10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2022 Volkswagen Atlas Cross Sport:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad
problem #11

Oct 012022

Atlas Cross Sport

  • miles
I purchased my car in July 2022 and started having issues with it within 3 months. I-??ve have my car at the dealer 4 times for them to look at-?? 1 - the brakes (grinding, scraping noise, squeaking that can be fetl in the pedal). I was told each time that the rotors and brake pads aren-??t compatible. VW knows about the problem but doesn-??t have a fix for it. They say they clean the pads and that the car is safe to drive (really?). 2 - the infotainment system. On several occasions I cannot switch from one media system (Sirius XM, FM, AM, blue tooth, etc-??), when I turn my car on, the screen shows -??initializing-?? but nothing happens. It just sits there. Today was a first; the whole system shut off and the screen was blank. No radio, no phone, nothing. I-??ve made several videos to show the dealer what the system is doing and they tell me it just needs an update, yet I still have the problem. 3 - the front assist light comes on but doesn-??t engage or when I am stopping it will engage so hard that it nearly stops my car on a dime (if I wasn-??t wearing my seatbelt, I would have been on the floorboard). 4 - the remote start doesn-??t work, from my fob or the app on my phone. The dealer was able to make it work once and said it was fixed. Hasn-??t worked since. I only have 7,900 miles on my car and I just want it permanently fixed.

- Clovis, CA, USA

problem #10

Feb 062023

Atlas Cross Sport 6-cyl

  • miles
I have a 6 month old Volkswagen Atlas Cross Sport (purchased in July/2022), only 5,000 miles on it. When driving, the front driver's side door warning light kept coming on, even though the door was fully closed. The car continued to beep and a warning message was displayed asking me to put the car in park. When I slowed down or stopped at a stop sign or traffic light, the emergency brake would automatically engage and I'd have to press a button to turn it off so I could drive. This is very dangerous to have the car be thrown into park when you're slowing down or stopping at a traffic light. This happened numerous times in the course of a couple weeks. Shortly after, my car display (with backup camera) went black and would not come back on. I brought my car into the dealer and they said they were unable to replicate what happened and couldn't get the warning messages to appear, so there was nothing they could fix. They reset my display/radio/backup camera and said it just lost power and needed to be rebooted (which isn't really normal for a new car and funny it happened at the same time the other problems were happening.) It appears there was a recall on previous years' models for a faulty wiring harness that was causing the same problems. Well, I'm thinking they need to continue this recall to newer models because it doesn't appear they have fixed the problem. It's very dangerous and I'm worried the automatic brake is going to engage, causing me to get rear-ended. If this ever happens, you better believe I'm holding Volkswagen accountable, since this is a known issue and they've already issued a recall on previous years' models. PLEASE FIX THIS DANGEROUS PROBLEM!

- Downers Grove, IL, USA

problem #9

Sep 292022

Atlas Cross Sport

  • miles
While driving the Pre-collision system will alert when there is nothing in front of vehicle. I-??ve had to bring the car into the service department on 3 separate occasions due to this system problem. The pre-collision system has triggered the brakes on 2 occasions for no reason at all. The wireless charging pad does not function properly. The service department claims the vehicle is working as it-??s suppose to even with documented proof of the pre-collision system triggering with nothing in front of the car. I was able to duplicate the wireless charging pad at the service center and the technician still claimed the vehicle is working as normal.

- White Plains, NY, USA

problem #8

May 102022

Atlas Cross Sport

  • miles
While driving less than 30 mph in slow traffic the automatic braking system engaged itself which caused me to almost get hit. Another time, I was in slow traffic less than 20mph both sides of the street were filled with cars driving and my automatic brake began to light up and the brake was engaging but I was still able to keep driving the car despite what was happening with the automatic brakes. In normal driving conditions whenever I press on the brakes the vehicle does not stop right away. It take a lot of effort for the vehicle to stop almost as if, the car is too heavy for the braking equipment installed on the vehicle. There have been maybe one to three times where I slammed on the brakes and the vehicle did not fully stop which now has caused increased anxiety. Another issue I am having not related to the braking mechanism. Electrical on the infotainment system. The screen has gone out a few times and the syncing system from cell phone via Bluetooth does not always seamlessly happen. I have taken my car to be checked out regarding my concerns. I was advised the car checked out.

- Lawrenceville, GA, USA

problem #7

Mar 012022

Atlas Cross Sport

  • miles
Since purchasing this car, i have had problems with the parking brake automatically turning on when driving and at every stop; the car doors in the front do not lock/unlock; causing a concern for emergency with two kids in the car. The sunroof malfunctions along with the windows working on their own, going up and down and the sunroof not closing. The electrical front panels malfunction and cause the break system to start on its own, the screens turn black and am unable to use the front power screen. The doors lock and unlock by themselves from the inside and outside, not able to use the buttons on the doors to lock/unlock. The windows constantly open and close by themselves, again causing safety harm for the children in the car. When the car comes to a stop sign and brakes, it will either shut off or the parking/emergency brake will engage automatically. I have called 2 branches of dealerships through vw and since its a recalled car with no remedy, they will not let me schedule appointments to fix as they have no loaners available long term. I am very scared driving this car with two small children and the airbags recalls, brake problems and electrical malfunctioning. The VW customer care did not help me at all with the claim, and more concerns are happening weekly. With no remedy for the recall, vw dealerships have given me no trade in options or ability to put into the service department; they took name and number and said they would call when remedy is available.

- Bradford, Pa, PA, USA

problem #6

Mar 242022

Atlas Cross Sport

  • miles
This vehicle DOES has a recall listed for the door harness. I have been trying, unsuccessfully, to get a return call from my dealship since NOVEMBER. I literally leave a message (after physically talking to someone) and NO ONE calls me back. The passenger front door is misaligned and does not close properly, the electronics go crazy and sensors randomly go off. I took the vehicle in one week after purchase regarding the above and was told they needed to get approved to get my car in and get me a loaner. Service stated my car would need to be sent to their body shop for "several weeks, " and couldn't provide a loaner at that time. Since then, I have called MULTIPLE times and nothing. With the issues with the electronics and now the wiring harness, this vehicle is definitely NOT SAFE TO DRIVE, though VW claims it is. How is it safe to drive when you are driving down the road and the emergency brake engages" Then you have a wreck and the airbags don't deploy correctly" I am a nurse and drive all over Texas for my job. Sometimes I may drive 3 hours just to get to one location, then drive 3 hours back. These issues do not leave me confident in driving my VW safely.

- Terrell, TX, USA

problem #5

Mar 142022

Atlas Cross Sport

  • miles
My windows keep rolling down, parking break engages when going slow and I-??m being told that there is currently not a fix for this. Websites and recalls say this could effect air bags. I-??m concerned that this will lead to an accident/cause a safety concern so would like this well documented that I reached out.

- Wildwood, MO, USA

problem #4

Mar 032022

Atlas Cross Sport

  • miles
I had a bad fuel pump. Emergency brake engages on its own while in drive, engine light on, windows down by themselves, door beeping loudly

- Harvey, LA, USA

problem #3

Mar 102022

Atlas Cross Sport

  • miles
Just bought the vehicle within the first day the radio systems turned off and cannot turn on again after 8 turn on the vehicle it affects all the safety systems because it's all connected to the radio. Vehicle was taken back to dealership which was reprogrammed and given back after one day it began again and now it's back at the dealership. They are saying they're going to put a brand new video but it's back on it and that I could still use my vehicle even though radio is not working correctly connecting to all the safety components. I was told that it was safe to drive even though I feel like it's not safe to drive at all in that condition. Right now I have a loaner car but they want it back within 2 days and until I get the new radio and hopefully it will work correctly and turn on again all the bells ring after a while because it's connected to the radio system. Once I put the car in reverse push the gas in the car did not move. So far it's working fine

- Rochelle Park , NJ, USA

problem #2

Feb 272022

Atlas Cross Sport

  • miles
5 days after purchasing the brand new vehicle I was driving on the highway and felt and heard a clunking sound. Shortly after the check engine light and EPC light came on. Then as I was driving (55mph) I lost all power. The dash was telling me to restart my engine manually as I was driving. I was able to get to the side of the road - in a very unsafe location and had to wait for a tow. When the vehicle got back to the dealership they said it looked like the engine had just exploded. In the oil pan was chunks of metal. The entire engine and turbo had to be replaced. The entire situation was extremely dangerous and no one has an explanation for why this happened.

- Longview, WA, USA

problem #1

Feb 092022

Atlas Cross Sport

  • miles
Lease 10/29/2021. Remote start never worked. Diagnosed as faulty fuel pump. Replaced. Two days later remote start stopped working and check engine light came on. VW service advised vehicle safe to drive. Days later broke down due to no fuel. Fuel guage always says tank full. Last week park brake engaged while driving 60mph on a 4 lane highway.

- Totowa, NJ, USA