Driving back home from work and at a speed of 65 in 70 limit zone, my sunroof exploded just after 10 minutes of leaving the office. I felt like a bomb blast above my head and in seconds, the glass started to fall on me. I couldn't control the vehicle and left the gas, pushed the hazard in panic and moved on to the emergency lane. I just feel thankful that there is no traffic on the right otherwise I would have hit or gotten hit.
Police and EMS came on scene and after seeing me conscious with a small bump on my head, made me calm down and asked me to take it to the dealership. I took pictures and went to the dealership. I was told that this has not been the first case and an exactly similar incident had occurred with the manager. They filed my complaint to Toyota Canada and next day, I received a call that my complaint has been denied that it's a Toyota manufacturer's defect.
I had to take the day off, buy the bus pass, and deal with the recurring headaches. I asked Toyota Canada to give me explanation and provide me an official letter stating the rejection and on which grounds so I was told that there is a process and I may not get anything until the process is followed. I was also told that nothing can happen if management denies and my case was denied by both the committee and the management. I am also asked to pay $1636 + GST for the repair of the glass which was my fault because I bought it and was driving it. It seems like Toyota should only sell cars to showcase them.
I do want to go with the Class Action Lawsuit and would like to call everyone who has faced a similar issue. If we don't take action, someone may get seriously injured or even die. I therefore call out an investigation to take place and compensation to be provided for all the loss and suffering to those who have faced similar issues.
click to see larger images
Driving back home from work and at a speed of 65 in 70 limit zone, my sunroof exploded just after 10 minutes of leaving the office. I felt like a bomb blast above my head and in seconds, the glass started to fall on me. I couldn't control the vehicle and left the gas, pushed the hazard in panic and moved on to the emergency lane. I just feel thankful that there is no traffic on the right otherwise I would have hit or gotten hit.
Police and EMS came on scene and after seeing me conscious with a small bump on my head, made me calm down and asked me to take it to the dealership. I took pictures and went to the dealership. I was told that this has not been the first case and an exactly similar incident had occurred with the manager. They filed my complaint to Toyota Canada and next day, I received a call that my complaint has been denied that it's a Toyota manufacturer's defect.
I had to take the day off, buy the bus pass, and deal with the recurring headaches. I asked Toyota Canada to give me explanation and provide me an official letter stating the rejection and on which grounds so I was told that there is a process and I may not get anything until the process is followed. I was also told that nothing can happen if management denies and my case was denied by both the committee and the management. I am also asked to pay $1636 + GST for the repair of the glass which was my fault because I bought it and was driving it. It seems like Toyota should only sell cars to showcase them.
I do want to go with the Class Action Lawsuit and would like to call everyone who has faced a similar issue. If we don't take action, someone may get seriously injured or even die. I therefore call out an investigation to take place and compensation to be provided for all the loss and suffering to those who have faced similar issues.
- Wajiha S., Calgary, AB, canada