On 12/05 I noticed something hanging from underneath my 2000 Toyota Tacoma pick up truck. When I got down to pull it out, I realized it was rust from my frame, that has completely rusted through. I called Toyota consumer services, spoke to a gentleman who was very rude, telling me that I had missed the warranty extension time limit and because I didn't register my new address with them, they wouldn't do anything. First, the truck was paid for when I moved. Second, it is up to them to notify me and this can be done via the registry of motor vehicles, as has been done in the past with another of our paid for vehicles. Third, I never received a notice that stated my warranty was extended do to rusted frames for 1995-2004 Tacoma's. Toyota recalled over 700,000 trucks, so clearly they are aware of the issue. There are hundreds of complaints on line and videos on youtube about this.this truck in in great shape and I planned on using it for at least another 100K miles. It has been maintained well and rides great. This is the 11th and last Toyota, I have owned. I am appalled and amazed that Toyota will not take care of this safety issue because of the age of a vehicle.

- Garden Prairie, IL, USA

My leaf springs are broken and not replaceable due to rusted casters attaching to a rusted frame. Corporate Toyota tells me I can have it fixed but every dealer tells me that my truck is not included in the Toyota rust campaign. I have found literature online that includes my VIN but no dealers will help me. I just bought this truck in January of this year for 7500 and am now out 7500.

- Cuchara, CO, USA

Frame rust perforation per Toyota 1995 through 2000 Toyota frame rust corrosion perforation warranty enhancement (customer support program) was conducted on my truck last year (September 2010). The local Toyota dealership inspected and said it was ok. Today they conducted another frame inspection and said the frame was perforated and would not pass the safety inspection. I asked to see a digital photograph of the frame damage and was told none were available. No offer was made to put the truck on the lift for me to see for myself. I drove home very carefully, pulled the truck in the garage and had a look, does not look safe to me. Appears the left front rear axle leaf spring mount / chassis frame could fail causing the axle to separate from the vehicle. Perhaps this is more serious than a "customer support program"!

- Reinholds, PA, USA