10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
During the commute on the way home on [XXX] between Harrisburg and Lebanon PA a stone kicked up in a construction zone and impacted the driver side windshield. At that time there was no visible damage until later in the drive there was a 3in long crack in the driver side line of sight. As the drive continued the crack continued across the line of sight. Over the course of 2 days the crack went from 3inches to halfway across the windshield. The stone crack was no bigger than a size of an eraser on a pencil. I believe this needs investigated just like the 2021 model's with defective windshields. Toyota care (ref [XXX]) was called, they declined my incident. My purchased extended warranty for chips, cracks, dents was also denied because its bigger than 3inches. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Lebanon, PA, USA
The multimedia display, which shows the gps mapping being sync'd from my phone has a pop up advertisement ""experience drive connect"" for a subscription service. According to multiple dealers this can not be disabled or turned off except by subscribing to Toyota Drive Connect. So, without a subscription, the multimedia display is disabled since the first screen which is an advertisement can not be removed or disabled in order to utilize the multimedia display. This has created a safety hazard for many posters on ToyotaNation forums and other sites. I believe this problem started with the 2023 version of their display and was not present on 2022 or earlier models.
- Raleigh, NC, USA
On two separate occasions, my brand new car hesitated to accelerate from a dead stop despite my foot depressing the gas pedal completely. This is incredibly alarming.
- Los Angeles, CA, USA
I am trying to locate any information and updates on my second key fob that was not received at the time of the purchase of my car. Every month I talk with Toyota they say by the end of this month you should receive your letter, so the end of the month passes and I reach out to toyota and they state it was pushed back to the end of this month and so on. I am getting very upset especially when you purchase a $50,000 automobile. I can't find any discussions on the Venza key fob shortage but there are discussions on every other model of Toyota. I am leaving on a 7 week trip and god forbid something happens to my one and only key what am I going to do then?
- Labelle, FL, USA
Front windshield randomly cracked, with number and size of cracks growing as vehicle is driven. Cracked windshield is not a result of any rocks or debris strikes.
- Washington, DC, USA
- Murrieta, CA, USA