SERVCO TOYOTA HONOLULU Service Estimate - 2020-11-09 08:08:01 SERVCO TOYOTA HONOLULU Mon, Nov 9, 8:08 AM (11 days ago) Your service appointment document with SERVCO TOYOTA HONOLULU available for viewing: - Service Appointment Check-In Estimate C

On or about 11 June 2020 I purchased a brand new 2020 Toyota Tacoma 4X2 D-6 V6 SPT VIN 3TMBZ5DN8LM025294 stock # L083226 Color Super White/Cement Model no: T8483, odometer reading (22) from SERVCO PACIFIC INC DBA SERVCO TOYOTA HONOLULU.

Approximately 4 months into ownership (& approximately 1500 odometer miles) I began experiencing ignition problems. On 26 Oct 2020, I initiated a service appointment online for 9 Nov 2020 at 0800 hrs. I have attached a copy of the service appointment. I was assigned to Service Advisor, to which I described the issues as follows:

The ignition locked in place and produced a loud screeching sound while the engine lights became illuminated. The event lasted for approximately 30-50 seconds and did not allow for immediate disengagement.

After the first occurrence I initiated the service appointment and the events had occurred 3 additional times prior to my appointment date. I left the vehicle and was later contacted by Manny Cabral sometime after 1147 hours and he stated that the technician was able to duplicate the event and therefore diagnose the problem to be the vehicle starter. He further stated that SERVCO did not have the part in stock and would have to order it from the Mainland. He stated that he should be receiving it on 17 November, and the vehicle would have to remain at SERVCO.

On 17 Nov 2020 at 0928 hours, I was then contacted by service advisor and was told that the part had arrived awaiting a technician to start the repairs. At 1627 hours that same day, service advisor notified me that the technician would not be completed until sometime tomorrow (18 Nov 2020). On 18 Nov 2020 at approximately 1626 I received a call from service advisor notifying me that the repairs would not be completed today. At 1650 on the same date, I received another call from Manny Cabral now notifying me that the new ignition had been installed and upon testing the technician diagnosed further damage caused from the faulty ignition. He stated that a domino effect had occurred and there is damage to what I believe is some of the teeth on the belt that drives the transmission (FLYWHEEL). He will now have to order those parts which will now take another week and a half to be flown in from the mainland and installed.

After installation this will then require another round of diagnostics to determine if any other damage has occurred through the domino effect. At this point I asked to speak to a manager as my level of concern was now highly elevated. A manager called me at 1703 hours on 18 Nov 2020, and I voiced my concern in that I purposefully purchased a brand-new vehicle to avoid these types of issues. He stated he understood but could only conduct repairs to the defective vehicle and provided me with a phone number to call (customer service) and voice my dissatisfaction with my defective vehicle.