At approximately 8500 miles the car started randomly stalling, maybe once or twice a week. Now at 9600 miles it stalls every time we drive the car. This is not the Start/Stop system as we deactivate that when we get in the car. Typically, the car is warm, the AC is on, we have idled with the car in park then place the car in gear to drive and it dies. The dealer claims they cannot duplicate the problem. Also, the throttle is very non-linear. One time you push the throttle a little and the car takes off slamming you back in the seat. The next time you can push the throttle halfway down before the car responds then it just slowly accelerates. This problem has not been brought to the attention of the dealer yet but will upon the next appointment. This is very dangerous as other drivers are expecting you to move but you have to put the car in park and restart it. This could get someone killed.

- Tucson, AZ, USA

(part 2) vehicle service records available upon request. The only problem confirmed by the dealership is infotainment system issues on multiple occasions. All aforementioned issues in complaint 1 are legitimate safety issues. If a vehicle is in motion, or needs to be in motion on a public road/highway/crossing railroad & transit tracks, etc. and shuts down, sputters, or lunges, it could be fatal for not only myself and occupants of my vehicle, but could be a danger to others on the road or walkways as well. Further scenarios noted, but not limited to the following: 07/10/23, vehicle lunged forward as if I hit the gas while my foot was firmly pressed on the brake, while waiting to turn onto a busy state road. This is a huge safety issue. I could have rear-ended someone if they were in front of me, or hit into oncoming traffic if anyone was passing by at that moment. 6/25/23, while driving my VW dealership loaner vehicle, a '23 Atlas, engine jumped as if the gas peddle was pressed while at a complete stop in city-setting traffic and moved forward. I reported both incidents to VW dealership. I was told the F5 module was to blame for most issues, due to them being "COVID" era computer chips, and once they became available they would replace. 07/31/23, I was told a new module would not help, that instead a software update to the infotainment system should fix any problems, and the update was performed. To date, three software updates have been performed on this vehicle, including a new F1 module on 10/6/23. All problems still randomly persist, without rhyme or reason. These are not the only problems with this vehicle, per guidelines, I am keeping to immediate safety issues. 09/03/23 VW engaged brakes while backing up onto a brand new driveway with no vehicles, plants, people around. Back-up assist will not shut down while towing cargo carrier unless aftermarket part is purchased, making the vehicle brake as if avoiding crash and jarring occupants.

- Cecil-Bishop, PA, USA

I'm emailing due to issues with my 2023 Cross Sport I purchased. It's a dire situation, as I had issues with my 2021 Cross Sport and VW ended up repurchasing the vehicle from me due a number of safety concerns. During my search for a new vehicle, I could not find anything that I liked so I ended up contacting Hawk VW in Joliet, IL to ask about the new 2023 Cross Sport and asked if they were aware of any issues and they said no. I purchased a 2023 Cross Sport on September 28, 2022 in hopes that I would have a more pleasant experience. This is a decision that would come back to haunt me. I contacted my salesman on October 12th to let him know that the car wasn't driving well. I told him there seemed to be a kind of jerk or stall while I was driving. He told me that "the Cross Sport and all VW's do have an assist feature where if you suddenly press the gas the car will try to react that is were the sudden acceleration will occur." I told him it wasn't a sudden acceleration...it was more like a jerk and hard to explain. This would happen while I was driving. I kept driving and it would still happen, but I just went along with him saying it was the assist feature. On May 23rd, I emailed him to let him know that my car had off twice in a week with a message saying manually start engine. I took it in on June 5th and was told it was the fuel pump and fuel pump sensor. On June 13th I let them know it cut off again. I took it in on July 5th and was told it was the EVAP canister. Now today, July 10th, they are saying they will replace the fuel tank as well and the part should be in Wednesday. I feel as if VW is definitely aware of these safety issues, as there's a VW forum out there and a lot of owners are having the same issues. Something needs to be done before someone gets hurt, or worse. I pray that doesn't happen but this is truly ridiculous and frustrating at this point.

- Plainfield, IL, USA