Chassis in the middle frame back left too much rust and big hole due to rust

- Philadelphia, PA, USA

We recently went to have new tires put on the Tacoma at Costco. The Costco technician said that the frame was rusted and he had a similar problem with his Tacoma and Toyota repaired it. He told us that he couldn't install the new tires with the rusted frame and suggested that we go to our Toyota Dealer. We went to Toyota Direct in Columbus, Ohio (where we have had the vehicle serviced every time) and they took pictures of the rust and told us they would call us back. Although we have inquired several times, they had not called us back so we reached out to Toyota Corporate and they said that the recall/warranty extension had expired and there was nothing they could do. Costco has refused to install the new tires until the frame is repaired. (our problem is not with Costco.) The Costco tech did tell us that he was surprised that the rust had not been noticed before by the Dealer during regular service as it would not have appeared so quickly. So the complaint goes against Toyota Corporate and Toyota Direct... why did they not notice any rust while the warranty/recall was in effect or any of the service visits if this is a standard problem with 2009 Toyotas. If the vehicle has a rusted frame, that could be dangerous to whoever is driving the vehicle. In addition, without being able to have new tires installed due to the frame issue, that creates another safety concern with winter weather approaching and tires that need replaced.

- Blacklick, OH, USA

Just learned from CT Toyota dealer that my 2009 Toyota Tacoma frame has significant corrosion and that it's time to replace frame or vehicle. Very disappointed. Vehicle did go in for recall service on 12/7/17 and CRC spray was applied as frame was determined ok at that time. Looks like that didn't help much to prevent further corrosion less than 6 years later. Voicing my frustration over those that got new frames are still driving on road, while I have to retire my truck. Extending warranty to 12 years from date of first use clearly did me no help. Do I and others like this have any options?

- East Hampton, CT, USA

Rust flaking frame small hole

- Tamaqua, PA, USA

Significant amount of rust and rot on multiple structural points of the truck-??s frame. This deterioration has advanced much quicker than anticipated, compromising the structural integrity and safety of the vehicle. The rust and rot have affected crucial components of the frame, including crossmembers and suspension mounting points. I have entered my vin # multiple times in the past years to the Toyota frame recall webpage but I am continually denied frame replacement. I feel that the extent of rust and the time frame in which it occurred should allow for a manufacturer replacement or compensation.

- Milford , CT, USA

I purchased this vehicle on 12/16/2019 with 20,990 miles on it. Now the vehicle has 33,000 miles on it and I was told by an independent service station that I have a large hole in the frame. I brought the truck on 4/07/2023 to a Toyota dealer and they said the recall for a new frame expired 12 years after the vehicle was purchased. I called Toyota and they told me the same thing. I had know idea that these trucks had frame rust issues when I bought it. I read that Canada received a 3 year extension to 15 years on Tacoma 2009 trucks with mileage under 36,000, I have only 33,000 miles. Please help!

- Waltham, MA, USA

Went for an inspection and entire frame is completely rotting out. Could have ben killed. Truck only has 65,000 miles on it because it was previously owned by my 80 year old grandfather. Toyota should have to fix everyone of these issues not just a certain time frame.

- Aston, PA, USA

Went to get an undercoat application. Tech pointed out severe rust/rot on my truck frame, located on both front wheel control arm area. Vehicle was inspected by N.E. Undercoating, Plainfield Ct. No warnings. NEVER RECEIVED A FRAME RECALL NOTICE Contacted Toyota Corporation and they said "sorry, nothing we can do"

- Baltic, CT, USA

Never received notice for XX Warranty Enhancement Program and found out in March 2022 as vehicle cannot pass inspection due to rusty on frame. BRAND ENGAGEMENT ADVOCATE March 09, 2022 at 12:18 PM Dear [XXX], Thank you for contacting Toyota Motor Sales, U.S.A., Inc. regarding your frame concern in your 2009 Tacoma. We are sorry to learn you're experiencing a concern with your vehicle. We were able to further look into your frame concern and have verified your vehicle is beyond the parameters of the Warranty Enhancement Program for this concern. This warranty enhancement program was an extension of the vehicle's Basic Warranty. Primary coverage for this program expired on 01/31/19 and Secondary coverage for your vehicle expired 12 years after the date of first use: 06/30/20. Once the vehicle is outside of the program parameters, the cost of repairs becomes the owner-??s responsibility, as the component is now outside of all factory coverage. We have also verified that one letter was sent to you at the mailing address we have on file. The remedy letter for the XX Warranty Enhancement Program was sent on 11/08/2018. We hope this provides clarity to your inquiry. Your comment has been documented at our National Headquarters under your case number. If we can be of further assistance, please feel free to contact us. Sincerely, [XXX] Toyota Brand Engagement Center INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Windham, ME, USA

Severe rusting and corrosion of chassis/under body, body and frame of truck.

- Webb City , MO, USA

The vehicle has an excessive frame rotten. The car was inspected by Toyota dealer confirming the issue. The issue appeared the first week of August 2021.

- Leominster, MA, USA

The contact owns a 2009 Toyota Tacoma. The contact stated that while the vehicle was being serviced at Toyota city (1305 E boston post rd, mamaroneck, NY 10543, (914) 825-5611) under NHTSA campaign number: 14V604000 (suspension) he became aware that the subframe of the vehicle was corroded. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 34,000.

- White Plains, NY, USA

The contact owns a 2009 Toyota Tacoma. The contact stated he became aware that the chassis underneath the vehicle was extremely rusted. The contact called bristol Toyota located at 2283 grand army of the republic hwy, swansea, MA 02777, (401) 253-2100, and was made aware of the failure. The vehicle was not diagnosed nor repaired as of yet. The manufacturer had not been informed of failure. The failure mileage was 92,458.

- Bristol, RI, USA

I had a rusty frame recall which I took in on Feb. 2018 and had they supposedly repaired this by rustproofing. Since then all the new rustproofing applied for this fix has deteriorated. This truck has only been driven less than 10,000 miles since that time and is housed in a garage. This recall ends on July 28th of 2020 and my dealer says the will do nothing. Because no perforations are seen they will not help. I assumed that this was repaired correctly when it was done initially but have found that the job done was mainly cosmetic and the matter was not fixed. I am now asking for help to have this repair done properly.

- New Milford, PA, USA

TL- the contact owns a 2009 Toyota Tacoma. The contact received notification of NHTSA campaign numbers: 14V604000 (suspension), 13V337000 (seat belts) and 11V148 (tire) the contact called several dealers including the Toyota direct dealer (614-476-1979, located at 4248 morse rd, columbus, oh 43230) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect

- Centerburg, OH, USA

In addition to a rusted frame, my 2009 Tacoma has 1.a rusty air condition system with rusted components. 2.a rusted U joint for steering that was extremely difficult & expensive to replace. 3.a rusted power steering component with a hole in bottom. It can't be fixed until the frame is replaced. I can't safely drive the vehicle. 4.a rusted 4-wheel drive actuator ' to be replaced. It doesn't G into 4 wheel drive. 5.brake line rusted thru. Will these repairs be covered by Toyota as well during the frame replacement?

- Williamstown, MA, USA

The entire frame of the vehicle is rusted

- Winchester, MA, USA

The paint on my 2009 Toyota Tacoma started to fail about a year ago approx. March 2017. It started on the hood with slight cracking that led to peeling that led to it's current condition which is bare metal in large areas. The roof was the next area to have the paint fail and it is the same scenario as the hood. The rest of the truck is starting to fail but not as bad as the roof and hood. The paint color is dark charcoal. Rust spots have also started to form where there is bare metal. The truck has 66,000 miles on it. The truck is a Florida vehicle and has never left the state.

- Tequesta, FL, USA

The frame had to be replaced by Toyota due to excessive rust

- Galloway, NJ, USA

The contact owns a 2009 Toyota Tacoma. The contact stated that the frame was rusted. The vehicle was taken to the dealer (joseph airport Toyota in vandalia, Ohio, 937-898-8060) where the technician offered to spraypaint over the rust, but the contact declined the offer. The manufacturer was made aware of the failure and advised the contact to do what the dealer recommended, stating that if the failure continued, the frame would be replaced. The vehicle was not repaired. The failure mileage was approximately 75,000.

- Tipp City, OH, USA