What component or system failed or malfunctioned, and is it available for inspection upon request" The panoramic sunroof shattered with no outside influence. How was your safety or the safety of others put at risk? The interior fabric cover was retracted at the time and the glass shattered on my [XXX] daughter. My husband also received a few small cuts to this arms from pieces of glass on the center console while trying to check to make sure our child was safe. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer is aware of the problem, but insists it was not a defect. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle was inspected by the service department at the dealership it was purchased from nine days prior to the incident. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No. On Monday [XXX], my husband and daughter were traveling on an empty two-lane highway in rural Texas. There were no overpasses, no trees hanging over the roadway, and no other cars on the road. My husband said he heard a sound like a gunshot and then the glass was raining down on them. He pulled over immediately. We were able to get the care to the dealership we had purchased it from, 8 days earlier. Volkswagen denied our warranty claim (though the dealership did acknowledge similar issues in the past) and insists that there must have been an outside influence that struck the glass. My husband is adamant that is not the case, and simple physics make it clear that it would be impossible for our own tires to throw up a projectile with enough force to shatter the sunroof. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Austin, TX, USA

Ever since the 2nd day I owned the car which I purchased on [XXX], the interior lighting, sunroof button and roadside assistance button operate themselves when it's colder then 40 degrees outside, the lights blink, the sunroof button doesn't work and the roadside assistance gets called repeatedly. All this is very distracting while driving, especially in the evening time. I have video recorded it and also opened a ticket with volkswagon and also have shown the issue in person to the service manager Ian and antwerpan volkswagon in pasadena, md. They said they contacted volkswagon but have not heard back. So in the meantime I'm having to deal with this. The representative at the shop advised me to "cover the light with something" so it doesn't bother me at night. Unbelievable!! I am beginning to become very distressed!! This is a brand new car that I've owned for 2 months with no remedy and rude help from volkswagon dealer. I have videos of a few issues and a call to service at volkswagon but this page will not let me include my videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Glen Burnie, MD, USA