10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 13,336 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My vehicle battery died after refueling. And I had to call for roadside assistance for a jump. Vehicle infotainment system showed 2 messages: 1) 12 volt battery low and recharge while driving 2) error start/stop system
- Detroit, MI, USA
Purchased vehicle in December 2017. In July, the check engine light came on. Fast forward to November and I am still having issues with the vehicle, and it seems that anytime the dealership fixes one issue, another appears. After having my vehicle at the dealership 4 times between July 25th and August 7th, it was finally discovered that I had a bad catalytic converter. After the catalytic converter was finally replaced in September, the check engine light came on again and this time I was told it was a bad oxygen sensor. After that was finally replaced, another error light came on that was identified as something else, and I had to wait for a new part to come in. After waiting several weeks, that part came in, repairs were completed, and another issue came up. My car has now been at the dealership for 21 days straight (this time), and I still have not received an eta on when it should be fixed. Problems have mostly been associated with check engine light and front assist (collision detection system) sensors, but now the issues have expanded to most of the car's internal computer system in general. Vehicle was in a wreck in May 2018 when another driver pulled out in front of me. Front assist errors are being attributed by dealer to the wreck, but the check engine and other computer errors, including issues with ABS control module (latest problem) are not and are being covered under warranty
- Spring, TX, USA
The coolant warning light went on 3 days ago. When I first start the engine in the morning or after hours of parking, the coolant warning light went on. After the engine temperature goes up, I have to turn the engine off and on again to have the coolant warning light disappeared. This is an one year old vehicle which has 10500 miles. I have driven 6 brands of vehicles in my life but this is the very first time to have a coolant problem. I checked that no coolant leaking and shortages.
- Brooklyn, NY, USA
The battery died in the intersection suddenly while I was dring waiting for a traffic light. It made me in danger. This is a one year old vehicle. I have driven 6 brand vehicles so far in my life, this is the first time the battery died. I think Volkswagen should recall for this problem.
- Brooklyn, NY, USA
The most concerning safety issue is the malfunctioning auto start/stop system. On four occasions, it has shut off the vehicle while in motion, pulling into a parking spot, resulting in loss of power steering. On a separate occasion, it shut-off the vehicle while stopping to pay the parking attendant but failed to restart the vehicle when I released the brake and step on the accelerator. I had to put the vehicle in park and manually restart the vehicle. I have also had multiple experiences when I have turned off the auto start/start when I started the vehicle only to have it reactivate itself and shut-off the vehicle when I stopped at an intersection. Other issues involve the "infotainment" system and climate control electronics. On multiple occasions, the radio has turned itself on after I have turned it off. As for the climate control system, it periodically deactivates the rear passenger compartment climate control and shuts off airflow to the rear passenger compartment and I have to manually reset the system through the button on the dashboard. These experiences indicate the vehicle electronic and software systems are unstable and the Volkswagen dealer has not been able to fix the issues, as they have recurred after the dealer claimed to fix the issues. I am concerned about my family's safety in this malfunctioning vehicle. The date below is the most recent event involving the auto start/stop system. The first occurrence was in mid-February 2018, approximately two weeks after purchasing the vehicle.
- Indianaplois, IN, USA
2nd attempt at repairing oil leak occurring from engine bay located around oil filter housing on left side of engine. Was not properly torqued from factory on first occurrence housing could be turned with a wrench. The second occurrence took 2 month after oil change to show same symptoms. This occurs under all conditions and vehicle rarely sees dirt roads.
- Prescott, AZ, USA
Auto stop sensor my Atlas just have 1000 miles and it has started with problems
- Oakland, CA, USA
Recall 20ah is completely unnaceptable. There are 8 different possible repairs that fall under this recall. These repairs range from airbag software updates to sunroof repairs. How is it legal for them to combine these repairs? as a mechanic and a consumer it is bad for business as the various parts/ inspections neccessary make it nearly impossible to accomodate the repairs.
- Important, CA, USA
Connecting rod bearing failure. New vehicle, 17 days since delivery, 704 miles at time of incident driving vehicle at 30mph on surface street epc light illuminated on dash. This was accompanied by a metal knocking sound that was in time with engine speed. Towed to dealer. Sound was confirmed to be rod knock. Oil pan was removed for inspection. Metal found throughout the pan. New long block ordered. Block replaced and during testing vacuum pump failed due to contamination. Removed and replaced pump.
- Channahon, IL, USA
First the engine light came on couple days called spoke master mechanic stated shouldn't be problem as long as it's not blinking, bring in for check up. Engine light turn off. Car wouldn't start. Car was taken to dealer mechanic for about week. 3weeks later after getting car back. Engine turned off while in drive motion on my disable husband that has one leg. Thank god my two other adult children's were there. I'm afraid to take a chance traveling with this car. I fear for my family's life and safety as well as mine. My Atlas has been towed back to the dealership repairs and has been there for 3 weeks.
- Apple Valley, CA, USA
Excessive oil consumption. Used 1and 1/2 quarts of oil at 3250 miles(which was added by the dealer service dept. Today 1/2/18) was bought as a new vehicle 9/17 with only 12 miles on odometer.(12/25/17) first the check engine light lit, they said it was the gas cap.one week later the check oil level alarm lit. They checked it said no external leaks, they added the 1 1/2 quart oil, said to keep an eye on the level. I am scared to take this car on any trips with this car. Also the coolant level was at the minimum level, the service open the cap and the level did rise, but why is that?
- Leesburg, FL, USA
- Houston, TX, USA