Vehicle exhibits symptoms typically associated with (at least in older vehicles) of a failing torque converter. Initial onset was around the 5k mile mark, the truck was purchased brand new. Vehicles shudders under load, especially uphill or from a stop, the truck frequently hunts for the gears during shifts (truck will initiate a shift and then just rev up and down, depending on if you remove your foot when it does it to avoid damaging the engine), I have clanking and a metallic clicking sound coming from the bell housing, tranmission casing and bell housing radiate heat from under the vehicle hot enough to be uncomfortable climbing out of the vehicle after a 30-45 minute drive (my youngest recently started asking me to pick her up out of the truck cause it "burns" * hot** on her leg, where she used to love climbing and jumping off my steps), my avg milage dropped from low to mid 20s to avg 14-18 miles per gallon since the initial onset, and the dealership and toyota customer service keep telling me there's nothing wrong with it, they all do that, and they're just "Vehicle Characteristics" of the Tacoma.. I've driven friends and family members tacomas of the same generation that did not do it, and mine DID NOT DO IT NEW! They told me at first it was just the transmission learning my driving habits and I told them I would give it time.. Last interaction with dealer, who hinted they would buy it, toyota told me that I would have to pay for a transmission service in order to check it properly (manually/not with an OBD scanner) and IF there was a confirmed issue that I could TRY and apply for reimbursement. This vehicle has 22k miles on it and has been serviced as instructed everytime. Originally only very slight surging felt between 40-50mph, now it is at any speeds and significantly more violent at lower speeds or when trying to merge on interstate (truck loses traction to rear end occasionally during 55mph shift in moist or foggy weather while merging)

- Pearl, MS, USA

Sunroof spontaneously shattered while driving. This was an open freeway with no other vehicles within 1/4 mile ahead and there were no bridges or overpasses. This is a newer vehicle that had less than 5,000 miles on it. Sunny day with temperature around 75 degrees, windows were up with the A/C set to 70 degrees.

- Indianapolis, IN, USA

Our nonprofit agency raised funds to purchase a brand new $57,000 Tacoma for our food bank deliveries and when it was shipped to Molokai from Oahu, the air conditioner does not work. With the current heat wave, it is a danger! I called the sales dept, who referred me to management, who referred me to customer care who referred me to service dept who referred me to customer care again who referred me to sales. I called 7 different entities...an endless loop. NO ONE will help us. There is no "authorized " Toyota dealer on our island and it will cost me $1000+ to ship it to Honolulu, just to have someone tell us what-??s wrong. I don't even believe this is the way the mission and vision of Toyota is carried out. The way we have been treated and devalued as a cash paying customer is beyond ethical. As a customer who just did massive fundraising to make a cash purchase for our non-profit agency of a once in a life time vehicle, I don't think I should have been disrespected, devalued, ignored or told to pay to ship the truck back at an expense of $1000+ to the agency. ITS A NEW TRUCK!!!!!! The air conditioner does not work at all. It blows hot air. The vehicle has 23 miles on the Odometer and to me, that is a new truck that should have worked. However, I realize also, things can be defective, that is why there is a warranty. But we should not have to pay for the shipping, to have a mechanic on Oahu look at it. We have plenty of mechanics on our island, but no "authorized" dealer. I offered to pay for the Toyota mechanic to fly over as that would be cheaper, but no one agreed to doing that. I offered the services of certified mechanics here on island to fix it and submit the bill to Toyota but this too was denied. I don't see how this behavior is in alignment with the vision and guiding principles of the Toyota company's mission as I read it online. I am completely shocked at the callous way I was treated and how NO ONE will assist beyond telling me to call someone else.

- Kaunakakai, HI, USA