2018 Volkswagen Atlas. Consumer writes in regards to vehicle being unresponsive. Consumer states that vehicle has had several issues since purchasing it. On 05/07/18, while driving 55 mph, vehicle became unresponsive. Vehicle was towed to dealership. Vehicle was repaired. On 02/21/19 the vehicle's remote start stopped working and the coolant light came on. Vehicle was taken to dealer and the cylinder head and catalyst were replaced. On 05/30/19 the A/C unit would not blow out cold air and vibrated when turned on. The A/C blower motor was replaced. On 07/02/19 a light came on the dash and a rattling sound came from vents. Debris was found in the vents and traces of metal were found in oil. The oil was changed and parts were replaced. On 12/2719 the coolant light came on. Metal shavings were found in the oil. Vehicle received a new engine. On 02/17/20 a noise is heard when driving vehicle. Manufacturer has been notified of failures. Manufacturer offered to pay remaining balance on vehicle, so that consumer could trade-in vehicle. Consumer declined offer.

- Indianapolis, IN, USA

Needs new catalytic converter. Needs excessive gas. Told to just keep driving until back ordered catalytic converter comes in. I don't feel like it's safe to drive especially with my children. Check engine light came on. Researching the problem and VW definitely has a problem and has not voluntarily recalled the vehicle.

- Chepachet, RI, USA

There is a strong gas smell inside and outside my vehicle while driving and stationary. VW replaced the upper and lower fuel rails and the high pressure fuel pump on the first service visit. I could still smell the gas outside the vehicle, not inside, when I left the service bay. I returned it and they said they couldn't recreate the gas smell so they cleaned the vents and put a strong potpourri in the vents. ? outside gas smell persisted in the front and the rear of the car that was very strong so I took it for a 3rd time. A week later VW corporate let lindsay VW service know to remove the intake and check the injectors. All seals were severely damaged and they replaced them. I picked it up a few days ago and now the gas smell is so bad inside (again) and outside the vehicle. While driving it is so strong that I opened the window to help air it out until I got home, but the gas smell outside made it even worse. The car is unsafe. There have been countless recalls, it's wept rain water several inches deep into the front seat foot wells, they didn't replace the carpet when they did the repair and I worry about mold. But this gas situation has been going on since October and it's very concerning. I don't feel safe in this car and I want VW to take it back.

- Herndon, VA, USA

Battery has been dying and was dead this morning. 2 year old car in san diego temperate weather. 18K miles. From forums, it seems this car has faulty stock batteries that cannot sustain the start/stop strain on the batteries. Having to take to dealership for replacement. Uncertain they will properly cover it.

- San Diego, CA, USA

While driving down a canyon in heavy snow, the grill shutters iced shut. Once down, we drove about 20mins across town, then started a long climb up a freeway, about 20mins of constant uphill. On reaching the top I noticed that the engine oil temp, which is normally around 200deg, had reached 230deg, as the oil cooler is behind the grill shutters, and wasn't getting any air flow. There was no warning from the car that the shutters were stuck shut, or that the oil was getting hot.

- Katy, TX, USA

The contact owns a 2018 Volkswagen Atlas. While driving approximately 50 mph, the vehicle stalled and all the warning indicators illuminated. The vehicle did not restart. The vehicle was towed to J bertolet Volkswagen (555 rte 61, orwigsburg, pa 17961) where it had been kept since August 14, 2019. The dealer diagnosed that the vehicle needed a new engine. The contact also mentioned that the vehicle stalled one other time on February 1, 2019 while driving 25 mph. The vehicle was taken to teddy Volkswagen (3743 boston rd, bronx, NY 10466) where they kept the vehicle for three months and replaced the catalytic converter. The vehicle was not repaired. The manufacturer was notified of the failures and the contact was offered half off the engine replacement price (without labor). The approximate failure mileage was 72,000.

- Bronx, NY, USA

Electrical issue causes the transmission to fail. As you press on the gas this issue does not allow the car to move forward. Has stopped on me now twice in 3 months. First repair took 20 days. Was very dangerous and scary because it happened on freeway the first time and on a hill the 2nd so the car began to roll backwards.

- Dublin, CA, USA

My VW Atlas sel 2018 is shutting off while I'm driving. So far this has happened 3 times. Once while I was in reverse at slow speed, second time while I was in traffic and the most recent while I was driving in my neighborhood. It is very scary because I have to put in park, press the brake pedal and start the car again, while in the highway. The screen displays an error in the start-stop, and also en engine error that says: Engine on due to system error and one time the check engine light turned on. The unit has spent weeks in the VW dealership and still they can't find what is wrong with it, they return the car and it happens again. I do not feel safe driving this car, I have a son and I need a car I feel safe driving.

- San Juan, PR, USA

Fuel distribution rail pressure pipe leaking fuel. Smelled fuel when walking past vehicle on 8 May 2019 when stationary and not running. Fuel was visible on top of engine below pipe.. was returned by dealer on 17 may19 after they acknowledged leak and reset seals. On 9 Jun 2019, smell of fuel was detected when starting vehicle. Fuel visible on top of engine below pressure pipe. Vehicle was stationary and had again been sitting over night.

- Chambersburg, PA, USA

While sitting at a red light for about a minute the car turns off due to the cars on/off feature. When the light turned green the car would not start back up. I had to put the Atlas in park and rest set to turn it on. It will not turn back on until after a few tries. This has happened to me about 5 different times now. I now drive with that feature turned off until VW can fix this glitch. Very unsafe while sitting traffic and car is stalled in the middle of the road.

- Chula Vista, CA, USA

The contact owns a 2018 Volkswagen Atlas. The contact stated that the check coolant indicator illuminated. The vehicle was taken to legend Volkswagen (side a, 158 merrick rd, amityville, NY 11701) where they replaced the radiator and added coolant. The following day, the contact smelled coolant outside of the vehicle. The vehicle was taken back to the dealer on five different occasions regarding the coolant. The contact stated that the coolant odor became worse over time and could be smelled inside the vehicle. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 3,672.

- Seaford, NY, USA

Battery dies with short idle. Waited less than 10 minutes for my husband and warning came on to drive the car to charge the battery. I was in a parking lot with air conditioning on. Engine had manually shut off so I went to restart and battery would not turn on. This has happened before.

- Greensboro, NC, USA

The contact owns a 2018 Volkswagen Atlas. While driving 15 mph, the vehicle stalled without warning. The contact stated that there was an abnormal sweet and musty odor emerging from the vehicle. The contact and occupants sustained headaches and nausea due to the odor. Medical attention was not received. The vehicle was towed to winn Volkswagen (39695 balentine dr, newark, ca 94560, (510) 344-2013) where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was contacted and provided case number: 190150480. No further assistance was provided. The contact requested a buyback of the vehcile. The failure mileage was 7,300.

- San Carlos, CA, USA

Twice the engine shut off while waiting at a red light. Had to put car in park and restart. Both times it was in the morning during rush hour on a city street with infant in the car, very scary and stressful! the car usually start/stops to save energy but I didn't realize it turns completely off if you're stopped at a light!

- Philadephia, PA, USA

Sitting at a red light and when it turned green, my start/stop function would not turn my car back on. The dash had all sorts of lights flashing and my car would not start. Said the 12V battery was drained. Had to push my car out of the way and get someone to jump my car.

- Arlington, TX, USA

The contact owns a 2018 Volkswagen Atlas. The contact stated that the vehicle experienced several failures ever since it was purchased brand new. The contact stated that the automatic cruise control malfunctioned and caused the driver to slam on the brake pedal to avoid a rear collision. The vehicle was taken to gunther Volkswagen of coconut creek (4300 fl-7, coconut creek, fl 33073, (954) 590-3750), but they refused to diagnose the vehicle even though the contact had an appointment. Several days later, while driving 35 mph, the vehicle shut off. The contact was able to pull the vehicle over to the side of the road. The contact attempted to restart the vehicle, but it shut off again. After a few hours of waiting, the vehicle was able to fully restart and was driven back to the dealer. Once at the dealer, the contact discovered that his customer profile had been deleted from their system. The contact had his information re-entered into the system. The dealer kept the vehicle for two days and they performed a software update. Afterwards, the failures recurred even more frequently, including multiple times each day. The vehicle was taken back to the dealer for a third time where it was kept for three days, but they could not duplicate the failures. The dealer insisted that the vehicle was functioning normally even though the contact captured many of the failures on video. The manufacturer was contacted, but they refused to buy back the vehicle based on the dealer's information. The manufacturer also refused to look at any of the videos and advised the contact to schedule an appointment with another dealer. The failure mileage was 10.

- Fort Lauderdale, FL, USA

1/28/19 car starts fine, drive 15 min, run 3 errands, then can't start car. Electronic display has all warning icons flashing. Battery test 50% power.jumpstart car, epc and engine icons stay lit. Charge battery at home. Car runs fine for 2 days.then car won't start again, epc icon lit, run car 20 minutes, then try to drive car but cannot exceed 13 mph. Call for tow; truck never arrives ( 3+ hours). Attempt to start car, starts fine, no warnings lit; drive to dealer. Dealer says battery "defective", replaces under warranty. Car has 26600 miles and I have owned for 18 months. Dealer says epc not lit while they looked at the car so they cannot address. Ridiculous. Car fine for 2 days, then epc light back on. I have spent probably 40 hours or more at VW dealership waiting for various repairs over the last 18 months. A google search reveals many VW Atlas have epc problems, and if you just google Volkswagen and epc you can find hundreds of postings for this issue with almost every VW model. I will be taking the car back in but am not confident I will get a satisfactory repair based on all the other online complaints about this issue

- Lake Forest, IL, USA

Vehicle hesitates excessively under acceleration at times, in both forward and reverse gears. Won't back up a mild grade (like a driveway) without excessive acceleration, causing the vehicle to lurch. Won't accelerate after slowing behind a turning vehicle without excessive acceleration, causing the vehicle to lurch.

- Indianapolis, IN, USA

Battery will not turn on, car is only 12 months old, there were no issues for the reasoning for the battery to not work.

- Slc, UT, USA

Transmission/motor is making a whispping sound when you accelorate on the gas. Have reported multiple times and I am not the only one who has experienced this. It is a terrible sound. Car is less than 20,000 miles

- Jonesborough, TN, USA