Vehicle purchased 5/2002. Brakes pulsating & vibration while braking have resurfaced numerous times, had front rotors replaced and then resurfaced again after the replacement, yet the pulsating and vibrations continue to recur approx 3-6 miles after any repair work. Problem seems to be rear drum and front discs not working cohesively. Front discs have all the breaking burden. No failures yet or injuries because we are so worried that we brake far ahead of time to ensure we stop on time with all the vibration and shimmying going on.

- Bonita, CA, USA

Manufacturer refuses to service faulty brake system while under warranty - 2002 Toyota Tundra 2/03-I took my 2002 Toyota Tundra to a dealership in scottsdale, AZ (right Toyota) with concern over brake pulsation. The mileage on my vehicle was 32,000 miles. The dealer informed me that my truck was due for a 30,000 mile service interval and checking brakes was normal procedure. I received an invoice noting my front brakes were 90% worn & rear brakes were 40% worn. The dealership offered to replace the front pads for $400. I declined and had my brakes serviced elsewhere 1/13/04-I took my truck to a second dealership in phoenix, AZ (camelback Toyota) for the 60,000 mile service interval. The dealer performed the service and in the process of checking the brakes noted the entire brake system should have been replaced due to two technical service bulletins (#BR004-02; #BR003-02) the condition of the rotors and drums were warped, with excessive wear. The dealer wanted to replace the brake system. They said that the required service should have been performed under warranty with the tsbs. The mileage limit on those tsbs was 3 years or 36,000 miles. Since I was over the mileage requirement, yet had originally brought my truck in for this exact problem prior to 36,000 miles Toyota offered to cover the parts if I paid the $1,100 in labor. I refused because this problem was alerted to Toyota prior to 36,000 and was mis diagnosed as worn pads I called ToyotaS corporate services number at 800-331-4331 with all the details of this case. They have refused assistance. ToyotaS internal reference number for this is 200401090758. I have documentation (the 30kmile service invoice) that notes I had brake issues prior to the expiration of the tsb warranty covering the brakes. It has been provided to camelback Toyota, and the factory is aware of the issue, yet they still refuse to honor their own policy for replacing a brake system that is unsafe.

- Fountain Hills, AZ, USA