The contact owns a 2011 Toyota Sienna. The contact received a notification for NHTSA campaign number: 11V560000 (equipment) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Freehold , NJ, USA

A couple of months ago, we received an urgent safety recall letter from Toyota regarding the type of tires that are on our 2011 Sienna. When we ordered the vehicle in June of 2010, it was with full understanding that we had to have a vehicle with a hitch, as my husband has a motorized wheelchair that must be placed on a rack behind our vehicle. The dealership in sioux city, Iowa (rick collins) stated that would not be a problem. When the vehicle arrived here in sioux city from the manufacturer, we were told that this new model of Sienna did not have a hitch on it yet, as it had not finished being designed, but the dealership had one and would put it on before we took it. Now we got the recall letter stating that the door placard needed to be replaced in the vehicle, plus we either had to take off the hitch or the dealer must change out the tires to extra load tires at no charge to us. Since we cannot go without the hitch, my husband told the dealership that they then needed to put new tires on our car at the dealers expense. They refuse to do that stating that the hitch is after market. But it is not after market. Rick collins Toyota installed the hitch before the car was ever in our hands. They definitely knew that we would not and could not have purchased a vehicle that did not have a hitch. Now we are afraid to take the vehicle out of town knowing about the safety concerns. What can we do to get this resolved? going to the dealership is definitely not the answer, as they are claiming all they are required to do is change out the placard, but that is not what the letter states. Obviously we will never buy another Toyota, as we have a hassle with the service department every time we go in there. After 4 trips there to get the remote start fixed, we finally did take the car somewhere else to get that issue resolved.

- Sioux City, IA, USA

The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign id number: 13V123000 (equipment) and took the vehicle to the dealer for service. The contact was advised that because the vehicle did not contain a factory trailer hitch, then they would not repair the vehicle under the recall. The dealer advised the contact that he had to change the rim and wheel size in order to become complaint and fall under the recall. The manufacturer was contacted. The vehicle was not serviced. The contact had not experienced a failure.

- Old Saybrook, CT, USA

The powered fold up ramp and motor locked up completely blocking wheel chair exit and entry access in the Toyota Sienna 2011 braun ability rampvan. The alleged manual ramp operation function failed to work trapping the wheel chair occupant inside the vehicle. This dangerous design has been made since 2011 and continues to be made into 2013. Braun has released another in-flloor ramp option this year which is a much safer design that is impossible to block door access even if it malfunctions. Braunability needs to recall this design and make a true manual release that disconnects from the motor incase of failure or lockup. My son is severely disabled and has alot of medical equipment. The jump seat bolted to the other side of the floor blocked entry and exit clearance for a wheel chair on the other side as a possible alternative emergency exit. We had to literally pull him out of his wheel chair and disconnect his equipment - all very difficult in the tight space and very dangerous especially in the case of an emergency. This is an extremely dangerous defect and should be address immediately. The van was towed and in the shop for 3+ weeks to fix this issue and replace the equipment.

- Jeffersonville, PA, USA