My Airbag light was on. I called and made an appointment to take my truck in on July 31, 2007. The service included- replacement of a rear shock absorber and the main wiring harness. These items were replaced under the extended warranty. I have some other wiring passing through the firewall. This wiring consists of a remote radar detector and an Amateur radio antenna cable. I let the Service Advisor know that this wiring was in place, and could they please be careful to put it back the way they found it. I was assured that the top accessory technician at the dealership would put everything back together correctly. When I picked up the truck, the radar detector powered ON, but it indicated that the remote sensor was not connected. And the wiring for the Amateur radio antenna was too short to connect to my radio. The antenna wire was coiled up behind the dashboard and was tie-wrapped to an air conditioner Freon line. This line was HOT and it would have melted the insulation on the antenna cable had I driven the truck for more than the 10 minutes it took to get home. I drove back to the dealer and told them of these problems. Kelsey did not seem interested in helping me, he told me that they could take a quick look at the problem, but that was as far as they would go. I told him that this was unacceptable and that he just lost a customer. I went home and fixed the problems with the antenna and radar detector myself.
Later that night, I called the Toyota Customer Care line and I spoke to Reginald. He was no help and he refused to let me speak to his boss.
My Airbag light was on. I called and made an appointment to take my truck in on July 31, 2007. The service included- replacement of a rear shock absorber and the main wiring harness. These items were replaced under the extended warranty. I have some other wiring passing through the firewall. This wiring consists of a remote radar detector and an Amateur radio antenna cable. I let the Service Advisor know that this wiring was in place, and could they please be careful to put it back the way they found it. I was assured that the top accessory technician at the dealership would put everything back together correctly. When I picked up the truck, the radar detector powered ON, but it indicated that the remote sensor was not connected. And the wiring for the Amateur radio antenna was too short to connect to my radio. The antenna wire was coiled up behind the dashboard and was tie-wrapped to an air conditioner Freon line. This line was HOT and it would have melted the insulation on the antenna cable had I driven the truck for more than the 10 minutes it took to get home. I drove back to the dealer and told them of these problems. Kelsey did not seem interested in helping me, he told me that they could take a quick look at the problem, but that was as far as they would go. I told him that this was unacceptable and that he just lost a customer. I went home and fixed the problems with the antenna and radar detector myself.
Later that night, I called the Toyota Customer Care line and I spoke to Reginald. He was no help and he refused to let me speak to his boss.
- wax687363, Tucson, AZ, US