Vehicle Issue Statement – 2025 Toyota Tacoma TRD Off-Road

The wheel alignment report shows a thrust angle of +0.15. The rear wheel toe is 0.23 on the left and -0.10 on the right, with a difference of 0.33, which exceeds the safe tolerance. This may result in vehicle instability, drifting, and abnormal tire wear — all of which are indeed occurring in reality.

The front wheel caster values for both left and right are shown in red on the alignment report; they should be within the green range. This means they are already beyond the recommended specifications.

Driving symptoms include:

Inability to maintain straight-line driving; the vehicle constantly requires manual steering correction on flat, straight roads.

When turning or changing lanes, the vehicle cannot maintain stability.

On smooth roads, the vehicle vibrates continuously, and the steering wheel vibrates as well.

On uneven roads, the vehicle bounces and may momentarily lose control.

When turning, the steering angle of the wheels does not match the degree of steering wheel rotation.

From the time of purchase:

The steering wheel was already off-center in a brand-new vehicle.

The vehicle has always had vibrations while driving.

Repair history:

At around 500 miles, the issues were first identified, and the vehicle was returned to Toyota of Manhattan for repair from 06/20/2025 to 06/25/2025.

I was told the issues had been fixed, but after driving for a while, I found the problems remained.

I made another repair appointment for 06/30/2025. Upon arrival, the service manager claimed there were no issues after only a test drive, refused to perform any inspections or repairs, refused to document my complaints, and did not provide any “vehicle is normal” report.

Later, I was told I missed the appointment — but fortunately, my dashcam recorded my visit to the dealership and captured the test driver saying there was “no noise.”

I reported this to Toyota corporate, informing them of the issues, and noted that the customer service manager once said that after 5,000 miles the front and rear tires could be rotated to “even out” the wear.

Third appointment:

Scheduled for 07/18/2025.

The day before, I contacted Toyota to confirm and ensure they were aware of the ongoing issues. I had a case number with Toyota.

Upon arrival, since the service manager was absent, a front desk representative referred me to a service advisor. After hearing my concerns, the advisor could not access the Toyota case file, so they contacted the customer service manager. After their discussion, I was told again that the vehicle had no issues and no inspection or repair would be performed.

Most recent appointment:

On 08/04/2025 at 9:00 AM, I went in for inspection.

The service manager told me they could not repair the vehicle because there was an open case and that I must go to another dealership for inspection or repair.

Corporate communication:

A Toyota case manager told me that if no issues are found, they cannot perform repairs.

My question is: Does “not finding the issue” prove that the vehicle has no problem? Or does it prove the dealership has not seriously attempted to find the issue? Or that the dealership lacks the capability to diagnose the problem?

Reasons I am certain the vehicle is defective:

With a full tank of fuel, the empty vehicle can only travel less than 250 miles (13.5 MPG).

Tire wear comparison shows significant abnormal wear on the front tires.

Even on flat roads, driving straight requires alternating left and right steering corrections.

The vehicle sways more than three times when pushed sideways, and may continue to sway lightly afterward.

When changing lanes or turning, the vehicle leans excessively to the side.

When stationary, turning the steering wheel to full lock causes the vehicle body to rise; releasing it causes it to drop.

This is not how a properly manufactured vehicle should behave.