9.8
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 369 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I have a problem with navigation. My location is not determined correctly, the route is constantly being reroute. vw atlas cs 2020 sel premium. This happens with regular navigation and with Google / Apple maps when connected via wire. The problem is 100% with the car. Took it to the dealer (Washington). They said it was a big problem and VW didn't know how to fix it. Navigation is an important element; during trips it is easy to get lost and create an emergency situation. The vw regional manager said that VW is trying to create a system update, but it will not be ready until 2025. They refuse to replace the information system.
- Seatac, WA, USA
I having issues the the CarPlay gps. Only happens with my BW cross sport. The gps 20% of the time will not know where it is. It drifts off from where it is suppose to be.
- Stokesdale, NC, USA
Received an error Emergency SOS call function failure! I took my vehicle to VW Loyalty and paid $180 to get a diagnosis. I was told that the carnet module needed replacement and would cost me a bit over $1200. They said that it was a known issue amongst 20-21 versions of the vehicle. I researched to find if anyone else experienced the same with this car and to my surprise, there are a slew of individuals with this issue on the vwatlas forum expressing my exact concerns. If this is a well known issue, that-??s apparently a manufacturers mishap, why hasn-??t this system been recalled. Why are we being charged to replace something that has been proven faulty by none of our fault at all. I-??ve never used my SOS and I think something should be done about this, instead of allowing VW customers to be bled of funds after purchasing!
- North Dinwiddie, VA, USA
The GPS system will not work in the vehicle that includes the built in GPS navigation, Apple Maps, Google Maps and WAZE GPS. This is a major safety issue because you cannot drive safely and look at maps. This problem is effecting hundreds of VWs and they do not have a solution.
- Cumming, GA, USA
While driving at approximately 10-15mph the engine shut off and was forced to come to a stop and restart the engine. The error read "Engine start/stop error, manually restart engine." I have been reading that this is a known issue by Volkswagon but they are not addressing. Luckily my car was just going onto an offramp when the engine shut off.
- Lake Winnebago, MO, USA
Several weeks ago, while the vehicle was on and in park, several warning lights went off and the vehicle started beeping, both windows on the drivers' side rolled all the way down and the parking brake engaged. I was able to disengage the parking brake and roll up the windows. After turning the vehicle off and back on, the warning lights went away. This morning, after putting the vehicle in park and turning it off, both windows on the drivers' side rolled about 1/3 of the way down and the parking brake engaged. Upon turning the vehicle back on, I was able to roll the windows up and disengage the parking break.
- Edina, MN, USA
Upon starting the vehicle, an electrical fault for the drivers side door comes on. Often, this is followed by the drivers side door windows rolling down a few inches automatically. What follows next is a cascade of electrical faults, including but not limited to the emergency brake. When trying to drive in this condition, the brake automatically comes on just before the car comes to a complete stop. When there isn't the initial electrical fault, the car operates normally. This seems to be a problem associated with the driver's side door wiring harness. The car has been in the shop with the parts on backorder for over a month. This seems to be a known and common issue and it should probably rise to the level of recall.
- Philadelphia, PA, USA
Steering rack issue for second time full replacement of steering rack for the second time Also front links recall, replaced Strange popping coming from top of vehicle, sounds like rocks are being dropped on the top of the car Road Noise at speeds over 75 mph
- Sturbridge, MA, USA
When picked up vehicle within days noise was heard from left side of vehicle, at the windshield. Both at low speeds and high, if something was placed in the corner like a towel the noise would stop. After vehicle went in to the dealers it was determined that the windshield was faulty, it had been incorrectly fitted and the whole windshield and all seals needed to be replaced.
- Sturbridge, MA, USA
From picking up the vehicle there was a noise only on the drivers side windshield, the sound I thought was initially road noise at higher speed but it was at any speed. It became clear that the noise was air entering the vehicle through the windshield. The windshield was found to be defective and had to be replaced
- Sturbridge, MA, USA
Steering makes creaking and noise when turning even when stopped. Dealer replaced sway bar links today via tsb. Problem not fixed, dealer test drove after fix and determined it could possibly be clockspring. Others online have similar issues, some say replacement of entire rack is required, I hope not.
- Williamston, MI, USA
Adaptive cruise control (acc) will not work if you remote started the vehicle. To get it normally work, you have to fully switch off the car and then push start it. Had the vehicle checked by VW dealer and they found nothing, then I noticed that remote start was the problem. Seem to me there should be some sort of a software update fix as it looks like there are no electric/electronic issues.
- Denver, CO, USA
- Mcdonald, PA, USA