10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My car (2021 VW Atlas SE) has 63 xxx miles, and the left side running light just went out. I took it to the dealer, who informed me this wasn't covered by any warranty and that replacing the running light would cost $1400. This is ridiculous, and so after doing more research, I found that I am among hundreds of other owners of this vehicle type who are having the same issue around the 60k mile mark. This cannot be a coincidence. Other owners suggested that I submit my claim in the hope that you will get VW to do a recall to fix this issue.
- Gilbert, AZ, USA
the headlight LED strip failed at around 50,000 miles. If replaced, it is likely to fail again. VW dealers have had to replace the entire headlight assembly since the LED strip is integrated into it. The cost for this repair is approximately $2,000.
- Canton, GA, USA
The LED parking light stopped working and we can change the entire headlight. About 1500$
- Rockville, MD, USA
Right daytime running light went out around 60k miles.
- Willis, TX, USA
Daytime running lights went out at around 72,000 miles.
- Geismar, LA, USA
VW Atlas front LED daytime running lamps stop working within first 4 years of ownership. Daytime running lamps are a standard safety feature of most new vehicles. VW dealership cost to repair $1,000, replace the entire headlight assembly. VW needs to extend warranty on this important safety feature for a vehicle designed to transport families.
- Lisle, IL, USA
Running lights (under headlight) went out before 60k Multiple vehicle report same problem
- Forney, TX, USA
LED strip for day time running light went out in both headlight assemblies within 9 months/14k miles of each other. Had to replace entire headlight assemblies. Passenger side at 49k September 2023 and driver side at 63k June 2024.
- Midlothian, VA, USA
LED strip on front left headlight went out at around 60K miles when we purchased the vehicle.
- Dumfries, VA, USA
The Day Running Light LED strip of both headlights stopped working at around 55,000 miles. The fix for this includes replacing the whole unit which comes to around $2k for both headlight units. It seems unreasonable to have to replace both units at around every 55,000 miles. Many people might not have the funds and this could also lead to people buying third party headlights that might be installed incorrectly since it isn-??t just a lightbulb and people might also not find a need to replace it at all which could lead to a safety issue. In conclusion it-??s unreasonable to have to pay $2k every 55,000 miles to replace both headlight units. These LED strips also can-??t just be replaced as they-??re incased in the unit and can-??t be changed out like you would be able to with a regular lightbulb.
- Fayetteville, NC, USA
LED daytime running lights went out a few weeks ago at the same time, then yesterday both headlights went out at the same time as well. There have been no damages or wrecks in my vehicle and I am the only owner. There are no warning lights and according to the MyVW app, everything is fine. I cannot see well while driving at night anymore and this will cost me $2,000 to replace at only 60,000 miles.
- Haughton, LA, USA
We have an open case with Volkswagen, but the remedy part is on back order, in the meantime we have to use this unsafe car. The dealership where car was purchased from is not providing a loaner/rental despite being told by our Volkswagen care team specialist that he is obligated to. The car emergency brake comes on at every stop(I-??m shook at every stop, knots in my stomach every single stop I make, stop sign, trying to park, red lights), driver side front and back windows open spontaneously, non stop beeping(anxiety inducing) when car is parked idle, driver side window doesn-??t open manually pressing the button, CAR DOES NOT LOCK On driver door, like not at all, alarm will go on sometimes when opening, but it is never locked posing a serious threat, anyone can open my door if I am stoped at a light, or idling in car. Car can be stolen at any point, I feel unsafe and very distressed.
- Staten Island , NY, USA
When on level ground, head lights aim towards the ground at about 10-15 yards from vehicle. When this happens you can-??t see the upcoming road or side of the road. It appears as if you-??re doing too fast and over running the head lights. In the attached picture, there-??s light from another source but on a dark road you can imagine how difficult it is to see.
- Alpharetta, GA, USA
- Chickamauga, GA, USA