Our 2022 Toyota Sienna would not start after arriving at a doctor-??s appointment. Contacted active ToyotaCare for towing - no one showed up. Called a friend to jump start van; consulted the owners-?? manual and performed jump. Van started but could only be driven about 100 yds in parking lot. Van stopped; multiple error codes showed up when trying to jump start again. ToyotaCare didn-??t call again or show up so we ended up paying for tow service to the dealership - Haley Toyota of Richmond. Dealership checked vehicle; concluded the battery had an internal weld problem but that the jump start was not performed properly even though the manual was followed. There are no jump start instructions in the engine compartment. We were given a Tech Bulletin instruction sheet with more accurate information. We were advised the Engine Control Unit was burned out, causing all the error codes and would not be covered under warranty because -??we-?? did not perform the jump start correctly. The cost of repair is almost $1100 but the battery, which started all the issues, is covered under warranty. The Tech Instruction sheet indicates to me that Toyota was aware of the inadequate jump start instructions and failed to inform customers of the possible issues. The Tech Instruction sheet we were given is dated April 6, 2022 - one month BEFORE we purchased the vehicle. The sheet lists all Toyota hybrid models as affected.

- North Chesterfield, VA, USA

Over the past 18 months, this vehicle has exhibited the following actions approximately 30-40 times. When slowing the vehicle, with brake pressure applied, the vehicle reacts appropriately until, at the slow speed( approximately 5-10 mph) it suddenly accelerates or surges ahead for approximately 1-2 seconds. The has occurred while in the process of turning as well as moving straight ahead. I have taken the vehicle to the dealer of the original sale, Shepard's Toyota, Thomaston Maine, and they have attempted to replicate this action. They were unable to do so. The reported to me that they contacted Toyota engineering and was told, I paraphrase, that when the drive battery is fully charged and the dynamic braking system is still creating a charge, the current is directed to the drive motors, despite the fact that the brake is applied to slow and stop the vehicle. These events have occurred inn the middle of turns, when attempting to stop at crosswalks, and stopping prior to entering a traffic stream. If I had not continued to apply the brake, the vehicle would have, in several case, collided with objects.

- Camden, ME, USA

I my Sienna had its 12 volt battery depleted over night with no reason. After it was jump started, literally every single piece of equipment was malfunctioning and producing an alert (hybrid system, brake pressure, RCTA, BSM, AWD, tire pressure and so on). After several restarts of the engine (about 15 min after running engine), all systems went to normal except hybrid drive system, that still asked for maintenance and the tire pressure sensor was still on alert. However I drove the vehicle to a dealership in Maine after the parking brake finally decided to get loose again. These guys told me, they had just the same problem with another 2022 sienna a week before. However, they reseted the errors, and everything worked fine. They had no explanation why two sienna in one week come to their lot with a depleted battery and as a consequence with a malfunctioning hybrid systen. That's very unsatisfying.

- Waynesville, Oh, OH, USA