The contact owns a 2003 Toyota Tundra. The contact received a recall notice for NHTSA campaign id number 05V225000 (suspension:front:control arm:lower ball joint). He scheduled an appointment with the dealer to have the vehicle repaired when the parts arrived. The recall repair was performed on August 24, 2005. When the vehicle was taken to a different dealer for another failure, it was discovered that the vehicle had an outstanding repair for the ball joints. The contact was informed that the first dealer only inspected the ball joints instead of replace them as stated on Toyota's website. The dealer advised him to go to the original dealer that performed the recall inspection. The dealer then scheduled a second appointment for the recall repair, but when he arrived for the repair, he was informed that the repair work had been performed the first time. Currently, the records indicate that the repair work had been performed, which is incorrect. The failure mileage was 48,270.

- Houston, TX, USA