slid open. Even though my wife pulled on the door handle the door kept sliding open. My baby's head was crushed between the tire and door panel. This is a very unsafe design as my wife tried to stop the door from sliding back and the door kept moving. I need someone to call me to further discuss this matter. My car is a 2011 model.

- Miami, FL, USA

problem #1

Nov 102009

Sienna

  • 8,500 miles
We have a 2010 Toyota Sienna xle. The problem is with the automatic doors and key fob and back hatch door. The key will unlock and immediately relock all the doors. If you touch the buttons to activate sliding doors they work off and on. The big problem though is the back door - the trunk. It opens and then as you are going into the trunk you don't know it is closing on you. This has now happened at least 12 times. I am concerned if my child is in trunk getting bags. It seems some "eye" must see and the door starts rising again. But I have been hit in the back and head a few times. My concern is what if the sensor does not activate and you are stuck in the door/bumper area? I am taking car to dealership but they claim to have never heard of a problem like this.

- Richboro, PA, USA