10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
63,496 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Aug 292022

Eos

  • miles
I have contacted vw and brought vehicle in for airbag module light. Code 01218 due to passenger seat airbag. Was told it wasn-??t repairable. Isn-??t this a safety issue" I thought all airbags were covered under the life of the vehicle"

- Tracy, CA, USA

problem #11

May 132021

Eos

  • 108,890 miles
Took vehicle in today to tracy Volkswagen in tracy California to fix my airbag light that came on for passenger side seat airbag. They said there were unable to repair the issue cause Volkswagen discontinued the part. So they said to me that ecs tuning has the part available and they could install it for $537 extra. I thought the airbag system was suppose to be free of errors for the lifetime of the vehicle so why do I put myself and occupants in danger driving with a malfunctioning manufacture part? I hope there is some remedy for this and I am not paying almost another $1000 for this light to be turned off. Hope Volkswagen gets their act together and mind their customers safety of their vehicles. This is unbelievable! hope this gets to Volkswagen and NHTSA does something about this!

- Tracy, CA, USA

problem #10

May 082021

Eos

  • 108,100 miles
Air bag light came on and will not turn off. 1218 code regarding passenger side airbag igniter. Don't feel safe driving with my kids sitting I the front seat with this safety light on.

- Tracy, CA, USA

problem #9

Nov 282019

Eos

  • 166,000 miles
The contact owns a 2007 Volkswagen Eos. The contact stated the air bag warning light remained illuminated after start-up. The contact was concerned for her safety and had the vehicle taken to car pros VW of san bernardino dealer, (1600 S, cam real, san bernardino, ca 92408) to be diagnosed. The contact was informed that the driver front air bag igniter and crash sensor needed to be replaced. The vehicle was not repaired due to the repair cost. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 166,000.

- Rialto, CA, USA

problem #8

May 012019

Eos

  • 27,000 miles
-air bag - repeated sensor failure, which are disabling the air safety system. - failure of the red led dash display (the red display boards have a history of failure due to 4 defective solder on the circuit board) which makes the operator unaware that doors are not closed and latched, so that the doors open without warning with the vehicle in motion. Also, loss of verification of shift location ( is the vehicle in park-drive-reverse) which can cause the car to move without warning.

- Zeeland, MI, USA

problem #7

Jan 012019

Eos

  • 32,000 miles
Failure of air bag system. Repeated air bag failure warning light due to defective collision sensor and defective wiring connector at the sensor units.

- Zeeland, MI, USA

problem #6

Aug 212015

Eos

  • miles
My air bag lite is on, when I took it to the dealer, they wanted me to pay for a air bag replacement which is over $1000. I asked if there was a recall since I knew of others having the same problem, and was told none that they knew of, so I stated I would wait for one (recall), since I didn't have the funds. They didn't seem to concern, with this being a safety issue. The other person who had the same identical problem choose to borrow the money for her repair. I am a senior citizen on a fixed income. As a safety issue this needs to be addressed. Also she stated she knew someone with the same problem, it apparantly must be a problem, so far from a short conversation with one person that was three cars with the same issue, that I know of, it must be others??

- Henderson, NV, USA

problem #5

May 272018

Eos

  • 150,002 miles
Air bag light on stationary

- Austin, TX, USA

problem #4

Aug 192015

Eos

  • 84,956 miles
My airbag warning light is on. I have had no accidents and airbags have never been used. Dealer says I need an airbag inflator. They cannot or will not tell me if this is a takata inflator. I need to know before I spend $849 to replace the inflator. I have been driving with no airbags for a year and it is dangerous. Help please!

- Savannah, GA, USA

problem #3

Aug 192015

Eos

  • 84,956 miles
My airbag light came on. The fault was the passenger seat belt buckle stopped working and it was replaced for $361.98. The part is light in weight and flimsy, unlike the original and the one on the drivers side. Now my airbag light is on again. Now I am told I need to replace the passenger airbag because the inflator is not working. Estimate is $849. I have an extended warranty which does not cover. Is this inflator a takata make in my car" why can't the inflator be replaced instead of the whole airbag" I am driving without any airbags, because when one has a problem, they all stop functioning. The car is unsafe!

- Savannah, GA, USA

problem #2

Dec 282013

Eos

  • miles
I brought a Volkswagen Eos 2007 and was not aware of the airbag light being default light came on when I hit a speedbump. Took to Volkswagen dealership and I was I had pay to get fixed I didnot feel that was my responsibility because it is a safety issue that they should have corrected or recall. I was on my way to work that morning and I total my car and I was told that I was driving on wrong side of the road and everything donot remember nothing. I had chest pain for over a month. I contacted Volkswagen and they send a engineer to look at the car but the engineer never contacted me as to how the accident happen. I read his report he lie saying it was a weak battery as I said took to Volkswagen dealership and that was not the problem. I also talk to a mechanic that work on cars stated that if the airbag light is on the airbag should not have deployed but it did. This is my first time purchasing a Volkswagen and I paid cash for 20,000 and I am out of my money. They treated me like I was stupid and very rude I was told that there was one else in the company I could talk to. This is a safety issue that needs to be address.

- Kannapolis, NC, USA

problem #1

Dec 282013

Eos

  • 45 miles
My car has had issue with airbag lights coming on I just purchase this car 12/31/2012 paid cash for it. This is on their website. I was driving on Dec 28,2013 on my way to work when I crashed my car. I donot remember the accident at all because I was knock out. I was told that I was driving on the wrong side of the rode. My airbag light came on when I hit a speed bump. Took it to a Volkswagen dealership and was told I would need to pay to get it fixed. This is a safety issue an they going to tell me it is my fault which I think is a lie. I really need you guys to bend your engineer to check out the black box.I am best to be alive my children and grandchildren could have been without a me but I had a angel looking over me. The claim number is [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Kannapolis, NC, USA