10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 7,612 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The passenger air bag system is failing, the suggested fix is to not have a passenger ride in that seat. But since we have 4 kids in car seats in the back and only have one car we have no choice but for one of us to Always ride in that seat and risk injury.
- Mentor, OH, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Charlotte, NC, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light would remain illuminated while operating the vehicle. The vehicle was not repaired. The failure mileage was 85,000. VIN tool confirms parts not available.
- Auburndale, FL, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.
- Washington, UT, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air bag warning light had remained illuminated while operating the vehicle. The failure mileage was 18,000. VIN tool confirms parts not available.
- West Hills, CA, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Stafford, VA, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The message "Passenger Air Bag Off" was displayed. The local dealer was contacted and advised the contact that the passenger-??s side seat needed to remain unoccupied while driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available. The contact stated it's has now been 11 months since this recall was announced, and the unable to operate the vehicle.
- Kiel, WI, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Verona, NJ, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Marion, IL, USA
Vehicle has had a call some match 2023. There still is no remedy for repair.
- Perris, CA, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while driving the vehicle. The failure mileage was 60,000. VIN tool confirms parts not available.
- Woodbury, MN, USA
There is an open recall that they have not yet fixed.
- Kentwood, MI, USA
Our FAMILY car cannot be USED due to this air bag recall!! No one can sit in the front seat due to this issue, because may or may not go off in accident - Volkswagen has no solution other than, just don-??t let anyone sit in the front passenger seat!! This recall appears to follow the electrical issues everyone is complaining of. The amount of recalls this vehicle has had since 2019, needs to investigated. ! This car sits in the garage and not useable-?? A 20year old car is more safer and reliable than this car
- Medina, OH, USA
The contact owns a 2019 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
- Dallas, GA, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Merrill, WI, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Davis, OK, USA
Volkswagen has failed to provide a remedy for the airbag recall in a timely manner.
- Saint Augustine, FL, USA
In May, I received notice of a defective airbag in the passenger side front seat of my 2019 Volkswagen Atlas. When I was driving and the malfunction occurred (an acoustic sound and "airbag off" lights), I followed the instructions on the recall notice and contacted my local dealer Wellesley Volkswagen to have it evaluated. On 6/8/23 the car was evaluated and I was told by the service department there was no fix for the problem and no timeline for the fix. I was advised to stop using the passenger front seat, because there was a chance the airbag would not deploy in a crash. This is my only vehicle and I have two young children. I am also a caregiver for my very ill mother, who is on oxygen. To transport her, I arrange to use another vehicle so she can sit comfortably. I cannot risk her safety! This has caused me such stress my father tried to help me by calling Wellesley VW, and he was told the only thing I could do was rent a car with my own money. I continued to get emails from Wellesley VW and Carfax this summer, reminding me about the recall. When I called the dealership this summer, I was told there was no fix and no timeline for the fix. I got an email from Wellesley VW on September 1 about the recall, and I wrote back but got no response. Today 9/7/23 called Wellesley VW service again, and was told there is no fix, not timeline for the fix, and there is nothing else they can do for me at this time. It has been 130+ days! Today I called the Attorney General of Massachusetts and filed a consumer complaint against Volkswagen of America, Inc. The airbag is one of the most important safety aspects of a motor vehicle. The fact that this has been going on for so long and there is no remedy is absolutely unacceptable.
- Wellesley, MA, USA
On September 5th, I was driving home and my Airbag Error light and notice came on my dash. I got home, turned the car off and back on and it was gone. September 6th, it happened again. But when I turned the car off and back on, it stayed on. September 7th, it's off, but if anything is sitting in passenger seat, it's on, but the passenger airbag light on my controls says "off". The dealership says there is nothing they can do because there is an open recall, however, no repair yet.
- Fairmont, WV, USA
- Adams, TN, USA