2.2
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 69,260 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The abrupt shift to neutral could lead to a crash without warning.
- Inez, KY, USA
ABS and brake lights are on, car shifts into neutral on it's own. Feels unsafe to drive, because of the neutral shift there is no power. I have had to pull over to the side of the road and restart the car.
- Chippewa Falls, WI, USA
Harsh/jerky shifting in dsg power train unit. Typically at very low speeds. This condition previous investigated through closed case # PE09035. Issue relates to excess wear in solenoid bushings. Previously report by NHTSA that VW issued extended warranty of 10years/100,000 miles. Car was within limits but VW refused repair saying mechatronic unit (where the defective valves are located) not covered by agreement with NHTSA. Current NHTSA web pages apparently incorrectly report that VW does replace defective units. Jerking is dangerous in parking maneuvers.
- Nashville, NC, USA
The contact owns a 2009 Volkswagen Eos. While driving 20 mph, the transmission jerked and the rpms increased without warning. The vehicle also accelerated intermittently, which presented the potential risk of a crash. The vehicle was exlcuded from NHTSA campaign number: 09V333000 (power train). The vehicle was not included in NHTSA action number: PE09035 (power train), but the failure was similar. Volkswagen van nuys (6115 van nuys blvd, van nuys, ca 91401, (818) 785-7571) was notified and was currently servicing the transmission assembly. The manufacturer was notified of the failure and suggested the dealer replace the same oem transmission assembly. The approximate failure mileage was 51,700.
- North Hollywood, CA, USA
The contact owns a 2009 Volkswagen Eos. While driving 60 mph, the rpms accelerated on their own. The contact heard an abnormal noise and noticed that the gear lights on the instrument panel were turning on and off. The vehicle was taken to Volkswagen van nuys (located at 6115 van nuys blvd, van nuys, ca 91401, (818) 785-7571) where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 123,790.
- Northridge, CA, USA
On Sunday, June 30th, 2019, @ about 6pm, @51K I was driving 25mph and car jerked, then the rpms revved really high and car slowed down, and "prnds" letters started blinking. I slowed down even more and car was still going at higher than normal rpms. I was able to drive it very slowly through residential streets to my house. When I was going to park it in my spot, I had to put it in reverse, and when I did, it did not move in reverse! during all this the "prnds" lights kept on flashing. I had to turn it off, put it in neutral, and get pushed into my parking spot. When I tested to see if car would start, it started perfectly, no flashing light or anything, no delay or trouble to start it. The check engine light never turned on either. The day before, I did have an issue with getting the car started, it needed a jump start, and when the battery was tested for its voltage, it was running on the lower side. I had not driven it all day on Friday, and the starting issues were on Saturday. I was told by mechanic that I must have left a light on, but nothing was left on to drain the battery. Earlier on Sunday, I needed to go on one outing and the car did give me trouble to start, with a delayed slow start, and it drove fine to my destination less than 4 miles away. When I left there, the car managed to start with that delay again, and when I was driving home is when the crazy jerking, RPM revving, and car slowing down happened about a mile away from my house. Needless to say, this was very scary, and I have read many other complaints about this exact same thing! I am too scared to drive my car! I had it towed to the VW dealer, and I am waiting to hear back from them. When I was signing in at the dealer, another lady was registering her car for the same exact complaint and her car was the same exact car!!! VW needs to address this very dangerous and scary problem and fix it!!!!
- North Hollywood, CA, USA
Without notice the transmission down shifts and the car comes to a quick speed reduction and you pull off the road and it will not go in revers. It will move then at a very slow speed. On busy street or highway in traffic hard to keep from being run over.
- Tupelo, MS, USA
The contact owns a 2009 Volkswagen Eos. While driving 15 mph, the vehicle jerked back and forth and the gear shift indicators began to flash. When the contact placed the vehicle into park and then drive, the vehicle operated normally. The vehicle was taken to heritage Volkswagen of West atlanta (1981 thornton rd, lithia springs, ga, 30122, 770872-0033) where it was diagnosed that the transmission failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 118,000.
- Eastpoint, GA, USA
This affects tiguans, jettas, Eos, and other vws with 2.0tsi engines manufactured pre 2013. The timing chain tensioners have a design flaw and are prone to failure at unacceptably low mileages. These were replaced with a new design to correct this flaw beginning in some 2012 models. However, VW has never formally recalled these or acknowledged the design flaw. If/when it fails, it can ruin the engine often causing over $5K in damages. The workshop confirmed I had the old style and replaced mine at the cost of $873.68. This is a widely spread, widely documented problem that VW is only treating when it causes engine failures. While this is a widespread problem most owners are in the dark about it, 'taking it on the chin' and shelling out money presuming it's just a normal error and not knowing it's a design flaw in the car. For a car with only 85K miles, I just paid over $2K to have the transmission redone immediately following 1,800 in repairs for broken sensors. While I understand certain items will brake or require repair on any car, the tensioner design flaw with their unwillingness to acknowledge it is unacceptably egregious.
- Richmond, VA, USA
Dsg transmission failure. Had ABS module recall done at dealer. Picked up vehicle, drove two blocks, car would not shift out of second gear. Went back to dealer, they scanned it, and it showed 36 prior faults with transmission. Prior to this it has never shown a code/check engine light prior to know. Is now out of warranty - VW says too bad for you.
- Buffalo, MN, USA
Car has 85,000 miles. Transmission fails at low speeds going into D or R. lights start blinking (P R N D S) periodically. Unpredictable when it will happen, can be anytime you're at slow speed. Turning it off and on temporarily fixes but I ran an obd and came back P2711. This is for a failure with the dsg transmission. Svc bulletin recommends the clutch packs be replaced. Dealer quoted almost 3K to do this. They did not initially acknowledge the extended warranty on the dsg even after I pointed it out. What is worse, this car was taken when only 4 yrs and 49K miles for transmission work and they recommended it be replace (for a quote over 2K) but did not mention the warranty at the time. Service the transmission at the 40K intervals! even if you do, it might fail! at least be aware of the dsg 10yr 100K miles warranty - must have trans fluid change records though! 49K miles and they recommended a trans replacement!!!! 49K miles! and didn't honor the warranty and get it fixed then... dealers are very hit or miss (all miss from what I've experienced).
- Richond, VA, USA
When backing out into a city street from a parking space on an incline, the vehicle gear dash lights began flashing and the car lost power. In order to get the vehicle to function, it was put in park and restarted, all the while blocking traffic and creating an unsafe disabled vehicle condition. The second incident occurred while driving at approximately 50 mph on a state road. The vehicle shifted to a lower gear, revving the engine and quickly slowing to approximately 25 mph. As was in the first incident, the prnd lights on the dash began flashing. This occurred in heavy traffic and required a vehicle following to swerve to avoid a rear end collision. I'm assuming the rear brake lights did not come on. These two incidents resulted in my taking the vehicle to a nearby VW dealership where the service department stated that vwoa suggests that the solution be changing the clutch packs which does not appear to address the immediate problems. However, that was the recommended solution from vwoa to the dealership.
- Jacksonville, FL, USA
When driving on the expressway the car automatically shifts and slows down abruptly to approximately 40 mph. Cars behind slam on the brakes. The gear indicator lights flash (prndl). And the depress brake signal appears.
- Chicago, IL, USA
The contact owns a 2009 Volkswagen Eos. While driving various speeds, the gear selector moved from the drive position into neutral independently. The vehicle was not diagnosed nor repaired. The vehicle was not included in NHTSA campaign number: 09V330000 (power train). The contact stated that the failure recurred twice. The manufacturer was notified of the failures. The approximate failure mileage was 128,251.
- Sparks, NV, USA
The contact owns a 2009 Volkswagen Eos. While parking, the gear was shifted from park to reverse and the transmission abruptly went into neutral. In addition, the selector lever position indicator light flashed and the depressed brake indicator light flashed. The failure recurred. The VIN was excluded from NHTSA campaign number: 09V333000 (power train). The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 110,000.
- Chicago, IL, USA
The contact owns a 2009 Volkswagen Eos. After the vehicle was shifted into the reverse position, the vehicle failed to move. The gear selector box and the check engine warning light illuminated. The vehicle was restarted and operated normally. On another occasion, while driving at a slow speed, the vehicle lost power and the gear shift box illuminated. The contact mentioned that the failures recurred intermittently. The vehicle was taken to the dealer and an independent mechanic where the technicians stated that the gear shift box, dual clutch, and transmission possibly needed to be replaced. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA campaign number: 09V333000 (power train). The failure mileage was 79,000.
- Chicago, IL, USA
The transmission abruptly goes into neutral wile in freeway.according to a recall from the NHTSA, my car has exactly the same problem, a lose wire in the transmission. The dealer says the recall is no longer active, and would not fix it. "???". the car will do this in bumpy roads.
- Houston, TX, USA
At times, the vehicle will not go into reverse. The gear display blinks and the vehicle must be shut off before being able to eventually go in reverse. I brought the vehicle into a Volkswagen service center and was informed of the extended warranty regarding the dsg. However, Volkswagen has informed me that since I did not have the dsg serviced at 40,000 miles, it would not honor the extended warranty. I was never informed or the recall and the required work was never performed on the vehicle despite the fact that I purchased it in October 2012.
- Staten Island, NY, USA
Driving 60 mph during rush hour traffic on highway when suddenly engine reved prnd lights started blinking and car had no power. I managed to get to shoulder and the car would drive 20 mph on shoulder. Faster the engine reved. VW says recall on 2009 Eos does not include my VIN number. I could have been killed if the people behind me didn't manage to avoid hitting me. VW will not assist me because my power train warranty ran out at 100K miles. My car has 103K. I am concerned that more cars were involved in the recall. Flash of death article by abc news is exactly what happened to me on Nov 6 2015. VW says my car is not affected. I disagree.
- Elkridge, MD, USA
- Waialua, HI, USA