The contact owns a 2011 Toyota Sienna. The vehicle was parked with the rear lift gate open; however, the contact pressed the button to close the lift gate and she attempted to take an item from inside the vehicle and nearly sustained an injury when the lift gate continued to close. The contact thought there would be an automatic override system in place to stop the lift gate from closing if an object was obstructing its path. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified and advised the contact that the vehicle was not equipped with a feature to automatically stop the door from closing. The failure and current mileages were 6,400. The VIN was unavailable.

- Wayne, PA, USA