This was sent to Toyota .
The results of the test are in and it failed. Toyota Canada has denied any payout as the 15 yr program has ended. I had the truck in for the recall in April 2010 and now the truck is dangerous to drive and unsalable. Also my youngest daughter had been driving the truck to Toronto for school, which has obviously put her some peril with a faulty frame.
I spoke with a Customer service rep named Steven ID# 5001, who told me that it has been decided and there is nothing that anyone can do. He would not give me a name or number of anyone above him to speak with regarding the decision. He told me to contact the service manager at Jackson Toyota, which I did. Dave sounded surprised by Toyota Canada's answer to me, but did not say much about the decision other than he could make a call on the dealership line, which he is unable to give out to the public.
I informed Dave and Steven, that I will go as far as I need to with this issue. As a Toyota fan for 30 years, to say that this has diminished Toyota's standing is an understatement. I have more than one Toyota in my driveway and would have been replacing the truck with another Toyota. I am not sure that Toyota customer service is all it should be and has always shown itself to be in the media. How will Toyota look in the court of Public Opinion if this becomes a larger issue?
I will take this to the public domain as well as the courts! I will not allow Toyota Canada to renege on a recall for manufacturing defect that was dealt with within their time limits. The frame was undercoated after the inspection in April 2010 and was not touched in any way until this month.
Obviously this is as a direct result of the recall defect, which was completely out of my control; Regardless of time passing. The 15 yr limit was adhered to but I have no knowledge of the actual result of the testing in April 2010. For all I know it actually failed or at best was a marginal pass.
Please pass this along to any interested party above the regular customer service representatives. I will not be silent, nor will I go away until I have satisfaction either through the courts or Toyota Canada.
Before making a final decision please keep in mind that I have always been a raving fan of the Toyota line and wish to continue as one. I have studied Law and am an Arbitrator, so my costs will be marginal. I have an online presence that I will use to the best of my ability. As a speaker on Customer Service, I can honestly say that I have not seen true service with this issue.
GOOGLE ME!
Sincerely,
Michael F. McDougall
After this I received a call from a woman named Judy, who told me that the issue has been decided by an executive in the Recall/review department and that they will not honor the recall as it has been longer than 15 yrs and that is the final decision. I asked to speak with the decision maker and was told that I cannot. This is the end of the issue as far as Toyota is concerned.
The truck was in for inspection within the time limit and they say it passed. Toyota undercoated the frame and 3 yrs later there are holes in the frame. Did it pass? How much did it pass by? Is there any documentation to show that it passed? Was it a marginal pass? I know that I did nothing to hasten the Frame rust and that I could not see the frame as it was covered up with undercoating. Why admit to a recall if they just cover the problem and tell you to go away?
As a long standing Toyota driver, I am sickened by the callous approach used by a company that puts itself out there as a responsible and high quality manufacturer.
This was sent to Toyota . The results of the test are in and it failed. Toyota Canada has denied any payout as the 15 yr program has ended. I had the truck in for the recall in April 2010 and now the truck is dangerous to drive and unsalable. Also my youngest daughter had been driving the truck to Toronto for school, which has obviously put her some peril with a faulty frame.
I spoke with a Customer service rep named Steven ID# 5001, who told me that it has been decided and there is nothing that anyone can do. He would not give me a name or number of anyone above him to speak with regarding the decision. He told me to contact the service manager at Jackson Toyota, which I did. Dave sounded surprised by Toyota Canada's answer to me, but did not say much about the decision other than he could make a call on the dealership line, which he is unable to give out to the public.
I informed Dave and Steven, that I will go as far as I need to with this issue. As a Toyota fan for 30 years, to say that this has diminished Toyota's standing is an understatement. I have more than one Toyota in my driveway and would have been replacing the truck with another Toyota. I am not sure that Toyota customer service is all it should be and has always shown itself to be in the media. How will Toyota look in the court of Public Opinion if this becomes a larger issue?
I will take this to the public domain as well as the courts! I will not allow Toyota Canada to renege on a recall for manufacturing defect that was dealt with within their time limits. The frame was undercoated after the inspection in April 2010 and was not touched in any way until this month.
Obviously this is as a direct result of the recall defect, which was completely out of my control; Regardless of time passing. The 15 yr limit was adhered to but I have no knowledge of the actual result of the testing in April 2010. For all I know it actually failed or at best was a marginal pass.
Please pass this along to any interested party above the regular customer service representatives. I will not be silent, nor will I go away until I have satisfaction either through the courts or Toyota Canada.
Before making a final decision please keep in mind that I have always been a raving fan of the Toyota line and wish to continue as one. I have studied Law and am an Arbitrator, so my costs will be marginal. I have an online presence that I will use to the best of my ability. As a speaker on Customer Service, I can honestly say that I have not seen true service with this issue.
GOOGLE ME!
Sincerely,
Michael F. McDougall
After this I received a call from a woman named Judy, who told me that the issue has been decided by an executive in the Recall/review department and that they will not honor the recall as it has been longer than 15 yrs and that is the final decision. I asked to speak with the decision maker and was told that I cannot. This is the end of the issue as far as Toyota is concerned.
The truck was in for inspection within the time limit and they say it passed. Toyota undercoated the frame and 3 yrs later there are holes in the frame. Did it pass? How much did it pass by? Is there any documentation to show that it passed? Was it a marginal pass? I know that I did nothing to hasten the Frame rust and that I could not see the frame as it was covered up with undercoating. Why admit to a recall if they just cover the problem and tell you to go away?
As a long standing Toyota driver, I am sickened by the callous approach used by a company that puts itself out there as a responsible and high quality manufacturer.
- mmcdougall, Barrie, Ontario, canada