The rear sliding power door on the passenger side closed on my six year old child. He was trapped in the door and could not move until I opened the door. He has pain and visible injuries on his back from the door. This happened on 2.10.23. There have not been any incidents with the van leading up to this incident. This happened when the van was parked in the garage and the engine was off. We have not tried to replicate the incident because it caused an injury. The vehicle is available for inspection.

- Sacramento , CA, USA

CURRENTLY OVERSEAS IN THE ARMY AND NO TOYOTA STORE WILL FIX IT AND THE ARMY WILL NOT LET ME SHIP MY VEHICLE BACK TO THE STATES. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Apo, AP, USA

On June 6, 2019 at approximately 6 pm my vehicle experienced unintended acceleration. I was driving at 15 mph and it accelerated to 40-50 mph. Braking did not slow down the vehicle. I jumped the curb and hit three small trees. It came to a halt after undercarriage damage had been sustained. It was towed to cummings mobility where I purchased the vehicle. They could not determined what caused the unintended acceleration.

- Minneapolis, MN, USA

It the sliding door that could open while driving. Toyota sent a recall document but they claim that since it was fixed with a ramp for handicap, they claim that the ones responsible are the other company and not Toyota. The company examined it and they claim that it is Toyota.

- San Juan, PR, USA

Power sliding door cable snapped. It happened to both door (right and left) about 6 months apart. Had the car for about 2 years not not even excessive use. The first time was at a dealership for vehicle service and they fix it for free since it happened there even though they said warranty does not cover. The second time was over this weekend and when I search online, many people experience the same problem. Poor quality cable (linkage) for the powered sliding door.

- Alexandria, VA, USA

The contact owns a 2016 Toyota Sienna. The contact stated that the door spontaneously opened while the vehicle was in motion. The contact called antiac Toyota (1817 auto center dr, antioch, ca 94509) and was informed that there was no open recall or remedy for the failure. In addition, while driving approximately 75 mph, the seat belt spontaneously became unlocked. The vehicle was taken back to the dealer where it was diagnosed that the seat belt buckle failed and needed to be replaced. The vehicle was repaired. The VIN was included in an unknown recall for the structure. The manufacturer informed the contact that nothing could be done. The approximate failure mileage was 30,000.

- Orinda, CA, USA

The contact owns a 2016 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (lia Toyota of colonie, 2116 central ave, schenectady, NY 12304) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 888-270-9371 and stated that the parts were available and to contact the dealer. A case number was not provided. The contact had not experienced a failure. Parts distribution disconnect.

- Albany, NY, USA

Right side passenger door, opened by itself while driving. My jids were seated on the back with grandma. Door also, closes by itself hurting the passenger who is trying to get into. It hurt several times my 8yr old daughter, my 11 yr old boy and grandma. Even closes when you are putting stuff in the passenger side.

- Roanoke, VA, USA

The contact owns a 2016 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (cavender Toyota 5730 nw loop 410 san antonio, tx, 78238) confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Converse, TX, USA

The contact owns a 2016 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

- Long Beach, CA, USA

The contact owns a 2016 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.

- House Springs, MO, USA

The contact owns a 2016 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contact and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Nashville, TN, USA

The contact owns a 2016 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Marquette, KS, USA

The contact owns a 2016 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Burien, WA, USA

The contact owns a 2016 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Broadalbin, NY, USA

The contact owns a 2016 Toyota Sienna. The contact received a recall notification for NHTSA campaign number: 16V858000 (structure: Body) and stated that the part needed was unavailable to perform the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Doral, FL, USA

The contact owns a 2016 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Santa Ana, CA, USA

Received notice in the power sliding door malfunctioning. Toyota has failed to provide a solution and refuses to provide a loaner car. Toyota indicated that one should not drive in the back seat because the door could potentially open. With something this serious, how can they not provide a loaner car to their customers until a resolution is found?! this is highly unacceptable and horrible customer service from Toyota.

- Na, NJ, USA

Toyota notified me today 1/17/17 of a recall dating back to November 22, 2016. There is still no remedy for the recall, which poses a serious safety issue. My concern is driving this vehicle under unsafe conditions, with the possibility of something dire occurring.

- Alameda, CA, USA

The contact owns a 2016 Toyota Sienna. The contact received a recall notification for NHTSA campaign number: 16V858000 (structure). The part needed was unavailable to perform the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect...updated 02/09/17 the consumer stated he/she experienced an issue with the door opening/closing. Updated 03/01/17.

- Bothell, WA, USA