10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 7,196 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2019 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
- Dallas, GA, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Merrill, WI, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Davis, OK, USA
Volkswagen has failed to provide a remedy for the airbag recall in a timely manner.
- Saint Augustine, FL, USA
In May, I received notice of a defective airbag in the passenger side front seat of my 2019 Volkswagen Atlas. When I was driving and the malfunction occurred (an acoustic sound and "airbag off" lights), I followed the instructions on the recall notice and contacted my local dealer Wellesley Volkswagen to have it evaluated. On 6/8/23 the car was evaluated and I was told by the service department there was no fix for the problem and no timeline for the fix. I was advised to stop using the passenger front seat, because there was a chance the airbag would not deploy in a crash. This is my only vehicle and I have two young children. I am also a caregiver for my very ill mother, who is on oxygen. To transport her, I arrange to use another vehicle so she can sit comfortably. I cannot risk her safety! This has caused me such stress my father tried to help me by calling Wellesley VW, and he was told the only thing I could do was rent a car with my own money. I continued to get emails from Wellesley VW and Carfax this summer, reminding me about the recall. When I called the dealership this summer, I was told there was no fix and no timeline for the fix. I got an email from Wellesley VW on September 1 about the recall, and I wrote back but got no response. Today 9/7/23 called Wellesley VW service again, and was told there is no fix, not timeline for the fix, and there is nothing else they can do for me at this time. It has been 130+ days! Today I called the Attorney General of Massachusetts and filed a consumer complaint against Volkswagen of America, Inc. The airbag is one of the most important safety aspects of a motor vehicle. The fact that this has been going on for so long and there is no remedy is absolutely unacceptable.
- Wellesley, MA, USA
On September 5th, I was driving home and my Airbag Error light and notice came on my dash. I got home, turned the car off and back on and it was gone. September 6th, it happened again. But when I turned the car off and back on, it stayed on. September 7th, it's off, but if anything is sitting in passenger seat, it's on, but the passenger airbag light on my controls says "off". The dealership says there is nothing they can do because there is an open recall, however, no repair yet.
- Fairmont, WV, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Shorewood, IL, USA
I Bought the SUV on 6-22-23 Tried to get the recall fixed on 8-11-23 And according to Volkswagen the recall came out on 4-4-23. This means I was sold a vehicle with a known safety recall with no current fix as was not alerted. I bought the vehicle to earn a living by renting it on Turo and they will not let it be rented with an open safety recall. I need to file a complaint.
- Houston, TX, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
- San Diego, CA, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Crowley, TX, USA
There is a great danger to the lives of passengers due to a defect in the safety system. So far, every time I call the manufacturer, they say the repair is unavailable. ! How long is the wait" And in the event of an accident or danger to the passengers, who is responsible"
- Houston, TX, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. No information on parts availability was provided. The contact stated that the manufacturer was made aware of the issue. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Queen Creek, AZ, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Lakeside, CA, USA
I have been waiting on VW to fix their PODS system recall for 6 months now. Our front passenger seat flips between not registering the airbags when a passenger is present, so thinking that there is a passenger seated when the seat is empty. They still tell me there is no fix for the issue and the only thing I can do is not utilize the front passenger seat. This is absolutely OBSURED that it is taking this long to rectify this situation. I have a seat is unsafe and it does not appear there is any urgency on VW's part. 6 months with no fix is entirely too long.
- Tallmadge, OH, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the passenger-??s side air bag warning light was intermittently illuminated. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
- Booneville, AR, USA
The contact owns a 2019 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 19,000.
- Arvada, CO, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air bag warning light remained illuminated while operating the vehicle. The failure mileage was 24,000. VIN tool confirms parts not available.
- Palm Coast, FL, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Pittsford, NY, USA
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Renton, WA, USA
- Medina, OH, USA