5.0
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 19,800 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
2012 Toyota Sienna le. Consumer writes in regards to power sliding door and front passenger airbag recalls. The consumer stated the recall repairs exceeded a reasonable amount of time to be completed. Updated 10/03/2017
- Chesapeake, VA, USA
Takata recall. The contact owns a 2012 Toyota Sienna. Without warning, the passenger side sliding door opened. The contact did not receive notification of NHTSA campaign number: 16V858000 (structure). The vehicle was taken to the dealer (auto nation Toyota cerritos, 18700 studebaker rd, cerritos, ca 90703, (562) 802-4000) who disconnected the function, but the failure continued. The VIN was included in NHTSA campaign number: 17V006000 (air bags). It was unknown when the manufacturer would provide the remedy and parts to the dealer. The manufacturer was notified of the failure and the contact was waiting to receive a solution to complete the recall repairs with the dealer. The failure mileage was not available. Parts distribution disconnect. VIN tool confirms parts not available.
- Los Angeles, CA, USA
The contact owns a 2012 Toyota Sienna. The contact stated that the rear passenger side sliding door failed. While driving at low speeds, the door independently opened and caused the motor to fail. The contact was unable to close the door. The vehicle was taken to the dealer, williams Toyota in elmira, New York; 607-796-9201, where it was diagnosed that the motor and linkages needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 16V858000 (structure:body:door). The failure mileage was 82,000. VIN tool confirms parts not available.
- Elmira, NY, USA
2012 Toyota Sienna. Consumer writes in regards to defects with airbag deflator and automatic side doors. The consumer stated a reasonable amount of time has been exceeded for the recall to be performed.
- Pleasant Hill, CA, USA
The contact owns a 2012 Toyota Sienna. The contact received a recall notification for NHTSA campaign number: 16V858000 (structure:body:door). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- Ft Lauderdale, FL, USA
The contact owns a 2012 Toyota Sienna. While driving 40 mph, the rear passenger sliding door opened independently without warning. The vehicle was taken to the dealer to be diagnosed. The contact was informed that there was no fault code and the mechanic was not able to duplicate the failure. The contact stated that the failure recurred with both the driver and passenger sliding doors. The vehicle was included in NHTSA campaign number: 16V858000 (structure). The manufacturer was notified of the failure. The approximate failure mileage was 30,000. Updated 06/01/17 the consumer stated the sliding door opened while driving and also parked freeing a pet dog. The electric doors were used to put a wheel chair in the vehicle. The manufacturer suggested to disconnect the electric doors by removing the fuses indefinitely. Updated 09/06/2017
- Walpole, MA, USA
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was unknown. The contact had not experienced a failure. Updated 06/07/17 the consumer stated the recall for the rear door exceeded a reasonable amount of time to be completed. Updated 10/12/2017
- Sault Se Marie, MI, USA
The contact owns a 2012 Toyota Sienna. While driving at 15 mph, the sliding doors on the driver side opened without warning. The failure recurred three times. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 32,000.
- Dublin, OH, USA
(rear power sliding doors: No safety sensors to stop the door ) I pulled the handle of the rear power sliding door to open to let my dog out. She put her head into the opening between the tractor cable that glides the door back and the rear portion of the door. The power door continued to slide back and inward. My repeated attempts to stop the door included me pulling against it with all my strength the door just kept sliding either back or forward. My dog tried to squeeze herself out and only managed to get half her body out. She looked like she was cut in half. My neighbors came over and held the door to stop it from moving. The space between the body of the van and the sliding door was so tight (3 to 4 inches), I could not push or pull my dog out. I thought she was being crushed to death. I went to disengage the battery to make sure the door would not move and my dog was able to wriggle her entire body out of that tiny opening. This lasted for about 10 minutes and was terrifying. My dog suffered only bruised ribs. I had a Chrysler town and country before this and the door sensors stopped at the slightest interference. This is an incredible safety hazard.
- Manitou Springs, CO, USA
- Roseville, CA, USA