really awful
Typical Repair Cost:
Average Mileage:
115,650 miles
Total Complaints:
3 complaints

Most common solutions:

  1. replace engine (3 reports)
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problem #3

Jul 252017


  • Automatic transmission
  • 122,933 miles

There has been an extensive amount of work that has gone into this car that is supposed to be one of the best made cars and that can run for 200,000 miles or more. The electrical dash board needed replaced, the engine needed replaced along with other issues and problems that had to be fixed.

- Leigh C., Streetsboro, OH, US

problem #2

Feb 022017


  • Automatic transmission
  • 138,898 miles

My timing chain locked up in early 2017. We had just 138898 miles on it. When it locked up, it caused a major catastrophic engine failure. I ended up having to replace it for a total out-of-pocket cost of $7379.00. The car still has less than 150,000 miles on it.

- Will P., High Ridge, MO, US

problem #1

Mar 202017

Eos Komfort 2.0t

  • Automatic transmission
  • 85,000 miles

I would like to express how disappointed I am with Volkswagen.

My issue with Volkswagen/Audi is it is a common problem with the timing chain in many Volkswagen (VW) and Audi models manufactured between 2008 and 2013. They have a serious engine defect where the timing chain will break and cause to severe engine damage that costs thousands of dollars to fix. Can you please explain this to me why there has not been a recall on all these vehicles.

2008-2010 and 2012 VW Beetle

2009-2013 VW CC

2008-2012 VW EOS

2008-2012 VW Golf

2008-2012 VW GTI

2008-2012 VW Jetta

2008-2012 VW Passat

2008-2011 VW R32

2008-2010 VW Rabbit

2009-2012 VW Routan

2008-2012 VW Tiguan

2008-2013 VW Touareg

2011 VW Touareg Hybrid

2008-2012 Audi A3

2008-2012 Audi A4

2008-2012 Audi A5

2010-2012 Audi A6 2012 Audi A7

2008-2012 Audi TT

2010-2012 Audi Q3

2009-2012 Audi Q5

2012 Audi Q7

I have had such timing chain malfunctions, that bend valves and result in extensive engine damage that it can not fixed and only option is to install a new/used engine. My vehicle is a VW 2009 EOS Komfort. Now I am without a vehicle and have an estimate of $6,000.00 to have the engine replaced. This was from an independent mechanic shop. When I talked to the Baxter Volkswagen LaVista, NE dealership, they informed me that I needed to have them look at the motor at a cost of $495.00, to tell me something that my independent mechanic told me for free, that the engine was not repairable. Then they informed me that it would cost $8,000.00 to have a new engine put in the vehicle versus then $6,000.00 from the independent mechanic shop. To me this is completely ridiculous, as no fault of mine this vehicle engine failed me. Can you explain to me why a vehicle with less than $90,000 miles would have this problem? Why so many other, of the vehicle listed above, have had this problem and nothing has been done about it. Why has a recall not been made?

This put many people in binds and without vehicle that they depended on. Also many still have loans out on the vehicle and now are just throwing money down the drain.

If Volkswagen had any integrity they would listen to their customers. With the lack of support from the Baxter Volkswagen LaVista, NE dealership and VW of America I will now longer be a customer for any Volkswagen. As well I will be damn sure to make this known the general public in the lack of integrity from Volkswagen.

- Timothy M., Arlington, US