2.2
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 70,497 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2010 Volkswagen EOS. The contact stated that while driving at 45 MPH, the vehicle loss motive power with several unknown warning lights illuminated. The contact stated that white smoke started coming from the vehicle. The contact steered the vehicle to the side of the road. The contact had the vehicle towed to a dealer where the water pump was replaced. She also stated that the ABS warning light had illuminated on the instrument panel which resulted in the engine not starting. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired for the ABS failure. The failure mileage was approximately 50,000. The VIN was not available.
- Saint Petersburg, FL, USA
HAVE OWNED THE VEHICLE 2017 EOS..LIKE RELIGION..I HAVE THE VEHICLE SERVIED REGULARLY OIL CHANGES AND BASIC MAINTENANCE AS PRESCRIBED BY MY MECHANIC 97,517 AND THE MOTOR GOES OUT...IN A BUSY INTERSECTION NO POWER LIGHTS "ALL COME ON'' LOOKS LIKE A CHRISTMAS TREE ON MY DASH... TOW TO MY MECHANIC..CATASTROPHIC ENGINE FAILURE..HE TELLS ME... HOW CAN THIS BE...HIS RESPONCE IS...ENGINES JUST SOMETIMES FAIL NEVER A VW AGAIN...I OWN SEVERAL VEHICLIES....VWs WILL NOT BE ON THE LIST EVER AGAIN..
- Virginia Beach, VA, USA
The contact owns a 2010 Volkswagen Eos. The contact stated that while driving at 25 mph, the vehicle emitted a loud sound and shifted into neutral independently. The contact depressed the accelerator pedal, and the RPM increased however, the vehicle failed to respond. The contact shifted from low gear back to drive several times and the vehicle responded and operated as designed. The contact drove safely back to the residence. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 09V333000 (power train). The approximate failure mileage was 10,209.
- Wilimington, NC, USA
The contact owns a 2010 Volkswagen Eos. While the vehicle was in reverse or drive, it failed to move forward or shift into neutral. When the contact powered off and restarted the engine, the vehicle resumed normal operation. In addition, the check engine warning indicator remained illuminated and the brake warning indicator intermittently illuminated. Also, while depressing the accelerator pedal, the vehicle failed to accelerate. The vehicle was taken to Audi buffalo (5255 gneiss St, , NY 14026, (888) 420-1357) where it was diagnosed that the gear box needed to be replaced. The vehicle was also taken to an independent mechanic who made the same diagnosis. The vehicle was not repaired due to the repair fees. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,661.
- Chautauqua, NY, USA
My car doesn't always go in reverse. The rem panel signal goes from 0-5 in minutes but feels like it's stalled. The engine light is always on. I read that there has been a recall because of a gear malfunction. And an extended warranty for cars up to 10years old or 100,000 miles. I fit into this category. This happens when I start the car and stop at a stop sign. I've taken my car to VW dealerships and private dealers and they can't seem to figure it out.
- Chautauqua, NY, USA
Vehicle stalls when attempting to take off vehicle nearly dies when coming to a stop. Was told by dealer the transmission needs replaced. From what I have read the early version of this transmission has been highly problematic. I have contacted Volkswagen America and they informed me that there was no kind of recall for this car related to the transmission. I have however read of many other customers that have had problems with this transmission. From what I have read Volkswagen has given a goodwill extended warranty on these transmissions, however they say ours is not part of this even though our car was built in early November 2009. Our car is a 2010 and has most all the symptoms the 2008 and 2009 have/had that I have read about. In my personal opinion and being a mechanic working for a nationally known tractor dealer myself I feel more should be done by Volkswagen, even if they are pressured to do so. I feel our car specifically is a bit dangerous and I fear it will only become worse with time.
- Union City, TN, USA
My 2010 VW Eos continuously slips into neutral. Very dangerous trying to cross an intersection or merge into moving traffic. I'm scared to drive
- Pompano Beach, FL, USA
My 2010 VW Eos is very flawed. It will sometimes run perfectly and other times even right in heavy traffic the transmission will slip out of gear into neutral and won't re engage. Sometimes right in the middle of an intersection or just trying to pull out somewhere. Extremely dangerous!!!!!
- Vero Beach, FL, USA
The contact owns a 2010 Volkswagen Eos. While the vehicle was stationary and while driving various speeds, the transmission failed. The contact stated that the vehicle began sputtering and the rpms increased rapidly. In addition, the vehicle would not engage in the reverse position when prompted. The contact pulled the vehicle over to the side of the road and turned off the engine. The contact restarted the vehicle and was able to drive home on most occasions. The contact stated that the failure was intermittent. Hanover Volkswagen (1850 carlisle street, hanover, Pennsylvania 17331, (717) 797-4721) was made aware of the failure and diagnosed that the transmission was faulty and needed to be replaced based on diagnostic trouble code: P27-11. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that there was no part available for the repair. The contact referenced tsb number: 30-14-03 from August of 2014 as a potential cause of the failure. The failure mileage was 79,000.
- Sykesville, MD, USA
After driving my car of and on for about two hours, I was leaving from a friend's driveway and realized my car would not go into reverse. I had to put the car in neutral and push the car out of the driveway. This way very humitating. After speaking to a Volkswagen dealership, they advised me that this has been an ongoing issue for sometime. Well I'm sorry Volkswagen I don't have money to waste, especially when they know that this has been a serious problem. I have children that I have to Transport back and forth and at this point I dont feel that my Volkswagen is a reliable car. Please tell me there is a recall in place for this problem.
- Louisville, KY, USA
Dsg gearbox transmission fails at 88,000 miles. After driving the car in traffic (many stops/starts) the transmissions jerks between shifts, and emits a loud 'clunk' when shifting.
- Aurora, OH, USA
Driving the car in traffic, the dsg transmission fluid is too hot. I got a whiff of burning transmission fluid accompanied by hot air. Oil low pressure warning light is illuminated and the car needs to be pull over. VW dealership check the car and said the transmission is ok, but the dual-cluch is the problem. Checking in the internet I found VW extended the warrantie in some 2007-2009 models. VW said my car is not under the extended warranty no matter is experienced the same issues. My car is less than 10 years and 100,000 miles but not under 65,000 miles some web sites mention the warranty was extended to some 2010 cars. What can I do.
- Lemon Grove, CA, USA
Dsg gearbox transmission fails under 100,000 miles. After driving the car in traffic (many stops/starts) the transmissions jerks between shifts, and emits a loud 'clunk' when shifting.
- Lemon Grove, CA, USA
Attempted to back into a parking space but would not go into reverse. Have been advised a code P2711 appears. Research indicates ongoing issue with this and other VW models. My 2010 is not covered B/C of a four month production date not included in the recall.
- Augusta, GA, USA
The car initially experienced hard shifting since the first week we purchased it. The dealer found no faults. The car eventually had a loss of power while driving due to a faulty mechatronics unit. During the failure mode, the car engine lost all power which resulted in a loss of speed and inability to accelerate. The failures happened while driving. Previous VW Eos model years had a recall for this unit.
- Bartlett, IL, USA
The contact owns a 2010 Volkswagen Eos. While driving the vehicle, it independently shifted into neutral. The anti skid control warning indicator illuminated. The vehicle was able to be operated by restarting the vehicle numerous times. The vehicle was taken to the dealer where it was diagnosed that the vehicle had a master computer error and needed to be replaced. The vehicle was repaired; however, the failure recurred. In addition, the vehicle also experienced a complete loss of power. The vehicle was taken back to the dealer where it was diagnosed that the failure was a transmission malfunction. The vehicle was not repaired. The failure mileage was approximately 68,000. Updated 06/15/16 the consumer stated the master computer was repaired. However, two months later, the problem resurfaced again. After the transmission gear box was repaired, the cruise control stopped working. Updated 06/27/16.
- Crown Point, IN, USA
The contact owns a 2010 Volkswagen Eos. While driving 40 mph, the automatic transmission and clutch needed to be replaced because it switched out of gear. In addition, the vehicle occasionally had issues reversing and accelerating. The vehicle was diagnosed, but not repaired. The manufacturer was not made aware of the issue. The failure mileage was 69,000. Updated 04/22/16
- North Canton, OH, USA
2010 VW Eos. Dsg transmission.<43,000 miles. Issue: Intermittent - loss of motive power attempting to move from stationary position to reverse/drive and/or delayed power engagement (jerking). Loss of power when shifting into reverse from stationary position on common drive (slight incline) causes the car to roll forward presenting risk of collision (oncoming vehicle from opposing garage, pedestrian, infrastructure). Delayed engagement jerk in same situation presents risk of collision (passing vehicle (waiting for me to move, decides to pass, clutch engages and jerks car backwards), pedestrian, infrastructure). Parallel parking on major city street lost power in reverse and drive causing traffic backup and other vehicles to veer into oncoming traffic lane. Unpredictable delayed drive engagement when pulling into traffic on major city street. Dealer informed dsg clutch pack requires replacement. Located tsb dated 2/6/14 (TB-30-14-01/VW 2028783). Car in for complete servicing 8/7/14. Interactive inspection performed. No indication of potential issue or need for any related maintenance. View as a consumer - negligent conduct given the potential ramifications of dsg failure. Fault should require more than a tsb as loss of vehicle control poses meaningful risk of injury.
- Chicago, IL, USA
For at least the last year the car has been "jerking" and/or "not taking off" when I step on the accelerator (when accelerating from a stand still or if pressing on the pedal when in motion). I have told the auto dealer more than once and was told they checked it and it was fine. So, the last time I took it in (the car only has 39,000 miles on it) I insisted that someone from the dealership take a ride with me as the problem still existed. The tech advisor did and admitted there is definitely a problem. I was 1st told it was a mechatronis coding error having to do with the dsg. Now I have been told it is a clutch pak and that is not covered under warranty. I spoke to vwoa and they said some of the vehicles had been granted dsg warranty extensions however, mine was not one of them because my VIN didn't show in their records. Since I clearly have the problem of the non-acceleration and the jerking; it should have been.
- Burr Ridge, IL, USA
- Country Club Hills, IL, USA