10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The vehicle simply shuts off with no warning or reason. I should NOT have to explain to anybody how this is a safety hazard to the driver and others around the vehicle. It shuts down while in a car wash and the vehicle is in Neutral. Thus, I have to brake, place the trans in Park then manually restart. The same happens at Stop Lights. All the time this is happening, the vehicle's "Auto On/Auto Off" mode has been manually disabled. VW KNOWS about this issue, although the dealerships like to play dumb, as it has been going on for several years now with still no solution in sight! Had I known about this issue before purchasing the vehicle I would never have purchased it! I would LOVE it if VW would buy back the vehicle and allow me to look for another SUV from an American car manufacturer.
- Kingston, NH, USA
Multiple issues since purchasing the vehicle in 01/2023. - First evening in the driveway all of the windows went down. The vehicle was not running. This has happened two other times. - I went out to me vehicle one day and the back tailgate had opened on its own. - One day I went out to the vehicle to put something in the back. Opened the hatch and the vehicle started "bucking" and would not stop. This lasted approximately 5 minutes. - Multiple times the vehicle will make a loud POP sound (sounds like a gunshot) and then I lose all media volume. Sometimes it will come back on if I park the car and restart it, but not always. - There was an incident when the car sounded like someone was changing radio stations. It was very loud and continued even when I turned the radio off. The dealership was able to duplicate this and found an electrical connection that was not secure. - There was another incident when all of the dash lights began to flicker and it sounded as if there was a jackhammer in the car. This continued after I parked the car, turned it off, exited and locked the vehicle (I was able to capture this on video). - Navigation will get lost / stuck. It doesn't matter if I'm using vehicle navigation or an app (GoogleMaps, Apple Maps). Once it is stuck, no system will triangulate, so I'm driving blind. - Even though the vehicle has been at the dealership twice (last time for a month) the issue with the POP and no volume and the Navigation getting lost have been recurrent. - Sometimes Apple Car Play will not connect to the car at all.
- Cedar Park, TX, USA
- Land O Lakes, FL, USA