10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Mar 262024

Tacoma

  • miles
The front driver's seat is loose and has movement/play. Described by dealer service tech as a 'wobble'. Seat is not fully secure/stable. Vehicle was taken to original delivery dealer (Dublin Toyota, 4321 Toyota Dr, Dublin CA 94568) for inspection, RO#[XXX]. The vehicle was returned without the issue being corrected. Received verbal response that the dealer was not able to do anything about it (incl replacement of components, etc. and was told other 2023 Model Year Tacomas exhibit the same behavior of the loose driver's seat). Called and spoke with Toyota Brand Engagement (800) 331-4331 as instructed by the service advisor. Ticket was recorded as case [XXX] and was closed without solving the issue. I was advised by the Toyota case in that case [XXX], where the agent recommended I speak with another dealer (Livermore Toyota) to get a second opinion before the case could get escalated. The vehicle was not repaired and I was sent home with the loose seat. Per the description from Repair Order [XXX], on [XXX]: "Cause: DRIVER'S SEAT SEEMS LOOSE AND WOBBLES.REMOVE SEAT ASSEMBLY AND CHECK ALL HARDWARE.EVERYTHING CHECKED OK.REINSTALL SEAT AND TIGHTEN MOUNTING BOLTS.CHECK WITH ANOTHER 2023 TACOMA VIN [XXX]. DRIVER'S SEAT OPERATION IS THE SAME. THANK YOU 2426" I strongly believe that a loose driver's seat that exhibits 'wobble' is unsafe and also causes discomfort / lack of confidence for the driver. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Dublin, CA, USA