10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 42,119 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Vehicle stalls when accelerating or traveling at high rates of speed and it will lose power. It bumps and jolts to life. My RPM shoots up and and down. It lags to accelerate when the gas pedal is pressed to accelerate it suddenly jolts. Battery, Epc light, as well as engine light come on immediately.
- Stevensville, MD, USA
I have a VW CC 2012 --Vin [XXX]-- I have 87K and since 40K, I am going on my 3rd fuel pump, I only put in Premium gas with a fuel injector cleaner every 6K miles, I am not sure if this warrants investigation but I am putting this out there in case there are similar cars in this class/model. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Henderson, NV, USA
Problem with Vapor Canister. Car won-??t fill gas and smells like gas from cabin.
- Peoria, AZ, USA
I got this car like 2 months and I had nothing but problems...the check engine light has been on since I bought the car the tire message has been on since I got the car now since this last week I have a red flashing oil. Light come on and it says low oil pressure turn engine off and check the manual something like that. Plus about a month ago I took it to vw dealer ship they fix the exhaust manifold supposedly it was under warranty or something like that so I didnt have to pay and the 2 fuel injectors they replaced also and I cant get my other 2 fuel injectors replaced untill they go out..and I guess that's why I get a light that flashes ECP when I'm driving also...so after all that I still have problems maybe even worse now with the low pressure meaning fuel pump is going out maybe I'm not sure.i do not have anymore money to keep fixing this car I bought like 2 months ago from vison motor sports in tulsa ok...they really screwed me and this is my first car I bought and that I have ever owned....help please thank you..
- Tulsa, OK, USA
Oil pressure change indicated on dashboard stating, "low oil pressure", the indicator then went out and the 2012 VW Cc 2.0 tsi shut off while driving on the interstate at a speed of approximately 45 miles a hour. The vehicle was restarted and moved of the interstate under its own power, but was idling rough and stalled. The vehicle will not start now. The code pulled from this vehicle now read, P0300, P0302, P0341, P000A, P0016, P0304, P0301, P0011, P0506
- Houston, TX, USA
The contact owns a 2012 Volkswagen Cc sport. The contact stated that while driving at 40 mph, the vehicle stalled without warning. The contact was able to push the vehicle to the independent mechanic where he purchased the vehicle. The mechanic diagnosed the vehicle with a defective fuel pump and had the fuel pump replaced. A year later, the contact stated that while driving at 10 mph, the vehicle shut off again without warning. With the assistance of police, the contact was able to push the vehicle to another independent mechanic. While at the mechanic, the contact was informed that there was a fire occurring within his vehicle close to his gas tank which was caused by his fuel pump. The manufacturer was notified of the failure to see if they would cover the repair of the vehicle, the manufacturer offered no assistance. A dealer was not notified of the failure. Upon investigation, the contact linked his failure T6O NHTSA campaign number: 17V509000 (fuel system, gasoline). The vehicle had yet to be repaired. The failure mileage was approximately 126,000.
- Sachse, TX, USA
While driving in DC and also while stationary my car engine begins to stagger or shake repeatedly and the fuel pump and injectors are also giving out the exhaust system feels backed up epc light goes on and off constantly and air intake manifold looks out of sorts spark plugs go out very fast as well.
- Upper Marlboro, MD, USA
The contact owns a 2012 Volkswagen Cc. While driving 25 mph, the vehicle started to decelerate and lost power. Also, the epc warning indicator illuminated. The contact was able to coast the vehicle to the side of the road. After thirty minutes, the vehicle restarted and was driven to the contact's residence. While the vehicle was idling, the failure recurred and the vehicle stalled. The vehicle was later taken to piazza Volkswagen of ardmore (150 w lancaster ave, ardmore, pa 19003, (610) 896-8600) where it was diagnosed that the low pressure fuel pump failed and needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was recently repaired per NHTSA campaign number: 17V509000 (fuel system, gasoline). The manufacturer was notified of the failure but did not offer assistance. The approximate failure mileage was 68,000.
- Plymouth Meeting, PA, USA
The vehicle in question has had over two years of unresolved engine and transmission problems. The vehicle has been repeatedly return to the dealership only to be told that what it was there for not to be the problem but other things have been found and thats the problem. After paying for that repair only to bring it back for the original complaint. This is the pattern with the engine leaking oil and the leak never found to the car not going above 10 mph. Wthin the last 5 months the car has been in the shop for the same issue of no power and rattling shaking transmission. Three to four weeks at a time. In the past the car has been returned to the dealership once a week for the oil to be check and filled to specs. Also within the past two years the entire engine has been worked on by the dealership and the transmission was blown up by a technician being careless in making a repair. In repair orders I have the major work that has been done on this vehicle.in talking to the dealership and Volkswagen the only thing thats being said that the car is too far out of warranty. The issue that generates this complaint is that now Volkswagen dealership has the car and it needs a engine and transmission and wants between $8,000-$11,000. This is a major problem because of the issue that have been having over the period of time. The consumer should not be carrying the burden of this type of repair because of the history of the cars in question (which is the Volkswagen 2012 Cc). All of the problems have occurred while the car was in motion. The events with this car started in the year 2016 and the problems have been constant evry since up until this current date.
- Miami Gardens, FL, USA
Safety recall 20ae submitted repair receipt to get the reimbursement in June, 2018 but I didn't get it yet. I called the customer service on Nov 5, 2018 and they said they received my reimbursement request form and will reach to me within 14 days. But, they didn't.
- Irvine, CA, USA
Engine is turning over but only starting occasionally. When it does start, the epc and check engine/catalytic converter lights are illuminated. This is happening now after I had to figure out the fuel pump control module needed to be replaced...before there was a recalled issued at my own expense. Car ran fine earlier today, then when trying to leave my house, took an extended time to start. Shut it off to see if it was a glitch, and didn't start at all.
- Eugene, OR, USA
On 25 July 2018, curran Volkswagen, Inc changed the fuel pump module that now causes an interruption in power to the fuel pump control module making the vehicle to stall while driving.
- Trumbull, CT, USA
Vehicle was stationary and would not turn on. I took it to two VW services dealership one said I would charge $1800 just to open up and look the other told me it's the timing chain engine lost all compressions new engine is needed. I just paid the car off. No extreme leaks would to have caused this to happen. This is not the first time there are lawsuits about this matter. I called VW headquarters they will do nothing to salvage the damage
- Hayward, CA, USA
Takata recall. The contact owns a 2012 Volkswagen Cc. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The contact received notification of NHTSA campaign numbers: 17V509000 (fuel system, gasoline), 15V483000 (air bags), and 18V148000 (air bags). The parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The vehicle was taken to palmetto 57 Volkswagen (16825 nw 57th ave, miami gardens, fl 33055, (305) 760-9527), but was not diagnosed due to the parts being unavailable. The manufacturer was notified of the failure and informed the contact to take the vehicle to a dealer for diagnostic testing. The approximate failure mileage was 82,000. Parts distribution disconnect.
- Hialeah, FL, USA
The contact owns a 2012 Volkswagen Cc. While driving 70 mph, the vehicle stalled without warning. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 17V509000 (fuel system, gasoline). The vehicle was taken to Volkswagen of ann arbor (2565 S state street, ann arbor, mi 48104, 734-761-3201) where it was diagnosed that the fuel pump failed. The vehicle was repaired; however, the symptoms recurred. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 105,000.
- Washington, DC, USA
(1) first of all, I apologize if I don't describe clearly because english is my second language. I will do my best. My car is 2012 VW Cc. (2) received an important safety recall in June 2018 and tried to set up an appointment, but staff at VW at auto park, cary, nc responded that they don't have the parts and no one in their company knows when they will have the parts. She asked us to call back in a week. So why did they send me a letter to increase my anxiety for the future driving? thanks to NHTSA, I found out this is a recall issued on August 2017, but I received this letter almost a year later. This is ridiculous that VW company doesn't take recalls seriously and endangers customers' lives. (3) I also have a recall for airbag shown on this NHTSA. In April of 2016, they sent me a recall letter. When I called they said that it was not available, just found out they have the parts, but never tried to inform me. No follow up service. (4) one incident that occured to me in May 2017, the computer of the car went dead while I was in a park lot. Fortunately, it did not go out while I was driving. According to them, the computer needed to be upgraded for a malfunction and we had to pay for it. My husband and I would like to talk to the management to get a direct answer of the details, but they refused to give us any contact phone number including the head office of VW. (5)in conclusion, I am very disappointed with VW at auto park, cary, nc. Especially the way that the staffs represent their company. This location's service and culture were really bad from the last few years I had gotten. I chose to get service there only because it's the closest VW location. No other reasons. Thank you for reading my complaints with your patient! have a wonderful summer!
- Raleigh, NC, USA
NHTSA recall number17V509: I had my epc dash light for my vehicle turned on while driving on the highway to my job on 6/14/18. The drive was really rough and bumpy and the exhaust was fuming with emissions from the back.I eventually got to my job, offed my car and had to get my car towed to my local mechanic on 6/18/18 where he found that the fuel pump module was faulty. He charged me $323.30 out the door for the fuel pump module and labor. I contacted VW to seek for reimbursement on 6/22/18 but was told there is a "pending recall" and that it has not become active yet so they cannot issue me a reimbursement until then. As per NHTSA this recall was known since 8/16/17 and it has now been nearing a year without any resolution. I am seeking to get my amount reimbursed as soon as possible and hoping that NHTSA will be able to assist in this.
- Pembroke Pines, FL, USA
Takata recall. On a daily basis my car loses all electrical power and shuts completely off while driving on a city street, highway and has even happened while turning. It's a tremendous safety concern, as I have to stop in the middle of the road, put the car in park and try restarting. This has caused several car pile ups behind me. VW stated they are unable to pay to have this recall fixed and stated that I would be responsible for replacing the fuel pump and fuel module. I am not able to cover these expenses. This should be the responsibility of VW corporate to cover and fix this recall.
- Cornelius, NC, USA
My car has lost power on several occasions and have had to buy several new batteries because of this issue. Vehicle safety hotline complaint #11097626. VW case #180469589. Letter to VW headquarters: Good morning shayna S., yesterday I visited the VW dealership and had extensive work done on my car. At which time I brought up the recall of October 2017. They explained the recall of October 2017 for fuel pump control module will not be resolved anytime soon. I explained the vehicle safety hotline told me the car was not safe to drive because it could cause a fire and to request a loaner. The manager denied my request for a loaner. I am a senior citizen and am very concerned about this situation. I will be forwarding this letter to them in regard to complaint no. 11097629.
- Boca Raton, FL, USA
- Lakeside , CA, USA