10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 11 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The multimedia head unit and Apple CarPlay system are malfunctioning. The screen randomly disconnects, goes black, and often fails to connect to iPhones. It shows -??Retry, -?? and sometimes Apple CarPlay will only reconnect through the Bluetooth settings instead of normal wired or wireless CarPlay. Both of my new-generation Tacomas are available for inspection upon request. This issue creates a safety risk because the screen disconnects or goes black while driving, causing loss of navigation, hands-free calling, and vehicle information. This forces me to look down or try reconnecting the phone while the vehicle is in motion, which increases the risk of distraction and a possible accident. I have taken both of my Tacomas to Toyota for inspection, but the dealer was unable to reproduce the problem. The issue happens repeatedly during normal driving and occurs on multiple iPhones, so it is not a phone-specific issue. The vehicles have only been inspected by Toyota at the dealership level. No inspections have been done by the manufacturer, police, or insurance. The problem is ongoing and the vehicles are available for inspection at any time. The symptoms include the screen showing -??Retry, -?? disconnecting without warning, going completely black, switching to Bluetooth-only connection, and failing to recognize iPhones at startup. These issues appear randomly on different days and with multiple iPhones. No other vehicle warning lights were present.
- Norwalk, CA, USA
1. What component or system failed or malfunctioned, and is it available for inspection upon request" The multimedia head unit / Apple CarPlay system is malfunctioning. The screen randomly disconnects, goes black, and frequently fails to connect to iPhones. The system displays -??Retry, -?? and at times Apple CarPlay will only reconnect through Bluetooth settings instead of normal wired/wireless operation. Both vehicles are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The failure creates a safety hazard because the screen disconnects or goes black while driving, causing sudden loss of navigation, phone functions, and display information. This forces the driver to look down, attempt to reconnect the phone, or search through Bluetooth menus while the vehicle is in motion, increasing the risk of distraction and a potential collision. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? No. I have already taken both of my new-generation Tacomas to Toyota for inspection. The dealership was unable to reproduce the malfunction, even though the issue happens repeatedly during normal driving. The problem occurs on multiple iPhones, confirming it is not phone-specific. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The multimedia system has only been inspected by Toyota, but no police, insurance, or manufacturer inspection beyond the dealership has taken place. The issue remains ongoing and can be inspected at any time. 5. Were there any warning lamps, messages, or other symptoms prior to the failure, and when did they first appear" Yes. The multimedia screen will: show -??Retry-?? when attempting to connect disconnect mid-drive without warning go completely black switch to Bluetooth-only connection fail to recognize iPhones during startup These symptoms occur randomly, across different days, and on multiple iPhones
- Norwalk, CA, USA
I have a new 2024 Toyota Tacoma that I purchased December 2024. my dashboard lit up the morning of Thursday, April 17. Drive start warning on the dashboard and a secondary breaking malfunction warning I contacted my local Toyota dealer and informed him that my vehicle is giving me warnings and I only have 13,000 miles on the vehicle. I took the vehicle and they told me that it was the fuel pump they replaced the fuel pump return the vehicle to me, and before I could leave the parking lot both codes on the dashboard shut up again and the vehicle would not move. I am writing this report to document what is going on with the vehicle. I believe that it is a lemon and there-??s something majorly wrong with it. I brought the vehicle brand new in December and again it-??s only has 13,000 miles on it right now.
- Saint Cloud, FL, USA
All the windows make a rattling noise when they're rolled halfway down when hitting bumps.
- Hernando, MS, USA
Gas gauge is showing the incorrect amount of fuel left. I filled up for gas 3 days ago, my commute is very short so I know I didn't burn through that much gas in 3 days. I was in between 3/4ths and full with 229 DTE before leaving. Got to my destination and I now had a full tank of gas and 246 DTE. I reset the gauge per the manual and it now shows 3/4ths with 176 DTE. Many people with Tundra's have had the same issue. Some say its due to filling up the tank past 3/4ths and parking on an incline. I would really hate to get stranded or run out of fuel driving around town. It has not been brought to the dealer yet I'm waiting to get an oil change. No warning messages or any kind and this is the first time happening at around 830 miles.
- Riverside, CA, USA
I bought a 2024 Tacoma TRD Off Road Premium Package through MAS ( Military Auto Source ). I picked the vehicle up from the Bremerhaven port in Germany on 08 July 2024 it was missing the back bed charging adapter box but MAS said they would cover the cost in writing to fix no big deal and I drove it back to Weiden Germany. Today 09 July 2024 I lost the ability to shift into 2nd, 4th, and 6th gear. There is only 2 of these vehicles in the country of germany right now. The vehicle has approximately 735 Km on it. It probably would have happen early had i been shifting more but the majority of my first in it was on the Autobaun in 6th gear going roughly 130 Km most of the way with no down shifting or ciry driving. The vehicle has not yet been inspected by a toyota tech due to the vehicle not being produced in Germany but it doesnt take a genius to look up the issue your having and see the exact thing from multiple other Toyota owners. Toyota would be best to buy this vehicle back and reach out to me. Vin [XXX] Below is the customer care email i requested be sent with my reference number and case number. Reach out to me upper mangment. Hi ×××× ××××××, We appreciate you taking the time to contact the Toyota Brand Engagement Center. We are dedicated to providing superior service. Your case is filed at our headquarters office under your name and file [XXX]. If you require further assistance, please send us a message by adding a comment here, or give us a call at 800-331-4331. Case Managers are available Monday through Friday from 8:00 a.m. -?" 8:00 p.m. ET. Thanks! - xxxxxx Toyota Brand Engagement Center HQ 469-292-4000 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Apo, NY, USA

- Spring, TX, USA