I'm emailing due to issues with my 2023 Cross Sport I purchased. It's a dire situation, as I had issues with my 2021 Cross Sport and VW ended up repurchasing the vehicle from me due a number of safety concerns. During my search for a new vehicle, I could not find anything that I liked so I ended up contacting Hawk VW in Joliet, IL to ask about the new 2023 Cross Sport and asked if they were aware of any issues and they said no. I purchased a 2023 Cross Sport on September 28, 2022 in hopes that I would have a more pleasant experience. This is a decision that would come back to haunt me. I contacted my salesman on October 12th to let him know that the car wasn't driving well. I told him there seemed to be a kind of jerk or stall while I was driving. He told me that "the Cross Sport and all VW's do have an assist feature where if you suddenly press the gas the car will try to react that is were the sudden acceleration will occur." I told him it wasn't a sudden acceleration...it was more like a jerk and hard to explain. This would happen while I was driving. I kept driving and it would still happen, but I just went along with him saying it was the assist feature. On May 23rd, I emailed him to let him know that my car had off twice in a week with a message saying manually start engine. I took it in on June 5th and was told it was the fuel pump and fuel pump sensor. On June 13th I let them know it cut off again. I took it in on July 5th and was told it was the EVAP canister. Now today, July 10th, they are saying they will replace the fuel tank as well and the part should be in Wednesday. I feel as if VW is definitely aware of these safety issues, as there's a VW forum out there and a lot of owners are having the same issues. Something needs to be done before someone gets hurt, or worse. I pray that doesn't happen but this is truly ridiculous and frustrating at this point.

- Plainfield, IL, USA