I recently opened a corporate case against the Toyota of stuart dealership. This is not the first incident that I have had with them, but this is the most recent. On July 26, 2006, I noticed some grease all inside the rim of my tire. I brought the truck into the dealership. I talked to the service department to try and explain the problem. I was told, we know what it is, we will order the rear seals and call you when they come in. No one looked at my vehicle!!! I was told to leave and I would get a phone call. On July 27, 2006 at 10:30 am while in a left hand turn, I applied the brake lightly at a speed of approximately 30 mph. The truck very quickly spun around and backwards into a guard rail. I called the dealership and was told to bring the truck back to them. They assured me that because of the grease on the wheel and being made to think that it was safe to drive, that the dealership would take care of the damage to the vehicle. This happened, fortunately on a road with minimal traffic, not on I-95. I often think about what could have happened if I was driving on the highway. I could have seriously injured myself, or someone else. I could have had my 5 year old in my vehicle going to camp. Anything serious could have happened. Fortunately, it did not. After bringing the truck in and many phone calls and trips to the dealership, I was told after two weeks, by the manager of the dealership that I needed to call my insurance company. This was so my insurance would pay for the damages. This is totally wrong. I could have been seriously injured or even worse! if they would have checked my vehicle, it would have been deemed unfit to drive. I am not a mechanic. Now the dealership wants my $500 deductible payment. You have got to be kidding me! I must say, I am very sorry that I bought a Toyota vehicle. If I had to do over again, I would not do so. This is a terrible way to treat a customer.

- Tequesta, FL, USA