10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 14,561 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2013 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic who informed the contact that no fault codes were retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,652.
- Sumter, SC, USA
The contact owns a 2013 Volkswagen CC. The contact stated that while operating the vehicle, the air bag warning light would remain illuminated and the horn would not operate. In addition, the cruise control was inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number: 15V483000 (Air Bags). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 115,000.
- Spring, TX, USA
The contact owns a 2013 Volkswagen Cc. While the contact was approaching an intersection to make a left turn, another vehicle crashed into the rear passenger door of her vehicle at a speed of between 55-70 mph. The contact stated that only the steering wheel air bag deployed. None of the side impact air bags deployed. There were no warning indicators illuminated. The impact of the crash caused the gear shift, dashboard, and battery compartments of the contact's vehicle to crumble inward and break apart. As a result, the contact's right leg and hip were pinned down. The contact struck the windshield and suffered a dislocated knee cap, pelvis fractures in three places, four broken ribs, nine stitches to the forehead, cuts and bruises on both arms, two seizures, and a burn to the face due to the steering wheel air bag. The other driver suffered head injuries. The contact was hospitalized for five days. A police report was filed. The vehicle was towed by the contact's insurance company to their location for investigation. Findlay Volkswagen (983 auto show dr, henderson, nv 89014, (702) 558-6600) was informed of the failure and advised the contact to call NHTSA. The vehicle was currently in the process of being appraised to determine if it was totaled. The manufacturer was not notified. The failure mileage was approximately 48,000.
- North Las Vegas, NV, USA
The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 18V148000 (air bags). The contact called heritage Volkswagen of South atlanta at 678-263-3711 (located at 305 jonesboro rd, union city, ga 30291) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The VIN was not provided.
- Mcdonough, GA, USA
Takata inflators. I went and got my fuel pump recall completed months ago and my local dealer didn't have the parts to complete the airbag recall. They said it takes about a month or two to receive the part and it has been much longer than that and they still aren't able to complete the recall on my vehicle. My airbag light has recently come on and I saw that there is also a recall for a clock spring. I got my car checked by a mechanic and was told I would need a clock spring replacement. I notified Volkswagen of this and was told my car was not apart of the recall but how can that be when the effected models are Volkswagen Cc 2011-2014. They are refusing to make repairs on my vehicle. I am 8 months pregnant and feel very unsafe on my commute to and from work. My local dealer is unreliable as they are never able to complete repairs. When the airbag light came on, I was turning into a restaurant and heard a clicking sound and the light came on. My horn no longer works nor do the buttons on my steering wheel.
- Chicago, IL, USA
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign numbers: 18V148000 (air bags) and 17V509000 (fuel system, gasoline); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called a local dealer (napleton's Volkswagen of orlando, 12700 E colonial dr, orlando, fl 32826, (855) 634-9221) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Orlando, FL, USA
We had the passenger air bag replaced due to a recall, ever since the dash lights, air bag and others have been coming on, now they stay on all the time. The VW garage said it was the passenger occupant detection module. This did not happen until after we had the passenger air bag replaced.
- Fennville, MI, USA
"takata recall" we contacted our local Volkswagen dealer over 6 months ago to get our airbag recall taken care of. To date, the problem has not been resolved or even placed on the schedule. Our local dealer has blamed VW corporate the entire way. We are going on vacation July 14th-21st 2018 and reached out to VW corporate for help in the way of a loaner vehicle. After an hour and a half on hold, they have not come up with any suitable options. They are refusing a rental car and can not guarantee that our car will be fixed before we leave. We do not feel safe in this car and we've been driving it daily because we have no other choice. Our children will be in this card during vacation and VW doesn't seem to care.
- Monrovia, MD, USA
Takata recall - air bag error warning after replacement of the takata has already been done. Clicking noise in the steering wheel, afterwards failure of all buttons on the steering wheel. Suspected failure of the clock spring.
- Port Angeles, WA, USA
Takata recall. All local dealerships say (as they have said since June of 2013) that there is no fix available yet. I have owned the car since 2013 and 5 years later there is still no fix and I do not want to die if and when the airbags explode and shoot shrapnel into my eyes.
- Solvang, CA, USA
I have a recall on my vehicle recall number 17V509 and 16V078
- Essex, MD, USA
The contact owns a 2013 Volkswagen Cc. While driving 35 mph, the air bag indicator illuminated without warning. The vehicle was previously repaired in 2016 per NHTSA campaign number: 15V483000 (air bags) in which the clockspring cover was replaced. The contact stated that the horn also stopped working. Archers Volkswagen in houston, Texas was made aware of the failure and stated that the contact was financially responsible for the repair. The manufacturer was made aware of the issue. The failure mileage was approximately 87,000.
- Houston, TX, USA
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign numbers: 16V078000 (air bags) and 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. David maus Volkswagen South (5474 S orange blossom trail, orlando, fl) was contacted and confirmed that the parts were not available for the recall remedy. The recall was removed after the interim repair was remedied. The manufacturer was made aware of the issue and and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Orlando, FL, USA
Takata recall. I received a postcard over a year ago from my dealership stating that they would contact me when the replacement airbags were available. I have never heard back from the dealership of VW.
- Tempe, AZ, USA
Takata recall. And also have the 20ae recall which is an interruption in electrical power to the fuel pump control module. My vehicle was in motion when it suddenly stopped and turned off in the middle of the road. Leaving me 9 months pregnant straded in the middle lf the road with my 4 year old in the back seat on our way to take her to school.
- Orlando, FL, USA
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign numbers: 17V509000 (fuel system, gasoline) and 16V078000 (air bags); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. When attempting to accelerate the vehicle, it revved and jerked before accelerating forward. The dealer (momentum Volkswagen of clear lake, located at 15100 gulf freeway houston, tx 77034; 281-848-5600) informed the contact that the parts were not available. The manufacturer was not made aware of the issue. The approximate failure mileage was 29,874. VIN tool confirms parts not available and parts distribution disconnect. The consumer stated the vehicle was repaired.
- Houston, TX, USA
Takata recall. The contact owned a 2013 Volkswagen Cc. While driving approximately 50 mph, the preceding vehicle stopped abruptly and was rear ended by the contact's vehicle. The air bags did not deploy. There were no warning indicators illuminated. A police report was filed. The contact sustained injuries that required medical attention. The vehicle was totaled and towed to an impound. The dealer was not contacted. The manufacturer was made aware of the failure and provided the contact with a case number. Additionally, the contact stated that she was unaware of NHTSA campaign number: 16V078000 (air bags) until she searched the VIN after the failure. The failure mileage was approximately 100,000.
- Corona, CA, USA
Takata recall. I received the recall notice dated April 2016 that indicated that I would be notified when the parts would be available. Now 16 months later and no additional information. I called VW customer service and the local dealer but still no help. VW told me to wait 2/3 weeks. That was 2 months past.
- Phoenix, AZ, USA
Takata recall I have bought a pre-owned 2013 VW Cc from a dealership earlier this year (Feb/March 2017). I was not notified of any open recalls or that there might be one. Since finding out about the recall, I have been trying to set up an appointment with VW dealers around me, but was told that there are no fixes available and that all I can do is wait for the fix to be implemented. I am not sure what to do at this point. I have consistent 1+ hour drives and I am not comfortable with the knowledge that there is an active recall for a serious issue for the vehicle I rely on daily. Additionally, I am not able to trade in the car due to the recall, unless I accept unreasonably low offers.
- Southfield, MI, USA
- San Jose, CA, USA