10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
11,854 miles

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« Read the previous 20 complaints

problem #41

Mar 042021

Atlas

  • 16,700 miles
2018 Atlas with under 17K and air bag error comes on. Also leaking coolant.

- Schleswig, IA, USA

problem #40

Jan 132020

Atlas

  • 25,000 miles
I have taken my 18 Atlas sel premium in at least 4 times to have the coolant checki have had the low coolant warning come on 3 times stating there is low coolant. There is a strong burning coolant smell radiating from my vehicle on many occasions. When taken to the dealer they have done overnight pressure tests and cannot find the leak. My car is now out of warranty and I fear now they will find the issue and make me responsible.

- Tiffin, IA, USA

problem #39

Dec 032020

Atlas

  • miles
Car randomly puts transmission into emergency mode

- Washington, DC, USA

problem #38

Aug 162020

Atlas

  • 37,500 miles
Driving on highway, engine and brakes stop working 2 times. Got the car in the VW shop, they said it was a loose fuse connector. They "fix it" and 2 days later we have the same problem. Car will be back on shop. Called VW each time, opened a case with them to.

- Santa Rosa, CA, USA

problem #37

Jul 012020

Atlas 6-cyl

  • 41,000 miles
Unexplainable loss of coolant. My car was 4 times at dealership and they never find any leaks but I'm loosing coolant and sometimes it can smell it evaporate when I park my car.

- San Jose, CA, USA

problem #36

May 072018

Atlas

  • miles
2018 Volkswagen Atlas. Consumer writes in regards to vehicle being unresponsive. Consumer states that vehicle has had several issues since purchasing it. On 05/07/18, while driving 55 mph, vehicle became unresponsive. Vehicle was towed to dealership. Vehicle was repaired. On 02/21/19 the vehicle's remote start stopped working and the coolant light came on. Vehicle was taken to dealer and the cylinder head and catalyst were replaced. On 05/30/19 the A/C unit would not blow out cold air and vibrated when turned on. The A/C blower motor was replaced. On 07/02/19 a light came on the dash and a rattling sound came from vents. Debris was found in the vents and traces of metal were found in oil. The oil was changed and parts were replaced. On 12/2719 the coolant light came on. Metal shavings were found in the oil. Vehicle received a new engine. On 02/17/20 a noise is heard when driving vehicle. Manufacturer has been notified of failures. Manufacturer offered to pay remaining balance on vehicle, so that consumer could trade-in vehicle. Consumer declined offer.

- Indianapolis, IN, USA

problem #35

Jan 072020

Atlas

  • 24,600 miles
Needs new catalytic converter. Needs excessive gas. Told to just keep driving until back ordered catalytic converter comes in. I don't feel like it's safe to drive especially with my children. Check engine light came on. Researching the problem and VW definitely has a problem and has not voluntarily recalled the vehicle.

- Chepachet, RI, USA

problem #34

Oct 252019

Atlas

  • 27,500 miles
There is a strong gas smell inside and outside my vehicle while driving and stationary. VW replaced the upper and lower fuel rails and the high pressure fuel pump on the first service visit. I could still smell the gas outside the vehicle, not inside, when I left the service bay. I returned it and they said they couldn't recreate the gas smell so they cleaned the vents and put a strong potpourri in the vents. ? outside gas smell persisted in the front and the rear of the car that was very strong so I took it for a 3rd time. A week later VW corporate let lindsay VW service know to remove the intake and check the injectors. All seals were severely damaged and they replaced them. I picked it up a few days ago and now the gas smell is so bad inside (again) and outside the vehicle. While driving it is so strong that I opened the window to help air it out until I got home, but the gas smell outside made it even worse. The car is unsafe. There have been countless recalls, it's wept rain water several inches deep into the front seat foot wells, they didn't replace the carpet when they did the repair and I worry about mold. But this gas situation has been going on since October and it's very concerning. I don't feel safe in this car and I want VW to take it back.

- Herndon, VA, USA

problem #33

Dec 302019

Atlas

  • 18,500 miles
Battery has been dying and was dead this morning. 2 year old car in san diego temperate weather. 18K miles. From forums, it seems this car has faulty stock batteries that cannot sustain the start/stop strain on the batteries. Having to take to dealership for replacement. Uncertain they will properly cover it.

- San Diego, CA, USA

problem #32

Nov 292019

Atlas

  • 36,000 miles
While driving down a canyon in heavy snow, the grill shutters iced shut. Once down, we drove about 20mins across town, then started a long climb up a freeway, about 20mins of constant uphill. On reaching the top I noticed that the engine oil temp, which is normally around 200deg, had reached 230deg, as the oil cooler is behind the grill shutters, and wasn't getting any air flow. There was no warning from the car that the shutters were stuck shut, or that the oil was getting hot.

- Katy, TX, USA

problem #31

Aug 142019

Atlas

  • 72,000 miles
The contact owns a 2018 Volkswagen Atlas. While driving approximately 50 mph, the vehicle stalled and all the warning indicators illuminated. The vehicle did not restart. The vehicle was towed to J bertolet Volkswagen (555 rte 61, orwigsburg, pa 17961) where it had been kept since August 14, 2019. The dealer diagnosed that the vehicle needed a new engine. The contact also mentioned that the vehicle stalled one other time on February 1, 2019 while driving 25 mph. The vehicle was taken to teddy Volkswagen (3743 boston rd, bronx, NY 10466) where they kept the vehicle for three months and replaced the catalytic converter. The vehicle was not repaired. The manufacturer was notified of the failures and the contact was offered half off the engine replacement price (without labor). The approximate failure mileage was 72,000.

- Bronx, NY, USA

problem #30

Oct 072019

Atlas

  • miles
Electrical issue causes the transmission to fail. As you press on the gas this issue does not allow the car to move forward. Has stopped on me now twice in 3 months. First repair took 20 days. Was very dangerous and scary because it happened on freeway the first time and on a hill the 2nd so the car began to roll backwards.

- Dublin, CA, USA

problem #29

Sep 102019

Atlas

  • 20,000 miles
My VW Atlas sel 2018 is shutting off while I'm driving. So far this has happened 3 times. Once while I was in reverse at slow speed, second time while I was in traffic and the most recent while I was driving in my neighborhood. It is very scary because I have to put in park, press the brake pedal and start the car again, while in the highway. The screen displays an error in the start-stop, and also en engine error that says: Engine on due to system error and one time the check engine light turned on. The unit has spent weeks in the VW dealership and still they can't find what is wrong with it, they return the car and it happens again. I do not feel safe driving this car, I have a son and I need a car I feel safe driving.

- San Juan, PR, USA

problem #28

Jun 092019

Atlas

  • 31,833 miles
Fuel distribution rail pressure pipe leaking fuel. Smelled fuel when walking past vehicle on 8 May 2019 when stationary and not running. Fuel was visible on top of engine below pipe.. was returned by dealer on 17 may19 after they acknowledged leak and reset seals. On 9 Jun 2019, smell of fuel was detected when starting vehicle. Fuel visible on top of engine below pressure pipe. Vehicle was stationary and had again been sitting over night.

- Chambersburg, PA, USA

problem #27

Jun 072019

Atlas

  • 11,000 miles
While sitting at a red light for about a minute the car turns off due to the cars on/off feature. When the light turned green the car would not start back up. I had to put the Atlas in park and rest set to turn it on. It will not turn back on until after a few tries. This has happened to me about 5 different times now. I now drive with that feature turned off until VW can fix this glitch. Very unsafe while sitting traffic and car is stalled in the middle of the road.

- Chula Vista, CA, USA

problem #26

Mar 022019

Atlas

  • 3,672 miles
The contact owns a 2018 Volkswagen Atlas. The contact stated that the check coolant indicator illuminated. The vehicle was taken to legend Volkswagen (side a, 158 merrick rd, amityville, NY 11701) where they replaced the radiator and added coolant. The following day, the contact smelled coolant outside of the vehicle. The vehicle was taken back to the dealer on five different occasions regarding the coolant. The contact stated that the coolant odor became worse over time and could be smelled inside the vehicle. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 3,672.

- Seaford, NY, USA

problem #25

Apr 162019

Atlas

  • 10,000 miles
Battery dies with short idle. Waited less than 10 minutes for my husband and warning came on to drive the car to charge the battery. I was in a parking lot with air conditioning on. Engine had manually shut off so I went to restart and battery would not turn on. This has happened before.

- Greensboro, NC, USA

problem #24

Oct 192018

Atlas

  • 7,300 miles
The contact owns a 2018 Volkswagen Atlas. While driving 15 mph, the vehicle stalled without warning. The contact stated that there was an abnormal sweet and musty odor emerging from the vehicle. The contact and occupants sustained headaches and nausea due to the odor. Medical attention was not received. The vehicle was towed to winn Volkswagen (39695 balentine dr, newark, ca 94560, (510) 344-2013) where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was contacted and provided case number: 190150480. No further assistance was provided. The contact requested a buyback of the vehcile. The failure mileage was 7,300.

- San Carlos, CA, USA

problem #23

Feb 212019

Atlas

  • 8,000 miles
Twice the engine shut off while waiting at a red light. Had to put car in park and restart. Both times it was in the morning during rush hour on a city street with infant in the car, very scary and stressful! the car usually start/stops to save energy but I didn't realize it turns completely off if you're stopped at a light!

- Philadephia, PA, USA

problem #22

Feb 052019

Atlas

  • 20,000 miles
Sitting at a red light and when it turned green, my start/stop function would not turn my car back on. The dash had all sorts of lights flashing and my car would not start. Said the 12V battery was drained. Had to push my car out of the way and get someone to jump my car.

- Arlington, TX, USA

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