I now live in Tucson, Az. I brought the truck to Precision Toyota in Tucson to have an ECU update done (starting issues, cranks for a long time) ,to look at the tailgate and the paint chipping. I worked with Service Advisor Connor Cullen and Service Drive Manager Tommy Rayl.
Point of note- Technical Service Bulletins Precision Toyota of Tucson is the second Toyota dealership I have been to that acts like they never heard of a Technical Service Bulletin until the customer shows them a hardcopy. Toyota of Nashua also responded in this manner when asked if there was a TSB concerning an issue with a vehicle.
ECU Issue- The truck does have the latest ECU code so there was nothing that could be done regarding the ECU.
I would also like to bring attention to another of Toyota's unacceptable business practices. When a customer brings their vehicle into a Toyota Dealer with an issue that should clearly be covered under warranty, they want authorization to bill the customer in case the warranty does not cover the repair. An example of this is when I took my truck to Precision Toyota to have the tailgate looked at, I also asked them to update the ECM with the latest firmware. There is a TSB for 'Intermittent No Start Condition' (EG011-07). This TSB requires a technician to flash the ECM with a firmware update. The service writer explained that they have to perform a full check on the fuel and ignition systems. I asked why they can't just do the firmware update. He said that they have to look for any and all possible causes as to why the vehicle will intermittently not start. I asked why they want the authorization to bill me if there is a TSB, I am within the TSB time and mileage constraints (8 years, 96000 miles in this case) and I also have the Toyota Platinum Extended warranty. He told me that if the technician finds a problem like a rock hitting a wire or fuel hose, that is not covered by the warranty because it is outside damage, not a manufacturers defect. I told him that this is not acceptable. If a rock hits a wire or a hose, Toyota should have shielded the damaged component or developed the component to withstand such an impact.
The tailgate issue is still not resolved, I was told that they need proof that the issue was brought to Toyota's attention before the 3/36 warranty was up. The Paint Chipping issue was not diagnosed in the shop, but I was told by Connor and Tommy that it was road debris and there was nothing they could do about it. Tommy told me that his '07 Tacoma has rock chips. I still contend that the paint or the painting process is inferior. They suggested that I call Toyota Customer Care to see what assistance Toyota Corporate could provide. I called Customer Care and spoke to Charmaine. My case # is 0905-127349. I explained to her about my visit to Precision Toyota a few hours earlier. She told me that under the history for my vehicle , Josh Offit, the New England Regional Service manager, did look at my truck back in September of 2005 concerning the tailgate. At that time, I was refused assistance. Josh had determined that I abused and damaged the truck . There was no technical service bulletin at the time. There is now a technical Service Bulletin (BO018-07) dated 11/13/07 concerning the tailgate. Because Josh claimed that I was at fault back in 2005, Toyota still refuses to fix my truck. Charmaine reiterated that once a Regional Service manager makes a ruling, it cannot be reversed or superseded. Also, she told me that Toyota would not help me because I admitted to bending the tailgate. My Response- Toyota did a poor job engineering the tailgate and the problem lies with Toyota manufacturing and customer service.
I now live in Tucson, Az. I brought the truck to Precision Toyota in Tucson to have an ECU update done (starting issues, cranks for a long time) ,to look at the tailgate and the paint chipping. I worked with Service Advisor Connor Cullen and Service Drive Manager Tommy Rayl.
Point of note- Technical Service Bulletins Precision Toyota of Tucson is the second Toyota dealership I have been to that acts like they never heard of a Technical Service Bulletin until the customer shows them a hardcopy. Toyota of Nashua also responded in this manner when asked if there was a TSB concerning an issue with a vehicle.
ECU Issue- The truck does have the latest ECU code so there was nothing that could be done regarding the ECU.
I would also like to bring attention to another of Toyota's unacceptable business practices. When a customer brings their vehicle into a Toyota Dealer with an issue that should clearly be covered under warranty, they want authorization to bill the customer in case the warranty does not cover the repair. An example of this is when I took my truck to Precision Toyota to have the tailgate looked at, I also asked them to update the ECM with the latest firmware. There is a TSB for 'Intermittent No Start Condition' (EG011-07). This TSB requires a technician to flash the ECM with a firmware update. The service writer explained that they have to perform a full check on the fuel and ignition systems. I asked why they can't just do the firmware update. He said that they have to look for any and all possible causes as to why the vehicle will intermittently not start. I asked why they want the authorization to bill me if there is a TSB, I am within the TSB time and mileage constraints (8 years, 96000 miles in this case) and I also have the Toyota Platinum Extended warranty. He told me that if the technician finds a problem like a rock hitting a wire or fuel hose, that is not covered by the warranty because it is outside damage, not a manufacturers defect. I told him that this is not acceptable. If a rock hits a wire or a hose, Toyota should have shielded the damaged component or developed the component to withstand such an impact.
The tailgate issue is still not resolved, I was told that they need proof that the issue was brought to Toyota's attention before the 3/36 warranty was up. The Paint Chipping issue was not diagnosed in the shop, but I was told by Connor and Tommy that it was road debris and there was nothing they could do about it. Tommy told me that his '07 Tacoma has rock chips. I still contend that the paint or the painting process is inferior. They suggested that I call Toyota Customer Care to see what assistance Toyota Corporate could provide. I called Customer Care and spoke to Charmaine. My case # is 0905-127349. I explained to her about my visit to Precision Toyota a few hours earlier. She told me that under the history for my vehicle , Josh Offit, the New England Regional Service manager, did look at my truck back in September of 2005 concerning the tailgate. At that time, I was refused assistance. Josh had determined that I abused and damaged the truck . There was no technical service bulletin at the time. There is now a technical Service Bulletin (BO018-07) dated 11/13/07 concerning the tailgate. Because Josh claimed that I was at fault back in 2005, Toyota still refuses to fix my truck. Charmaine reiterated that once a Regional Service manager makes a ruling, it cannot be reversed or superseded. Also, she told me that Toyota would not help me because I admitted to bending the tailgate. My Response- Toyota did a poor job engineering the tailgate and the problem lies with Toyota manufacturing and customer service.
- wax687363, Tucson, AZ, US