The car gear prnds flashes. The car doesnt do into gear. When put in reverse, the car stays in neutral. Very dangerous situations can arise in the highway sometimes the car fails. Needs to be restarted.

- Bronx, NY, USA

In 2015, there was a recall for the clock spring. A repair was made, not a replacement when the vehicle had approximately 30,000 miles on it. In Sept. 2018 at approximately 56,000 miles, the airbag light came on and all steering wheel controls were lost including the horn. VW is refusing to cover the repair under the recall because of the cover that was initially installed in 2015. It is obvious that the cover did not fix the issue and the clock springs are faulty and extremely dangerous as they airbag and horn do not work when they fail. If they had replaced the clock spring in 2015, I would understand a second one not being covered. However, they did not replace it, they placed a cover over it. Their refusal to address the recall properly and replace the part is unacceptable. I have the clock spring, I demanded it when I was forced to pay for a replacement that cost over $700.

- Mount Zion, IL, USA

Last week, while turning into our driveway, the steering wheel made a sound like rubber grinding. Immediately, an error message appeared indicating an airbag failure. The following day, while driving on a 4-lane highway, another vehicle began a lane change while I was in its blind spot. I applied the brakes, and attempted to sound the horn to alert the other motorist to avoid collision, however the car's horn failed. The accident was avoided, but the experience was unnerving. My wife took the vehicle to a local VW service center on 10/5/18, and was told the failure was related to an issue with the clock spring, a repair which she was told was uncovered by recall. We were a little suspicious, because the dealer had just performed a takata airbag recall service in February, then today we received another recall notice regarding the airbag but not this related issue. Some investigation in online publications like forbes, indicated that there was a recall for the clock spring in 2015, with this vehicle listed in the model list and production dates. However, VW does not list this recall under our VIN number. Again we are suspicious. It is our feeling that the failure of the clock spring, affecting the safety features of the driver's air bag and the car horn (the horn is not broken, the clock spring is), poses a motorist safety risk to this and other vehicles in traffic.

- Mount Zion, IL, USA