10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 36,404 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 16V340000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Wellington, KS, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 16V858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Saratoga Springs, UT, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 16V340000 (air bags). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Birmingham, AL, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags), 16V643000 (latches/locks/linkages), and 11V560000 (equipment). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Palmdale, CA, USA
Was asked to stop using my passenger front seat many months ago and still there is no repair for this problem. Now I have received a notice that the power sliding doors should not be used with the power assist, they are very difficult to open and close manually. This vehicle is now virtually useless. My wife will not be able to use this vehicle because the power doors have to be operated manually and no one can sit in the front passenger seat. This is ridiculous. Toyota should supply us with a vehicle that actually functions until this repair is done.
- Hillsborough, NC, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received a recall notification of NHTSA campaign numbers: 16V340000 (air bags) and an unknown one for the sliding doors. The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available.
- Raton, FL, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 and 16V340000 (structure, air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Frisco, TX, USA
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 16V858000 (structure: Body). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Edmond, OK, USA
Takata recall. The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V340000 (air bags) and 11V560000 (wheels). A notification was also received for the sliding door. The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The NHTSA campaign number for the sliding doors was not provided. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- Pearland, TX, USA
The hood just opened up when driving at 55mph to 60mph and hit the windshield, the glass is totally broken, still the hood door is attached to the vehicle.
- Canton, MI, USA
Cables for both powered sliding side doors broke within 2 month period. Passenger side door cannot be opened. Driver door can be opened and closed manually. Wrote letter to Toyota, after getting estimate of $1,600 per door to fix, asking for some sort of help. Same problem on older models was covered under recall. Up to 2009 models. Toyota declined any type of help. Offered $750 off new vehicle. This is a safety hazard when transporting grandchildren.
- Cloverdale, IN, USA
The contact owns a 2011 Toyota Sienna. While attempting to open the rear driver's side door, the door only opened enough for small children to get in and out of the vehicle. The contact also stated that the passenger side door only opened a few inches. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the manufacturer. The approximate failure mileage was 96,000. Updated 01/11/2017 the consumer stated manufacturer was notified but informed they could not assist with the problem.
- Winchendon, MA, USA
The power sliding door stopped working.. upon close notice, it looks like the cable is broken. I am surprised to see this issue on my 2011 model Sienna xle all wheel drive. It looks like there was a recall related to this issue in the previous generation as shown in this link. media.fixed-ops.com/toy_campaigns/csp-zts.pdf. it seems like the extended warranty covers models from 2007 to 2010... but my car is a 2011 year model purchased during 2010.
- Lee, NH, USA
The rear passenger door cable snapped completely cut in half and the door does not function. The car was parked when this happened as I was unloading.
- North Andover, MA, USA
Pressed button to open power slider (with child inside waiting to exit vehicle). With door halfway open, cable snapped and door froze. The cable was exposed to the inside of the passenger compartment when this occurred. Door is now inoperable (even manually) after being "diagnosed" with "broken cable" by dealership. Dealership and Toyota were sent complaint in writing.
- Kennebunk, ME, USA
Sliding door cable broke due to corrosion
- Sandston , VA, USA
There has been a recall on the chain and bolt assembly that holds the spare tire under the chassis because the parts rust and can break dropping the tire in the road and leading to an accident. Their response is to put the tire inside the car taking up significant space and limiting space. It is almost a year and they still have no idea when they will have replacements. It seems pretty clear that they aren't trying!! is there any time limit for this remedy?
- Saratoga Springs, NY, USA
The wheels on the driver side sliding door broke causing it to stop working and shattering the back window of my van. My child was sitting by the window that shattered. We were very lucky she was not injured by the glass.
- Lake Orion, MI, USA
The contact owns a 2011 Toyota Sienna. The contact received a notification for NHTSA campaign number: 14V273000 (structure: Body). After contacting both the dealer and the manufacturer, the contact was informed that a remedy to repair the defect had not yet been developed and no estimated time to get the vehicle repaired could be provided.
- Lebanon, PA, USA
- Strongsville, OH, USA