The contact owns a 2021 Volkswagen Atlas. The contact stated while attempting to start the vehicle, the vehicle failed to start due to battery failure. The contact attempted to open the hood of the vehicle to charge the battery; however, the hood failed to unlock. The contact stated that an unknown dealer had previously replaced the hood release due to the failure. The vehicle was towed to the dealer, who completed the first repair. The dealer determined that the hood release needed to be replaced with a stronger part. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in a recall. The manufacturer documented the failure and referred the contact to the NHTSA Hotline to file a vehicle safety complaint. The failure mileage was unknown. The VIN was not available.

- Santa Rosa Beach, FL, USA

The contact owns a 2021 Volkswagen Atlas. The contact stated that while her son was driving at an undisclosed speed, the brakes erroneously engaged nearly causing a crash. Additionally, the door locks would randomly unlatch and the driver-??s side window would erroneously roll down. The cause of the failure was not yet determined. The local dealer was notified but no assistance was offered. The manufacturer was not notified. The failure mileage was 8,000.

- Santa Fe, NM, USA