Failure: Driver's side window regulator failure on a 2001 Volkswagen Cabrio. I was entering a car wash, had put the window down on the car to code in my info, and was putting the power window back up. It crashed down loudly, so I backed it out of the wash, risking damage to the tires rather than flood the car. My local repair place referred me back to the dealership, because they thought it was under recall since it sounded like a known VW problem. Before looking at the car, the dealership rep said they recognized the problem and said they would charge me $125 to fix the window. After calling them throughout the day only to be told they hadn't opened up the car yet, I finally received a call back telling me it was instead the window regulator, that the part was on indefinite backorder, and that it would eventually be over $600 just for the part. The dealership admitted a "7 year extended warranty" on Volkswagen jetta and golf models from 2001 for the window regulator, but referred me to their national customer relations line for assistance with the 2001 Cabrio. Cabrio is the same as a golf (which the dealer sales rep told me when I bought the car), but VW customer relations says they will do nothing even though it is the same faulty part they put in their other cars. The car window is still stuck down in the door, which renders the car undrivable here in the sf bay area -- where for security purposes, you do not park your car outside with the window down. Based on a review of the VW owners forum online, it sounds like many other Cabrio owners are having this problem, and that after repair, one or more other window regulators on the car break, requiring additional trips to their dealerships. I am scared to drive the car -- if this had happened on the freeway, the loudness of the window crashing down might have caused me to cause an accident. Consumers need to know that the 2001 VW Cabrio has the same safety issue as the 2001 VW jetta and golf models.

- San Jose, CA, USA