10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 61,053 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Vehicle keeps misfiring. Check engine light remains on. Epc light comes on periodically after fuel pump was replaced. While driving car jerks and check engine light begins to flash. Lots of wear to tires within a few thousand miles. Breaks must be push on hard to stop. The dealership said the only thing that was wrong was a code for carbon buildup. Dealership would not provide code just a price of $1000. Spark plugs and coils were changed before purchasing vehicle. I'm certain the fuel pump was not changed. The vehicle uses 1/8 of a tank to warm up.
- Laurel, MD, USA
I received a recall for my fuel pump. I went and got the fuel pump replaced. Now that the fuel pump has been replaced, my car is not starting, shaking at red lights, turning off on its own, windows coming down on its own, air not working and coming back on. I was in motion backing up and my car just turned off on its on. I am at a standstill with what am I supposed to do if the vehicle had a recall- that was supposedly replaced but made the car worse.
- Daytona Beach, FL, USA
My car shut down while I was driving the car had fuel and wasn't able to register there was fuel in the car and was told it was the throttle body and that my converter went bad. It had all the signs of a fuel component problem. I am told the converter and throttle body damage can be directly from the fuel pump issues.
- Staten Island, NY, USA
(this complaint is being marked for deletion; duplicate of ODI # 11092333) TL* the contact owns a 2011 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Antelope valley Volkswagen in palmdale, California was made aware of the recall and stated that the part was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Palmdale, CA, USA
The contact owns a 2011 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Antelope valley Volkswagen in palmdale, California was made aware of the recall and stated that the part was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Palmdale, CA, USA
I have taken my car to VW service department 5 times since 3/23/18 for an engine light problem. First it was the throttle body, then it was the fuel system, next the intake manifold. The car is back at the dealer because the engine light is on again. VW of America is not helpful at all.
- Philadelphia, PA, USA
The contact owns a 2011 Volkswagen Cc. While driving 20 mph, the vehicle stalled without warning. The contact was not able to restart the vehicle. The vehicle was towed to team Volkswagen of hayward (25115 mission blvd, hayward, ca 94544, (510) 885-1000) where it was diagnosed that the fuel pump failed. The contact was informed that the fuel pump module needed to be relocated. The vehicle was included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
- Castro Valley, CA, USA
I received a notice that my fuel pump was being recalled for safety precautions. I immediately called my local VW dealership and they proceeded to tell me that even though this was a safety issue, the part was not yet available for the dealerships to repair. I have had issues with the car not going when I press on the gas and then all of a sudden it goes from 5 mph-55 mph without me initiating it. This is very scary especially considering I have no choice but to Transport my precious children to and from school and work everyday in this defected vehicle.
- Clayton, NC, USA
I was driving this car with my kids in the back seat. Car stopped suddenly in the middle of the street. Moved my car with the help of others and the car restarted when I switched off and on the car.
- Mason, OH, USA
Takata recall and more. I dont kwn the vehicle any longer, had until October 2P16. I dont believe we were ever made aware of any of the seemkngly serious recalls with this vehicle. I drove my two children kn this vehicle daily and am shocked at tje serious nature of the recalls we were never told about. Skmething needs to be done!
- Monticello, FL, USA
The contact owns a 2011 Volkswagen Cc. While driving 35 mph, the engine stalled without warning. The vehicle was towed to the local dealer (priority Volkswagen, 16300 priority way, chester, 23831) for diagnostic testing, but the results had not been provided. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The failure mileage was approximately 153,000. VIN tool confirms parts not available.
- Sandston, VA, USA
The contact owns a 2011 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called quirk Volkswagen manchester at 603-206-2990 and was informed that the part was not yet available. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Bedford, NH, USA
I was driving the engine died at freeway speeds. With no power it was dangerous for me to get to the side of the road safely. If it had been at night, im not sure I would hve made it. The problem turned out to be N205 valve. It is a know problem that there is a screen that can fall apart and block the valve from moving oil to the cam shaft. Causing the timing to move and cause catastrophic engine failure. The mechanics at the dealership say it is a issue they see all the time. They said the new version of the part is to correct that. Problem is when catastrophic engine failure happens the dealership attitude seems to be we know its a problem but if the cost is to high to fix, they will not do any thing until there is a recall. That puts peoples safety at risque because of there unwillingness to fix the problem due to the companies bottom line.
- Castro Valley, CA, USA
A little over a month ago, I was leaving work and came to a stop light. I accelerated to go after the light turned green and the Cc started to accelerate, and then with no warning, it completely locked down and stalled. I was able to crank it back up and went home without incident. There were no warning messages, lights...anything to indicate a problem. Later that day, I took my daughter to dance and experienced the same issue. I was able to turn around and the next day we put the car in the shop. The mechanic determined that it was happening due to an oil cap not being placed in right after an oil change. This was fixed, and the car performed okay for about a week, and then stalled again; same circumstance: Middle of traffic, after a stop, no warning. The car went back into the shop. This time the mechanic determined it was something to do with the turbo seal. This was 'fixed'. car was returned and again was okay for about a week. It once again stalled. Same circumstance. This time, the mechanic stated he didn't know what was wrong with it. We then took the car in to someone who specializes in VW. He determined it was a defective fuel sensor. He replaced the sensor and we had the car returned to us today. It died on my husband in the middle of traffic. It is now back in the shop, but the mechanic states he has no idea what is wrong with it; it is showing no error codes. I don't know what to do at this point. I have researched this problem and it appears to be common in VW Ccs. How has this not been a recall issue? this is extremely dangerous; there is no warning when it completely locks down. Not too safe in 5pm rush hour bumper to bumper traffic.
- Royston, GA, USA
While driving my vehicle on the highway, the computer flashed a warning that there is a parking break error and the vehicle proceeded to stop. When pressing the gas pedal the car would not move. Following the repeated ( over 6 times) shutting down and restarting of the car the parking error warning and the engine light appeared and vehicle once again proceeded to stop and no forward motion took place when gas pedal was pressed. Vehicle shut down on two major highways at high traffic/ rush hour times. Following these incidents the vehicle was repaired by sunrise Volkswagen dealership. They preformed a diagnostic and replaced the fuel pump injection system. The vehicle was returned to me and a little over a month later (October 22nd) the same problem reoccurred once again shutting down multiple times on a major highway. The vehicle had to be towed back to the dealer where they are currently working on another diagnostic. It should be noted that in addition to this problem, prior malfunction has resulted in replacement of the entire engine in this vehicle. I've also experienced several coolant system issues for which I have had to return to the dealership repeatedly. I am extremely concerned regarding the safety of this vehicle due to the loss of acceleration while in motion at highway speeds. Each time I'm told the problem has been resolved, I am exposed to possible highway fatality as I resume driving. My suggestion that the vehicle be replaced was rejected and each attempt at repair has proven to be unsuccessful in resolving the problems.
- Jamaica, NY, USA
- San Diego, CA, USA