10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I came out to get in my vehicle and observed a large crack beginning in the heat band along the bottom of the windshield. I was not aware of anything that hit my windshield to cause such a significant crack. After observing where the crack begins, it appears to have just split and cracked. A clear point of impact is not apparent.
- Ranson, WV, USA
My windshield was hit by a small rock about 2 inches from the bottom. This spread into a crack at least a foot long that curves across the windshield.
- Seattle, WA, USA
The windshield inexplicably cracked. The outside temp was 78 degrees, it was sunny and I was driving with no traffic or other cars at all on the road. There is no sign of a rock strike or any object impact to the windshield.
- Charles Town , WV, USA
Cracked windshirld
- Rock Springs, WY, USA
Windshield cracked extremely easily, small pebble cracked more than half my windshield. People also reporting theirs cracking from just sitting. (have never seen this happen in other cars I-??ve owned) many other people owning 2021 Venza are having same issue. Already called Toyota Corperate to inform them of issue.
- Hesperia, CA, USA
Car has a windshield crack starting at the rubber seal into the windshield approx.7 inches. It happened while sitting. It hadn't been driven.
- Ararat, NC, USA
I purchased my car on Dec. 21, 2021 and on March 12, 2022, a small pebble hit the driver side windshield on the lower side and created a small ding. By the next day, the windshield had a 30 inch crack across the drivers side in an arch toward the top center. It took until April 19, 2022 before the replacement windshield could be installed due to back order. My drivers visibility was terrible with sun glare on this crack. I had to pay my deductible to have it replaced. On May 16, 2022, as I was driving down the highway another small rock apparently hit the passengers side lower part of the windshield, but this time it shattered the glass so hard that a hole was formed and shards of glass shot out all over my dash. The crack went two ways up toward the top center in another arch. This scared me so bad I was shaking. Now my car is not safe to drive and I don't know how long it will take to have this OEM windshield replaced yet again. There is something wrong and now I am seeing that there are many more people with this same problem. There is also a class action lawsuit against Toyota for knowing the windshields are bad and refusing to do anything about it.
- Knightdale, NC, USA
Arch shaped crack in front windshield starting on passenger side reaching across to driver's side. No impact or other trauma to the windshield.
- Olivette, MO, USA
My new 2021 Toyota Venza front windshield spontaneously develops small cracks and micro-fractures. I noticed the first crack on the driver's side within about 6 months after purchasing the Venza. Since then, I the windshield has developed hundreds of tiny fractures which are especially noticeable when the sun shines through the windshield, just after sunrise or just before sunset. When the sun hits the cracks in the windshield, they all light up at once and the bright lights impede visibility. The windshield was inspected by the Toyota service department on two separate occasions. It was explained that the windshield is not covered by the usual car warranty or extended warranty. It was suggested by the service technician and service manager that the cracks were possibly due to gravel or sand hitting the windshield, which is considered normal wear and tear by Toyota. I explained that I have less than 18,000 miles on my car, I drive on only paved roads, and have never been pelted by gravel or sand. My car is also kept in a garage when not in use.
- Henderson, NV, USA
Defective Component: Front Windshield. Available for Inspection: Yes The passenger side windshield has a tiny crack 25 and 1/2 inches from base of windshield that extends upward 7 and 1/4 inches and arcs toward the drivers' side 4 and 1/2 inches. The car was secured in our garage from 1/4/22---4/19/22. It was not driven until 4/21/22. Shortly after the first drive the defect was noticed. Concerned that entire window could crack and lead to an accident or further repair costs. Have appt. with dealer, but my research has indicated the dealer does not cover under warranty and Toyota will not issue recall even though many others have experienced the same issue. Inspected by other agencies or organizations: No Warnings, messages, or symptoms:
- Naperville, IL, USA
Large (16-??) crack suddenly appeared in the windshield overnight. The previous day was spent driving around town at low speeds (<40mph) and light traffic. The crack extends from the drivers side lower corner in a diagonal line toward the middle of the windshield. Over the last few days the crack is slowly becoming larger. Vehicle has not yet been inspected by Toyota for this issue.
- Villa Rica, GA, USA
ON Monday 4/18/2022, I was driving to work and heard a pop. Nothing hit my windshield and within about 5 seconds I seen a crack start to run across my windshield.
- Port Orford, OR, USA
A large crack appeared on my windshield while I was driving in the city. I didn-??t hear a rock hit it and have no idea what caused it. I have seen many complaints online about the exact same thing happening with this same vehicle. Took it to local Toyota dealer and they said it was hit by a rock or it was caused by cold temperature or a ding that I didn-??t get repaired-??everything except that it might be defective. Obviously a damaged windshield is a safety hazard for several reasons: visibility, supporting the structure around it, safety features not working correctly.
- Medina, OH, USA
Windshield cracked out of no where while driving down the interstate. Started small and is now across the windshield.
- Atlanta, GA, USA
The windshield had a quality issue concern, we inform the dealership and vehicle manufacturer for this concern but didn't receive solution regards this product quality issue. It become greater concern since its a very new vehicle and we doubt should be replace original windshield parts because this quality concern.
- Mckinney, TX, USA
Windshield crack starting in upper, driver's side extending diagonally to the middle, center of windshield. Crack occurred while starting car in owner's driveway. Windshield replaced by Safelite 3/25/22.
- Louisville, KY, USA
Windshield cracked on passenger side while driving. No rock or pebble was heard hitting glass. This is the second time in 3 months
- Denver, CO, USA
My car was parked overnight in an uncovered hotel parking lot in Irving Texas. When I walked to my car in the morning, I discovered a long, arched crack, that was not there when I last drove the car the previous evening. The part of the crack that is visible to the driver is about 12 inches long, but the crack extends below, in the tinted black area, for another 6 inches or so. I believe there may be a tiny chip in the glass just below the line where the glass changes from black to clear. To-date no repair/replacement has been made, so it is available for inspection. This is a safety hazard because a compromised windshield is weakened and may crack further, decreasing the driver's visibility, as well as increasing the risk that it could shatter. My understanding is that there are a number of other Venza owners who have experienced the same thing, many of whom have filed reports with NHTSA.
- Spring, TX, USA
While driving in June 2021, my 2021 Toyota Vensa had a small pebble hit the front windshield and this caused a large horizontal crack along the line of vision in the vehicle. This small pebble does not usually produce any damage to a front windshield.
- Orange, TX, USA
- Odenton, MD, USA