2.2
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 72,031 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The car lurches forward and bucks on full stop and take off. I have contacted a VW dealer and gave me a possible fix for $1800.92 but this may not fix the problem. It may also need a new clutch. This is a known problem that VW is aware of but will not recall and repair. This complaint is to document the problem once again and suggest that VW be made to fix this before someone is killed if they haven't already been.
- Greenfield, MA, USA
August 2013: 2009 VW Eos abruptly lost power, would not accelerate, and the dashboard (prnd) flashed erratically; happened numerous times since. A VW master mechanic of 14 years told me that the dsg temperature sensor should be repaired and mechatronics unit should also be replaced. He advised I take the vehicle to a dealer for the recall/warranty repairs. Prestige VW, turnersville, NJ told to replace the transmission (5700 dollars), due to "internal transmission issues". no definitive problem identified.I was then told they would contact vwoa so they "could go to bat for me" because they understand that "no one buys a Volkswagen expecting the transmission to go at 74K miles". a claim would be submitted on my behalf; due to new VW policy they 'must' use a third-party claim service-VW would no longer accept direct claims. I called the dealer several times and was put off each time promised a return call. It has been nearly 5 weeks and nothing has been done. I called vwoa directly, they indicated that they I) have no record of a claim initiated by the dealer; II) do not require dealers to use a third-party claim service; and III) rely on their dealers' determination of problems. I am seriously concerned for my and my child's safety. Last week, my car abruptly slowed in 65mph traffic on route 295 in NJ; I was almost hit by a car behind me due to this malfunction.VW refuses to address this;I hope the NHTSA will take action and address these concerns before someone loses their life to this transmission malfunctioning.
- Deptford, NJ, USA
The contact owns a 2009 Volkswagen Eos. The contact stated that while driving approximately 60 mph, the engine rpms increased and the vehicle would not accelerate. The vehicle was taken to the dealer fifteen times for diagnosis. The technicians replaced a fuse in the power supply relay but was unable to diagnose further failures. The failure continued after the repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 38,514.
- Laurel, MD, USA
The contact owns a 2009 Volkswagen Eos. The contact stated while driving approximately 40 mph the transmission abruptly shifted into neutral with a reduction in the engine power. The vehicle began to lunge forward. The entire instrument panel warning indicators illuminated. The vehicle was maneuvered to the side of the road and towed to an authorized dealer. The technician stated that the direct shift gear box was faulty and required the replacement of the transmission. There was a recall associated with NHTSA campaign id number 09V333000 (power train). The VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the defect. The approximate failure mileage was 103,000.
- Council Bluffs, IA, USA
- New Kensington, PA, USA