9.5

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,120 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Sep 142021

Atlas Cross Sport

  • miles
Steering rack issue for second time full replacement of steering rack for the second time Also front links recall, replaced Strange popping coming from top of vehicle, sounds like rocks are being dropped on the top of the car Road Noise at speeds over 75 mph

- Sturbridge, MA, USA

problem #4

Aug 212021

Atlas Cross Sport

  • miles
For the second time since purchase 6/2020 we are taking the car in for suspected steering rack issues. We have already had the steering rack replaced, we have clunking/clicking when turning when we turn the wheel to the left. VW to address the issue next week

- Fiskdale, MA, USA

problem #3

Mar 152021

Atlas Cross Sport

  • 1,600 miles
I brought car in for a recall inspection, that required photos of the defective parts number. The dealer did not provide me with the photos and I questioned wher are the photos, they sent me some generic photos of an underside of the car but nothing with clearly visible part numbers. The inspection may not have been done correctly and if the part breaks it results in a loss of steering and a tragic ending for the car and driver.

- Melbourne Beach, FL, USA

problem #2

Oct 022020

Atlas Cross Sport

  • 2,000 miles
Persistent noise when turning steering wheel to the left, loud clicking more so when vehicle is stopped. Video evidence presented to dealer after it had been in to the shop once before and it was determined faulty steering rack,

- Sturbridge, MA, USA

problem #1

Sep 242020

Atlas Cross Sport

  • 2,000 miles
Steering makes creaking and noise when turning even when stopped. Dealer replaced sway bar links today via tsb. Problem not fixed, dealer test drove after fix and determined it could possibly be clockspring. Others online have similar issues, some say replacement of entire rack is required, I hope not.

- Williamston, MI, USA