On my dashboard, my passenger seat airbag started going off. I brought my VW Beetle in for its 100,000-mile maintenance check and asked about the airbag. My mechanic informed me that the passenger seat airbag was failing, and if I were driving with someone and crashed, their airbag would not deploy. They told me there was nothing I could've done to prevent this, it's just the piece itself has failed. Their advisory notes were: 'Airbag light on trouble code B12251B occupied recognition sensor mat. PART #5C5959337.' I researched if my car was eligible for a recall and it is not, however I saw that VW has a recall for Takata Driver Front Airbags.

- Naples, FL, USA

Beginning in June 2021 and thereafter, my husband and I received notifications from Volkswagen of America of a life-threatening urgent airbag safety recall for our 2014 Volkswagen Beetle Convertible - our only vehicle. The recall is referenced on your websiteManufacturer Recall Number 69BC; NHTSA Recall Number 20V785. In response to the notifications, we have spent the past nearly 16 months seeking an appointment to have this airbag defect repaired. Initially, we were advised that a qualified technician from Honolulu would come to the Island of Hawaii (where we reside) to make the necessary repairs, as we were informed that there are no qualified dealers or technicians on our island, which has a population of more than 200,000 people, boasts many VW repair shops, and is home to a plethora of other VW drivers. Until last week, my husband-??s numerous calls over the past 16 months seeking a repair appointment were met with repeated assurances that someone from VW would contact us for an appointment locally or return our call for scheduling. Having still not heard from WV about scheduling an appointment, we called yet again two weeks ago and they said they no longer send a technician from Honolulu to our island and that we would need to ship our car to Honolulu by boat at our expense to receive the necessary airbag replacement. Aside from being contrary to the numerous statements in the written notifications that the repair, the repair appointment, and alternative transportation would be -??free-?? to us, it appears contrary to public safety protocol that we, the consumers/drivers, would need to come out of pocket an estimated $2,000 to ship and insure the car and obtain alternative transportation while our car is unavailable. While we are concerned about our own well-being as respects driving the car, we are also concerned that there may be many other VW drivers in Hawaii who are similarly situated. A detailed timeline documenting the above is attached.

- Kailua Kona , HI, USA

Takata recall. The contact owns a 2014 Volkswagen Beetle. The contact received notification of NHTSA campaign number 20V785000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

- Hanover, PA, USA

Takata Recall. The contact owns a 2014 Volkswagen Beetle. The contact received notification for NHTSA Campaign Number: 20V785000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Part distribution disconnect.

- Vancuver, WA, USA

This is a complaint that my dealership has not replaced my airbag after two calls and waiting a month for status of parts ordered has not occurred. Injury may occur to driver and passenger if airbag is not remedied. Seeking assistance.

- Tampa, FL, USA

Driver side takeda air bag replaced under 20V785000 recall notice by classic Volkswagen, gastonia, nc. Vehicle returned from repair with broken steering wheel clock spring. Horn, cruise control, steer wheel controls for entertainment system are all inoperative regardless of steering wheel position or if vehicle is stationary or in motion.

- Gastonia, NC, USA

Takata recall. The contact owns a 2014 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (air bags) however, the part to do the recall repair was unavailable. The contact called Volkswagen of palm springs (67909 E. palm canyon dr, cathedral city, ca 92234, (760) 770-1100) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Joshua Tree, CA, USA

I received a recall notice in December 2020 stating that an airbag needed replaced, since then the manufacturer has not sent updated notice or responded about inquiries when this repair would be made available.

- Las Vegas, NV, USA

Takata recall. The contact owns a 2014 Volkswagen Beetle convertible. The contact received notification of NHTSA campaign number: 20V785000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that gunther Volkswagen daytona beach located at 1270 N tomoka farms rd, daytona beach, fl 32124, (386) 523-0500 had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Roswell, GA, USA

This recall has not been fixed for over two months now -- 60 days. That is nuts. Please update the recall fix asap because otherwise I am prevented from using my car for work. Thank you.

- Menlo Park, CA, USA

Takata recall. The contact owns a 2014 Volkswagen Beetle. The contact received notification of NHTSA campaign number: 20V785000 (air bags) however, the part to do the recall repair was not yet available. The vehicle was taken to gossett Volkswagen (1875 covington pike, memphis, tn 38128) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Memphis, TN, USA

2014 VW 'clock spring' failure affecting the driver-side air bag, horn, and cruise control. I would like to request the Office Of Defects Investigation (ODI) of the National Highway Traffic Safety Administration (NHTSA) to open an investigation of the volkswagon of America (vwa) recall of the 2014 VW Beetle concerning the failure of the driver air bag, horn, and cruise control. The current recall involves the 'clock spring' which has been identified in VW models including: 2010-14 cc; 2010-13 eos; 2011-2014 golf; 2011-14 gti; 2012-14 jetta sportwagen; 2011-14 jetta sedan; 2010 passat and passat wagon; 2012-14 passat sedan, and 2011-14 tiguan. There is no recall for the 2014 VW Beetle, the only model not included in the VW models recall. My 2014 bettle turbo experience failure of the clock spring around 80,000 miles. There was no light on the dash indicating a failure of the air bag, horn, or cruise control. An attempt to use the cruise control and the horn were both found inoperative caused immediate concern. A check of the fuses indicated an accessory (12V accessory charging/cigarette lighter) needed replaced. The replaced fuse did not remedy the other safety issues. The vehicle was inspected by a VW dealer service department and found to have a defective clock spring and advised that replacement for the part would be $450+. due to the age/mileage the part was not covered by the warranty. I was advised that there were no recalls on this item. My concern is that the driver-side air bag is inoperative and constitutes a NHTSA safety recall. Volkswagen clock spring recall investigated by feds https://www.carcomplaints.com/news/2017/Volkswagen-clock-spring-recall-investigated.shtml I would appreciate advice from NHTSA if this model will be covered, or not, and how to proceed.

- Aurora, OR, USA

The contact owns a 2014 Volkswagen Beetle. While driving approximately 3 mph, another vehicle crashed into the front end of the contact's vehicle. The driver side air bag deployed. The contact sustained lacerations to the forehead and a fractured sternum that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 9,000.

- Jefferson City, MO, USA

Clockspring broke for the second time causing failure of ABS, airbag, ESC and tire pressure monitoring system. Second failure of the same part in 3 weeks. Volkswagen is unresponsive.

- Temple Terrace, FL, USA

Clockspring in steering broke causing failure of ABS, airbag, ESC and tire pressure monitoring system.car was brand new with 259 miles.

- Temple Terrace, FL, USA