I took my vehicle in for scheduled maintenance. During the safety inspection the Toyota authorized tech advised me about a serious safety issue with rust on the undercarriage of my vehicle. He advised that the control arms as well as sway bars and suspension, shocks, struts had heavy rust on them. He advised that this is a safety issue as if something breaks I could lose control. I have enclosed the video. I then contacted First Team Toyota and they initially wanted me to bring the truck in for inspection. The next day they called and told me that since I was no longer under warranty, That they could not help me. I was also told that the undercoating I paid extra for does not cover the parts that are rusted. I contacted Toyota corporate and they opened a case #[XXX]. After several days they decided that there was nothing they could do for me. I have my vehicle serviced routinely and have never been advised of any rust problems on my truck. Then after the warranty runs out, I-??m advised of this problem. I take extreme care of my truck and spray the under carriage with fresh water whenever I drive thru rain or puddles. I am extremely concerned regarding the safety of this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Hatteras, NC, USA

My son was driving to Mineral Wells to get something to eat on Wednesday 11/17/21 at 8:00 at night on FM 52 South. All of a sudden the steering wheel falls in his lap. He picked it up and shoved it onto the column and was able to steer the truck onto the side of the road without hitting anything. He looked underneath the steering wheel assembly and 2 of the 4 ubolts where missing. Where did they go - if they were ever there in the first place. The steering wheel has had some vibration and we have had the truck front end aligned and the wheels balanced. I had it in not long ago for an inspection/oil change/tire rotation. After I left the dealership the wheel felt a little loose and there was some vibration but I thought it was the road and it did stop vibrating. I also drive a Prius and I thought maybe I'm just not used to the way the truck feels. I told my son when I got home that it felt loose and he said he would keep an eye on it. Then Wednesday night the steering wheel falls off and the whole column falls out. What is this" I also drive the truck and I do not think I would have had #1 - the strength to pick the wheel up and force it back onto the column or #2 - the sense to even do that. I would have had an accident. The Shottenkirk dealership does not want to deal with the problem even though I have an extended warranty so today Freeman Toyota calls me and they are picking up the truck and will be doing the repair work. Bottom line - my son could have been killed or injured, I drove the truck Monday in Ft. Worth going 70+mph and I could have been killed or injured. How does a steering wheel/steering column loose ubolts and falls off/collapses"

- Poolville, TX, USA